Super Fitness

New owner. Finally remodeling the gym and I’m comfortable again. Not many people around anymore due to another gym opening up around the south shore, but atmosphere is nice again.

I had a real hard time ending my contract here. I went in person and then they told me to email. They kept telling me to go back and forth. I got charged for an additional three or four months and could not dispute to get the money back.
This giant issue aside, the gym is not impressive. It is rather dirty and the atmosphere is very dull.

I quit this joint after the new staff members started. Jimmy was the man but too bad hes gone. The place is so dirty and ghetto. The good thing about this place is the equipment variety. This place needs better management and staff. Used to the best gym to go in Quincy to but not anymore.

Been going here for 18yrs plus, I like that they have multiple locations in mass, facility is very large, i go on off hours and I’m able to have gym to myself, I can’t really ever having to wait to get on a machine. The downstairs is great for me, there’s a mix of machines and free weights so there’s always something to do. All in all I like the place only thing I would change is to make it 24 hrs .
Oh forgot to mention I get tmobile cell coverage in every part of the gym so I’m happy bout that, I hate when I go to other gyms that cell phone service cuts out

I’ve been a member here for 11 months now, and can say the negative reviews have their merits, but they are outdated as this place does indeed have a new staff. They are friendly, courteous and always willing to help. Sure some equipment needs repair, but that’s what happens when it’s used constantly and I take that as a good sign. The new management is working on fixing and updating everything but it won’t happen overnight.
I am a member of the Fitworx program and can say that this is where you get the most bang for your buck. Sure you can pay the minimum and use all the equipment at your leisure, but with Fitworx, you get the full benefit of a trainer and a program tailored for your needs. In eleven months I have lost close to 45 pounds and 10% body fat. My goal is to lose a bit more, and to have come so very close in less than a year… I don’t think this gym is a horrible place then. Could I have achieved this on my own, I doubt it. I would have gotten discouraged and bored and probably would be like many others, having a membership costing me money but never using it. But everyone here, from trainers to other members have become a second family to me and I value the friendship and camaraderie we’ve built. Without them I would not be where I have gotten today.
So if you truly are interested in losing weight, being healthier or even just getting some extra help for yourself or to prepare for some OCR, then you need to come to Superfitness. The Fitworx trainers Steve and Ryan will help you achieve those goals and after a few days working with them, you’ll look forward to coming back every day.

Get in, work out, get out.
There’s enough equipment in this place and I go at the least busiest times so I can get in, work out and just get out. I chuckle when I see the sign in the parking lot that calls the place a «spa».
The lack of caring is first obvious when pulling into the parking lot when you see the space lines going in all different directions. Then going in you’ll notice no one will try to say hi to you unless it’s Amy at the front desk. She’s the only friendly staff member. However, you won’t know that before signing the contract. Until they got you hooked in, they are friendliest people in the world. After that though, you don’t exist.
There’s a ton of cardio equipment. About a year ago maybe a ¼ of them had signs on them saying out of order. I think that’s up to a ¹⁄₃ now. There’s also a ton of strength training machines and free weights downstairs. I try to make sure to sanitize everything before using it because not too many people wipe them down after using it. One thing that seriously pisses me off though, is when I try to wipe down the machines and can’t find any paper towels or spray.
Get used to looking for free weights, bars, dumbells, and plates cause they are never where they belong.
What else don’t they take care of? Well there’s the bathrooms that haven’t been open for over a year. I don’t know if they’re too cheap to fix them or too lazy to clean more than one. The men’s and ladies’ rooms in the strength training area are both closed with only the handicapped bathroom open for everyone. There’s also the floor; I keep tripping over bubbles in the floor padding.
I know nothing about the classes offered here but I’ve heard nothing good.
I’m going to keep going here, just don’t expect much from it. Like everyone else said, you get what you pay for.

Guess what?! I had to pay the $ 59 cancellation fee when I wanted to cancel my membership because I had to go to school. When they clearly told me that I would easily be able to cancel. Thanks for lying to me, Super Fitness. You don’t treat your customers like people, but rather like ATMs that are potential sources of money. Never recommending this place to anyone and I hope you get shut down from the horrible lack of integrity.

