Lowe’s Home Improvement

Customer service is 10x better here than Home Depot. I find there also more of a selection, too.

After standing in a lengthy line behind a transaction that obviously needed to be handled elsewhere, like a Pro Desk, I was informed by the cashier AND the Manager that suspended ceiling tiles are never sold individually. This is despite the fact there was an open box in the aisle, and we are talking about the most common pattern.
So across the street I went to Home depot, where the purchase went as smoothly as could be.
When a company is going up against The Big Dog, one would think that some sort of analysis is done along the lines of «What can we do better? «. This display of Idiocy was not doing it better.

Bought grill on Monday, was told it would be assembled and ready for pickup Friday. I called on Sunday and was told I could assemble it myself. Nuff said — this store can barely tie it’s shoes. Experienced similar service w a shower insert two months earlier. Good products, but they clearly over promise on service.

Where do I begin? We ordered all new kitchen appliances (which was a process in itself), to be delivered on Friday, ⁹⁄₁₈. On ⁹⁄₁₈ we received a call at 9am telling us that we would not be receiving the appliances and had to reschedule, but graciously offered to give us 10% off our order, great.
Monday rolls around and we have yet to receive a call to reschedule, my husband calls and is told they will call back. At 9pm my husband finally got in touch with someone to schedule delivery for the following day, Tuesday, ⁹⁄₂₂.
Tuesday rolls around, our dishwasher, stove and microwave gets delivered, not the fridge. Our oven is removed and the new one is left uninstalled, even though we were told it would be installed.
I call the store to find out what is going on, speak with the manager and am told that we will have to reschedule the install. Mind you — this is all on our time, so now my husband has taken 2 vacation days from work due to the incompetence of your employees, we are the customers, right?
We have yet to hear back about an installation.
We also ordered granite counter tops on Thursday, 9/​17, we have yet to have someone call and schedule our template appt. I could be wrong, but from Thursday to Tuesday — that’s way over 48 hours, right?
We also have yet to receive the 10% off that we were promised, twice. When did it become the customer’s duty to be on top of the deliveries, installations, appts, bills? And when did it become okay to consistently screw over the customers, have us stay home from work, leave appliances left uninstalled sitting in the middle of our kitchen? I mean when do we actually get accommodated?

I own a small business here in Massachusetts and I can’t believe I was treated the way I was treated at Lowes even though I go to Lowes close to my business I went into this one evening and treated totally inappropriately. I spoke to the assistant manager told him I will never come back to the store and was on my way over to Home Depot because maybe I’ll get a little bit of service there. I would say if you looking to buy a small appliance or major appliance from Lowes don’t go in that department because I guess they don’t need your money or your business

Good clean store. Joe the department manager. Real nice guy very helpful. Not. Get some customer service training.

If you’re looking for professional services, don’t bother. They have ONE guy that comes out to look at the property and to give quotes. I’ve been playing email tag with him for 6 weeks– if he doesn’t forget what I asked for, he’ll take days to respond to emails. The very first day he arrived on my property, I told him that I’ll need a few quotes to see what I can and cannot afford, he didn’t bother to write it down, so I’d have to ask him over and over again for new quotes and it seemed like I was a bother instead of a customer. Then he said he needed to come back out again to retake measurements because he couldn’t remember what I wanted and I told him that I had work, but he could only make it out at times I was at work. They’re a joke here– they gave me a grill with missing parts, paint a shade wrong because they told me I got the wrong base when in fact I got the right one and they gave me the wrong one, items have been on back order for months. I used to hate Home Depot because they had crappy customer service, but I’d rather have crappy customer service than stupidity serving me.

lowes is great. everything is neat and tidy. I had a wonderful experience with Janel in the paint dept. he is very helpful and patient. thumbs up to Lowes.

Not sure why they have a products line. I called to see if they had ice melt specifically for a roof because I have ice damns. I was surprised when the customer rep told me he had plenty and asked if he was sure he had what I needed. He assured me that they did. The only response from the customer service desk after I drove there and they didn’t have it was that she wasn’t the one who answered the phone.

I came here for some plumbing equipment for work. I went around to ask three employees around the plumbing section about the difference between two products and all of them told me they have no knowledge about plumbing. I wasn’t offered any assistance from them to get someone who would be able to help me. One employee didn’t even look at me when I asked him a question. He was staring at some female customer’s back. Dude was super old too. Cashier was very friendly and had a beautiful smile though.

Worst lowes I’ve ever been in. I seriously consider driving to the Abington store every time I need to go to lowes their customer service is SO much better. If your Veteran need a manager for something be prepared to wait in Quincy.

I am shocked anyone would say this place has good customer service. The only friendly employee there is a man named, Bo. Every other time I go into Lowes, I am astounded by the employees flat-​out rudeness. I have tried to ask them for advice or some assistance on some products and usually get treated like I am stupid. One service member even said I was crazy for suggesting something. I honestly forget the details, but it was enough for me to walk up to the manager. She was receptive and said she would talk to the guy.
I keep going back because of the hours and location (convenient). After the really bad experience, I came across Bo who was great. Very helpful and patient. Apologized to me about my last experience, when I told him about it. He helped me load a big item and led two of his junior associates while helping. Bo wouldn’t accept a tip and invited the other two associates to share.
Bo, you are example of 5 stars — however, other employees at Lowes Quincy are not. — - And I won’t even get started on the nearly all self-​automated check outs! Even though I may not like the skills of most the employees, that doesn’t mean I want them all out of a job!

Excellent customer Service. The lady in the Hardware section by the name of Diana is a gem. She spent almost an hour cutting the plexiglass for me and provided exactly what I was looking for. It was awesome considering the fact that most of the places like home depot hand turned down my request right away. Would highly recommend this place for their great service.

