Aspinwall Baystate Plumbing Heating Air Conditioning

Amazing work! Can’t say enough about this company. After searching high and low and dealing with numerous plumbing companies that kept telling me that it was a tough and expensive job, I ran into Lou, owner of Aspinwall Baystate plumbing Heating and Air Conditioning in Quincy, Ma. They not only came out a couple of times and took a look at the job but he gave me a reasonable estimate and without hesitation took the job that a lot of well known plumbing companies refuse to take. Lou and Tom always answered my calls, as well as all my question. Now that’s how you run a business. Companies shouldn’t shy away from a tough job. In my opinion it speaks volumes of the type of company he’s running. Just have to say it again, amazing company, great employees and beautiful work! Thank you Lou and your employees. And a big shout out to TOM the man for being so patient. Will definitely use this company again, in any and all my rehabs. PICTURES BELOW OF A JOB WELL DONE!

I own several buildings south of Boston and have decided to use Aspinwall Plumbing and Heating for all my HVAC needs. They have always impressed me with their high integrity, punctuality, expert knowledge, superlative work and great results. They leave the other HVAC companies in the dust. Not only will we continue to use their services, but also confidently recommend Aspinwall to others.

I live in a condominium and used Aspinwall after seeking referrals from my neighbors. For both plumbing and heating issues, they have been wonderful! I have met and/​or dealt with two different technicians (very professional technicians) and they were both exceptional — Dennis and Gene. Prices were very reasonable, they arrived when they said they would, cleaned everything they touched and were very personable. I would definitely use them again and would recommend them for any plumbing or HVAC work. The owner is either very skilled in hiring quality people or he does an exceptional job training because everyone I’ve dealt with — from their answering service to receptionist to technicians have been a pleasure to deal with! I prefer to support local businesses so felt the need to share this positive experience!

I called them to schedule an appointment to clean my heat/​AC twice. However, they called me literally at the last minute saying the guy couldn’t make it due to emergency! I will never ever call them again! They are so irresponsible! I cleared my schedule and stay home to wait, but they cancel the appointment like they do not care at all! Bad service! Do not recommend at all!

I called Aspinwall as I was experiencing issues with my central A/​C. Took them 2 weeks to get here, guy charges $ 275 for the pleasure of a visit, didn’t fix the unit and then tells me that I have to call them back to schedule something else because he needs to order a part. I call at least 6 times after this visit on June 19^th, only once did their manager call me back, promises me an estimate and I never hear from the guy again Called today twice asking to speak to Chris — no call back and its 93 degrees. Anyone even remotely considering calling this company beware — their prices are wildly out of line, they charge by the minute (my so called «service call» was for 1 hour and 35 minutes but the guy charged me for 2 hours saying «too bad we charge by the ½ hour if it goes over by a minute — you’re charged for it. I called to complain, they say they will «look into it» they don’t. I have another company today and they tell me my $ 275 «diagnosis» from Aspinwall is wrong and its not the part that my unskilled technician from Aspinwall said it was! How’s that for a kick in the teeth? Don’t use them they are bad! Also, the other company that looked at it said it was misdiagnosed. They fixed it for LESS than the amount of the so called «service call.». Rip off city especially for any Marina Bay residents.

Don’t waste your time! We intially called Aspinwall because they have done plenty of work in our condo complex. We have tenants in our unit and asked that they go service the AC because the tenants had said it was not working. They came serviced the unit and then said that we probably needed to add freon but did not add the freon because they had wanted to talk to us first. We called them a few days after the tenants told us they need to speak to us. No one called us back finally on the THIRD call I was a bit annoyed and told them this was our third call. Finally Kevin called us back and said we probably need to replace the whole unit but we could first replace the freon. Of course we decided to replace the freon to see if that would work. Since that did not work we called Aspinwall back and said we need to replace the whole unit please go ahead and send us a quote. Again nothing three calls later still no one has bothered to reach out to us, apparently Chris is our technician now well Chris is still not calling us back either. When I found out «Chris» was the new technician I thought maybe Kevin was no longer there and that passing of the information about us had been lost but nope still no call. It’s been a month since our initial contact with Aspinwall and it seems we spent more time trying to get them to actually call us back. I understand it is busy now and everyone is trying to get their units serviced but a call back is basic customer service. If you are this bad at returning a call when we are new customers potentially going to spend a lot of $$ on a brand new AC unit how could i feel confident you would actually call us back when we had a problem with a unit you installed!

We were experiencing problems with our gas fireplace not turning on and gas fumes building to the point that it could be smelled in the house. They sent out Dennis who did an amazing job. He answered all of our numerous questions, showed us how to adjust/​work the fireplace for maximum benefit, cleaned it thoroughly, and even replaced the ember material for free. Our fireplace now comes on right away as is it should, the flame is beautiful, it is safe, and the the overall unit is spotless inside and out. We definately recommend Aspinwall Baystate Plumbing Heating Air Conditioning for gas fireplace services. A+ Ask for Dennis.

We used Aspinwall on 2 separate occasions, 1) to remove the old cooktop and install a new one, 2) to fix our shower and bathtub water temperatures. Both times they worked quickly and we felt their prices were very reasonable! The technicians were very nice and professional. We would use Aspinwall again for any plumbing needs.