Cancelled my membership ages ago and still have proof in writing, yet I keep getting harassing calls from a very very rude woman. This is not an isolated incident as I spoke with the Watertown office and customers are complaining and dropping like flies due to the rudeness of the calls. The Quincy location was good when Jimmy my personal trainer was there, but then they started treating him like crap and I left.
Now that they have redesigned Quincy Center, the parking lot is horrible if you own a big car and there are very few parking spaces.
Personal Training is a sham. They tell you what equipment to go on and how many reps to do. They fast track you through and then sod off and disappear to the next client during your personal training time that you are paying for and tell you to see them when you are done.
Every year there is a Gym Upgrade fee of $ 29, that you pay for improvements to the gym.
The rudeness of the head office and the lack of managing my account properly has sent me far far away and has compelled me to write this review to steer anyone else AWAY from this place.
Filed a complain with the BBB #9 129 609. Please see that file. They keep trying to collect from me for what I do not owe and they ignored the BBB complaint contact.
Any further collection attempts are breaking the law per:
rights under the Fair Debt Collection Practices Act. There are certain things the company can do/​not do, say/​not say. They have 30 days to provide proof, paperwork, (signatures) that it is fact your debt, or they must cease collection procedures immediately, or may not submit any negative marks on your credit report or sell the account to another collection agency. Please google the law and research the information that you need that would best back your situation and send a letter to the business return receipt. You might want to request any further contact between with the company and you be in writing. If you do happen to have a debt and agree on a settlement, please make sure that you get in writing the agreement before you make any payments to the company! If you still do not have success getting them to comply to your request according to the above law, then please file a complaint with us at our website:
and the Attorney General as well as the Federal Trade commission.
They need to know that they are breaking the law of this act if they do not comply with your request as stated above

Why doesn’t my review show up? Sketchy Unilocal.
Ok I am not a member but I did visit the place for a tour. Let me say this to the people who want to use free weights. The equipment is old and rusty. Almost every plate had rust on it. I swear, like someone said, I’d need a tetanus shot if i cut myself on a shard. They have some cool new machines upstairs and I wish they’d use some of that money for new plates and barbells. Negative points for this. They did have squat racks and t-​bar rows and what not. They don’t have this at Planet Fitness. I’ll give them some positive points for this. They even have a woman’s only gym (WTF) for girls which seems like a waste of money that could have been spent improving other stuff. I also believe woman don’t pay extra but someone is paying for this addition which typically mean all members.
They have all the machines you can ever need though. Every type and even some I never saw before. One was a rope pulling machine that felt like you were climbing a rope. Another looked like a staircase. If you’re into machines, then this is definitely the place to go. Positive points for this.
They have classes and this new «Fit» program which costs waaay too much but it is interesting. At level 4, you’re downstairs hitting the sandbags and flipping truck tires but I think it was like $ 50 a month or so extra. And that was with $ 50 off!
Costs. Ok it’s funny cause they say you don’t have a contract but you do. I swear the guy tried to convince me they don’t but here is the thing. Membership is $ 20 a month. You are locked into that $ 20 for 24 months (2 years). If you decide to leave the gym before the 2 years is up, you have to pay a buy-​out fee of $ 59. Now how the hell is that not a contract? I’m like, «Dude, that’s the same thing cell phone companies do where they make you pay a early-​termination fee.» He still swears it’s not a contract cause I’m only paying $ 59 instead of the rest of the term. Ok, negative points for this. No wonder people have complained.
Then there is a supposed «$ 149» enrollment fee. But if it’s your first visit, you get $ 50 off. Not only that but they’ll even double my savings to $ 100. So only $ 49 to enroll! Thus signup would be $ 69 and $ 20 a month afterwards where you pay $ 59 to early terminate. Another negative.
Finally, this is the first gym I’ve been to that didn’t have any disinfectant to wipe down the machines. Another negative cause that’s pretty disgusting. Not only do the equipment of some of the machines look old but there are traces of body fluids stuck to it. Not very appealing. More negative points.
Do to the uncleanliness and spotty contract i’m not sure i’ll join this gym. I so want to switch from Planet Fitness but I may wait till something else opens up or I hear they have updated their equipment. Another reviewer mentioned that at only $ 30 a month, why expect more? Well, PF is $ 10 a month and the gym is pretty clean. Also, they’d have more people if they didn’t have that spotty contract and spent more money one gym instead of also adding a woman’s only.
Ug, why does Quincy have such shoddy gyms!