In short, hike down the street to HOME DEPOT unless you need absolutely no assistance and know exactly what you’re buying cause the employees here don’t know their arse from elbow. They are more concerned with what they should order for lunch from the nearby take out. SKIP ordering from
for pickup at the store cause quote from Maryann the Department Manager was, «the Lowes website isn’t that good and doesn’t always indicate what is actually at our store». Well, hell if a customer can’t depend on YOUR STORE’S website, then what is it for.
Skip the hassel, save your time! Over an hour wasted and we cancelled the order and picked up the same items at HD for the same price.

Nice, new, clean and well laid out store — rotten, lucky-​if-​you-​can-​find-​it customer service.
I had been here on other small quick trip and found it difficult to find people to help, but it didn’t impact my experience all that negatively, until this weekend. I was planning on splurging on myself by purchasing a Weber grill and was excited that they had what I wanted. After picking up a few other smaller items, I went to the outdoor/​garden dept knowing exactly what I wanted to buy. After tracking down an employee (apparently from the wrong dept) and asking him how I went about getting the grill, he went to find someone from the dept to assist me. He had to literally go in search of someone and when he returned, told me someone would be along momentarily. Ten (10!) minutes later, no one came so I found a different employee to ask — that person went to customer service to have assistance paged. I went in planning to pay several hundred dollars to buy a grill and was made to feel like I was a pest. After no response to the page for 5 mins — I decided Home Depot would probably be happy to take my money — so I left my cart of items and walked out. On my way out, there were five (5!) Lowe’s employees (who knows what dept) sitting around the door shooting the sh*t and joking around. Just confirmed I made the right decision in leaving.
I will likely shop here for smaller items that require no assistance (I wouldn’t get it anyway) but not larger more expensive items.

I have never had a bad experience at this Lowe’s, not ever. I don’t know where to begin as all the employee’s understand customer service, so helpful and knowledgeable. If you have yard and gardening projects, stop by to see Paul on the weekends. He always has tips to help you succeed. This is a great store, highly recommended.

I have had both «meh» and great experiences here, but I think I finally cracked the code.
I’ve tried a few times to have HD cut boards, etc that I’d purchased there but it was always a problem. One time the saw was broken, another time I got «we don’t do that.» I even wrote to corporate HQ and never heard back. So when this Lowe’s opened, I decided to give them a chance.
Going on a weekend will get you the worst possible experience, either at HD or Lowes. They’re too busy, make mistakes, and don’t have patience for the minutiae of your project. If you need to pick something up quickly, its prob ok to wait until Saturday morning.
But if you need to do some serious work, go on a weekday afternoon. I purchased all the little screws and things I needed online ahead of time, left work early, picked up my stuff at customer service, and then headed back to lumber. An extremely friendly sales associate talked to me about my project, found the supervisor, and they got to work making my cuts (I sketched out a diagram ahead of time and it seemed to be really helpful). I walked out with everything I needed to start the project immediately and it was nearly stress-​free.

It’s a pretty clean and nice Lowe’s, especially compared to the more older-​looking Home Depot down-​the-​street. However, a pretty store doesn’t make for the best hardware store.
I shopped here for deck stain last summer and found the Olympic brand they sold to be utter crap. It was limited and did not keep water out. I had to invest in the more expensive Cabot stain to get the job done. Disappointing.
I did some looking around here more recently for ceiling paint. The prices here are higher than Home Depot, from what I saw from ceiling paint. However, I’ve noticed prices here are a tad bit higher than down-​the-​street for other things.
Service here is generally helpful… if you can find someone.

While I find the no-​frills utilitarianism of Home Depot somewhat charming, because they remind me of going to my dad’s friend’s carpentry company warehouse at Christmas, where we’d play floor hockey and hide among the lumber, I’d generally prefer going to Lowe’s. Lowe’s is a little more … friendly feeling. It’s the home improvement place for those of us whose level of handy is «good at putting together Ikea furniture» and «capable of hanging shelves.»
Anyway, with regards to this particular branch, the people I asked to help me find things were courteous and knew where said things were, the black Friday deals were great, we had an awesome cashier, and the place boasted easy parking and easy getting to/​from.

Comparing to Home Depot on Willard St, this place rocks!
I was searching for a lawn mower cover, and a locking mechanism for the lawn mower. First stop was Home Depot since I was in that area. I couldn’t find the cover so I asked, he was pointing towards where I was coming from saying that it should by the lawn mower but he is guessing that they don’t carry it. Fine, I walked a different direction and asked another saying again that it’s probably over there, looked but nothing. He gave me «I have no clue look» and walked away.
OK FINE. I understand that I will get people with Home Depot aprons walking around with I don’t give a damn about the customers’ needs attitude. As I walked out, my buddy asked me if we’re going to look for the locking mechanism. I told him, no — I ain’t spending any money in here!
There I was, frustrated as I continued my mission to my next stop at Lowe’s. Thank goodness that they built this location else I would have no other place to blow off my steam!
I marched straight to the lawn mower section but again, no covers. so I asked. He gave me alternatives of using furniture cover, tarp or grill cover. He even measured the lawn mower and helped us find a cover that will fit the mower. He totally zapped my frustration away!
Every experience I had at Lowe’s was 2 thumbs up. Knowledgeable and friendly staff. I’ve been to the mower dept a few times in the past couple months. They consistently answered my questions with a friendly attitude.
This was the first time my bud came into Lowe’s — his reaction: This place smells so much better than Home Depot!
we were definitely more than happy to spend money to buy the lock here and never again going back to Home Depot.