Sears.com

My husband and I recently bought a dishwasher from Sears. We ordered online because the 18″ Bosch was not at the store. Sears does not take your appliances out of the box upon delivery so when my husband opened the package there was a big 5″ dent on the side. He called back Sears immediately. Sears customer service number from our receipt said they will replace it next week with a new one. Here it is next week @ 7am my husband and I are waiting for our delivery. Delivery window 7am — 9am. The phone rings at 7:20am saying our delivery was cancelled because they did not have our replacement. I was furious. Why couldn’t we get the call the night before? Sears offered us $ 100 to keep the dented dishwasher. We declined. We wanted a damage free item! After hours of phone calls which kept routing me to the Philippines I felt defeated. Even when I called my local Hackensack Sears I was still rerouted. You must say «store» to the automated machine. Long story short my husband and I shoved the $ 800 dishwasher in the back seat of our car and drove it to the store for a refund. Our experience and their service was so horrible that we did not repurchase the dishwasher from Sears. We took our money elsewhere. First and last experience with Sears.
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ZERO STARS FOR THE WEBSITE!
I have attempted to place an order with Sears four times. EACH time I receive a message saying my card did not go through due to improper billing address (it was correct). EACH time my account was charged. These charges were not even for the correct total! On top of that, my Sears account has no record of the purchase!!! I have called Sears customer service THREE times to explain the issue and I have been hung up on all three times. I reported this as FRAUD to my bank to get it resolved.
Never again!

I’ve never been upset enough to leave a bad review before. This was the absolute worst online shopping experience I’ve ever had. I ordered one dress, and it was too much for them to handle. The dress was never delivered, and they could never get their story straight as to why. One person insisted that it had been delivered, another tried saying it was sent back to the warehouse because they didn’t have my apartment number, and yet another said the warehouse had run out of dresses in my size. I will NEVER order from Sears again.

If I could give a lower star rating I would! I will NEVER shop at SEARS ever again. I purchased a couch on March 28 to be delivered to my elderly mothers home on April 15. On April 23 I found out that no couch had been delivered and I was never contacted about this. My mother did not want to bother me and thus was waiting patiently (standing I might add as her old decrepit couch had already been tossed to make room for the new one). For 3 days I called and was told that they are «trying to reach the vendor» for three days I told them that clearly the vendor is not co-​operating. Finally, after screaming at them for an hour I spoke to someone with authority who told me the couch was on back-​order and would be delivered MID MAY. Had they told me this upfront I would have calmly made a decision taking into consideration my mothers comfort and the time necessary to find and deliver a new couch. HOWEVER, their lack of communication and willingness to take responsibility for a vendor they promote –who is clearly not up to the task — has prompted me to seek services elsewhere. Now I just called to get my money back and it will take A WEEK if not more to be refunded. This is outrageous and anyone should beware before purchase from them.

I do not do this, i.e. complain about products. Why? By the time I am done, if I value the time taken at even a very low level, it does not work out. Instead I take my lumps, vote with my feet i.e. don’t repeat the experience, and move on. But Sears has gone above and beyond. The wet dry vac i bought was advertised at $ 69. The site said free shipping. However once i placed the order i was charged $ 79 and $ 20+ for shipping. I tried twice to navigate the impenetrable phone tree to end up with first the wrong dept and then a busy signal. Busy signal? This century? I’m done. Microphone down. Don’t shop
!

I bought a jewely armoire and some shirts online. Placed the order Dec 2^nd as the shirts were gifts for Christmas. Received 5 of the 6 shirts. Unfortunately, Sears was unable to locate, provide delivery date, or tracking information for the remaining shirt or jewelry armoire. I tried to get this information for a week and a half. At this point I still have not received it. I have to go out shopping and pick up a new gift for someone tomorrow as it will not arrive in time. Will not be buying any other furniture from them.

We recently tried to buy a dishwasher at Sears — we called the Queens store and were told that the model we wanted was not stocked and could only be ordered. We ordered it and on the day that it supposed to be delivered, they sent us an e-​mail informing us that there was a $ 100 «permit» fee to deliver to us (we live in Manhattan in an elevator building). When we called the 800 number, no one could explain what the permit was for. So be careful when you order from them — they have a lot of hidden fees.