good luck try to cancel the membership, regardless if you in CONTRACT or NOT.
Been a member since 2006 and my contract was long over, so i been paying month by month for the last few years with no contract knowing i can cancel anytime. I recently join another gym and decided to cancel the membership, but no luck on this for about 4 months. I been told to mail the cancel membership request to 31 Hancock quincy, ma 2 169. Done that, still see the charge on my CC at the end of the month or next month. Sent in another request, same old shit, still see the charge on my CC last month and this morning… GRRRRRR
So frustrated with these ppls.

This place is a dump. It is filthy. The equiptment is low rent. The manager Donny is childish, condescending at best. Good luck going there.

Terrible customer service.
Never written a review before but I felt the need to for this dump of a gym.
If it wasn’t for the free weights I would’ve peaced a long time ago. I signed up with their personal training package and for $ 40 a month seemed like a pretty decent deal.
The main thing I was really interested in was the nutrition program that was part of the package. My first meeting with the trainer seemed to go really well. Went over what I eat and he said he would come up with a nutrition plan the next time we meet that is tailored to my goals. But then when i got there for my next meeting, the trainer was apparently fired because he was too intense in his personal training sessions with another client. So I got assigned to another trainer and spent another hour or so talking to him about my goals and such. He also promised the same thing and lo and behold he quit the next week. This happened 2 more times until I got one guy who was an amateur body builder and knew what he was talking about, I think his name was Adriano. Everything seemed to be going well until Adriano and the owners son got in an altercation and Adriano was let go shortly after that.
So after 5 trainers within a month and a half i decided to get rid of the special package and just go with the bare minimum which is $ 10.
Has all the equipment you really need, just god awful employees.

My other review still stand. However, after receiving a message from a fellow disgruntled customer, I decided I should update this. My membership was FINALLY cancelled after jumping through all kinds of hoops and even complaining to the BBB (which did nothing, by the way). In any case, I was told to fax or mail a proof of address change to a Dominic Viola 617 328 3317 or mailed to 31 hancock ct quincy ma 2 169
Hopefully this helps some of you out! These people are a bunch of crooks!!!

I’ve been a member of Super Fitness for almost two years and after reading all of the positive and negative reviews on here, I understand the complaints/​compliments from each side. Before I share my personal experience, which has been overall positive, I will say these two things: You get what you pay for and you also get what you make out of it.
I’ll preface my review by saying prior to joining Super Fitness, I belonged to the Planet Fitness in Neponset Circle and left eventually because they have no classes and getting to their location under the bridge was just a pain. Before settling on Super Fitness, I toured QAC and the YMCA but ultimately went with SF as I had a friend who went there who was friendly with a trainer and loved some of their classes and overall had a good experience with them. I also belong to a BSC closer to my work.
To address all of the negatives others have brought out: Yes, some of the staff can generally be pushy, rude and try to trick you in to membership packages you don’t fully understand or training you don’t want. You just have to ignore them. The girl at the front desk is extremely friendly and some of the trainers have had in the past were helpful and nice but yes, there is some turnover there. I personally have never had a bad experience with the staff but I can see from observation where other people would feel that way.
Yes, the facility is not as kept up as some places but for around $ 30 a month (classes included) what do you expect? It’s a gym, not a restaurant, you’re sweating and getting gross while you are there. As far as the clientele doing their part and wiping the machines — I see more people do it there than at the BSC I go to that charges $ 80 a month. People will be lazy no matter the price.
The women’s area is sub-​par but the area downstairs has FAR MORE machines than other gyms I’ve gone to and it is not a «men’s only» area. I see women in there all the time when I work out and the staff has always encouraged me to use it. I’ve never once felt from staff or clientele that I don’t belong there. In fact, there were a few times I asked staff walking around how to use a piece of equipment and they helped me out, no questions asked. I wish the BSC had as diverse of weight equipment as SF.
The classes are great — especially Cardi-​Sculpt and Step with Amy — she is a fantastic instructor. I’ve tried a few others and have never not enjoyed myself.
I personally enjoyed that when I signed up, I got four free training sessions where I was shown how to use at least 20 different machines. Other gyms, like QAC, won’t show you how to use that equipment unless you pay for training and will treat you like an idiot (especially if you are a woman) and you ask. Once I learned how to use some of the weights, I never once felt intimated in the so-​called men’s room. If you’re serious about improving yourself, you just put on your headphones and do your thing, who cares who else is down there?
So, long winded moral of the story is that it sucks they had some sketchy promo where people got sucked in to contracts, if that were me, I’d be pissed too. But, if you just want somewhere to go and work out, SF does the job and if you don’t like the staff, fine, it is easy to tell them you aren’t interested in their sales pitch and walk away and for me, I didn’t find it hard as a woman to be in the downstairs area because it was just people working out, some were meatheads but a lot were just normal people trying to do the best they could. It is what you make of it and if you just want to go in and rock a workout, then SF does the job.

Gym has crappy billing practices … have to jump through loops and loops to cancel ! DO NOT SIGN UP unless you want to be billed forever … girlfriend’s membership expires feb2011, called and they told us it’d expire then and we won’t be billed again after. time comes in april and may we get billed again. give them a call to cancel, they tell us it doesn’t expire till april 31^st when the frigin membership card says expires feb 2011! we accepted this BS, then waited till april. it is now may and we got billed again. called and put on hold which then hung up on us after 30 mins… then finally called and told us to call back on sunday …
Of course this was my girlfriend calling. they are going to get hell from me once I call today … and yes I don’t mind going to small claims court with them over fraud … they made us wait for hours on the phone for them … now they can wait for MY judgement in court
Also if this happens to you, call your bank/​credit card company do a charge back on your debit/​credit card! Make sure you tell them your membership expired and this charge keeps reoccuring
AND if they send collections after you, just dispute the charge because the membership expired and they kept charging, you will win, in court and out of court
YOU ARE THE CONSUMER, YOU HAVE A RIGHT TO DISPUTE CHARGES, ESPECIALLY FRAUD ONES
I see the owner posting messages on here… why doesn’t he just make it easier to cancel AND CORRECT THE PROBLEM instead of wasting time posting excuses on here? Seems to me like he has no idea how to run a GOOD business
disclaimer: this review is taken as is and not legal advice — I am not a lawyer — Also I dont have a membership here, my girlfriend does — just writing a review from what I had to go through with her and the gym

If this place was a bar it would be a dive.
Kind of dirty, very sketchy, full of local flavor, with few amenities and welcoming to all. That’s how i like my bars and apparently how i like my gyms.
I hate exercise and I just want to get in and out as fast as I possibly can. I don’t need to spend time pampering myself with complementary tampons in the locker room, and I don’t want to have to attempt to look cute while feeling utterly sweaty and dumpy.
I just want to take a Zumba class where I am the most coordinated dancer in the smelly musty shag carpeted basement/​«studio». Aside of course from that minx in jean cut-​off shorts, ’cause mami you rock. They have loads of classes each night of the week zumba, pilates, kickboxing and crap like that as well as plenty of machines so you never have to wait cause if i had to wait i would just waddle across the street to boston chicken instead.
So this is the G in my new GTL lifestyle with Hollywood Tan (see Hollywood tan review) conveniently located across the street. If your wondering where the L is, I wash my clothes at home so the L in my world stands for Langers.

UPDATE: Apparently the owner called me and stated that they didn’t know that it was a legal marketing mistake on their end. And how he has links to the Attorney General. Well, I’m pretty sure the FTC supersedes. He offered me 2 weeks of free training but I think I’m going to decline as it still doesn’t fix the fact that I’m still under a 2 year contract. And he also wanted me to link him to where the FTC states you can’t post advertisements without fine print if your deal has additional requirements. (But I really think he should refer to his lawyers or google it himself)
Well, here it is:
FTC guide for business advertising, includes this advice:
Don’t Bury the Details
Your ads should clearly and conspicuously disclose all the information about an offer that is likely to affect a consumer’s purchasing decision. Disclose the most important information — like the terms affecting the basic cost of the offer — near the advertised price.
Print advertisers should not attempt to hide the real cost or the critical terms or conditions by:
Putting them in obscure locations, such as the border area on a print ad;
Burying them in numerous, densely packed lines of fine print; or
Including them in small-​type footnotes.
Television advertisers should not hide key information in:
A fast moving «crawl»;
Superscripts or subscripts using small print sizes or a color that fades into the background;
Type that disappears from the screen too fast for consumers to read and comprehend; or
and here’s more:
UPDATE REVIEW — APRIL 27TH, 2012:
I downgraded this place form 2 stars to 1 star on 4÷27÷2012. I have 3 new complaints and these 3 are pretty good reasons not to join this gym.
REASON 1: I had to update my credit card information and apparently, they just write down your entire number on a piece of paper and put it in this little plastic box. That makes me uncomfortable since it’s easily accessible by other staff members. This practice is definitely not compliant to the PCI Compliance standards and highly put the business at risk of violating regulation 201 CMR 17.00.
REASON 2: They make it really hard for you to cancel your membership. My 2 year contract is done. Apparently they don’t let you cancel in person. You have to write a letter and mail it out via snail mail to cancel your membership. WHO EVEN DOES THAT!!!
REASON 3: The place smells like ass now. They should really fix the damn ventilation system (especially the downstairs weight area). There were many times where paper towel rolls were not refilled and some people just fail to wipe down machines. It’s disgusting how unsanitary it really is.
CONCLUSION: Do yourself the favor and spare yourself from this headache of a process to cancel your membership. And also, The fact they write down your credit card and expiration down on a piece of paper makes it even a bigger NO NO to me.
FILE A COMPLAINT WITH THE ATTORNEY GENERAL’S OFFICE:

It really takes me a lot to write a bad review, seeing how I am pretty patient and I hate how everyone has to put in their two cents about things. However I have reached my last straw in this case.
I have been a member of Super Fitness in quincy for YEARS and YEARS. I feel like I should start with the positive. The classes are great and people that teach them are awesome. Zumba, Palates, etc are amazing and fun. I agree that I do get a great deal but quite honestly its not worth it.
I have experiences such disregard and horrible customer service over the years that I am not going to renew my contract. In the past I have been double charged for membership because the staff carelessly forgot to remove my last credit card from being charged when i renewed my membership and not only did they give me a «how dare you bother me» attitude when I called but they referred me to some center in ohio for customer service that never returns your calls and gives you the run around for weeks. I was charged double for about 4 months. Then when i renewed my membership again I said, «make sure you don’t double charge me again» and guess what? Yep they did.
Aside from that there is the rude staff (not all of them) that ignore you when you wait at the desk while they finish twittering or checking facebook. They eat burger king at the front desk. I have had times where I have waited by the desk for 20 min waiting for my trainer to come get me only to be ignored and then when I asked, she had called out sick… REALLY. This is what pisses me off most about this gym. You need to be organized and if someone calls out you CALL THEIR CLIENTS AND TELL THEM THEY NEED TO RESCHEDULE. I have even had one trainer who talked poorly about another trainer to me… unprofessional. This is terrible and childish and shows that the staff is not a team.
Most of all I am upset because I have been training with Jacqui for a long time now. She was amazing! professional, knowledgeable, and overqualified to work at such a place. She always was bright and positive and bothered to ask me about my goals. I loved her and she went above and beyond every time to give me an amazing customer service experience. She even came in one day on her day off to train me because I couldn’t make it any other day. How awesome is this girl? I come back after surgery and she was fired… for whatever reasons, i don’t know. But you need to call her clients and TELL them that she is no longer there and direct them to another trainer to best fit their needs. They are complete idiots for letting her go, best trainer ever. I guess they are happy with rude, unprofessional behavior that I witness every time I go to the gym.
I work in customer service and would never treat my clients in this way. If i was as disorganized as some of the staff and management at super fitness I would have been fired long ago.
So here are my notes, Please get it together and tell your staff to work together and treat people as if they are paying for services. I am so upset that I’m going to have to find a new gym because all my friends go to SF. This is how bothered i am by how I was and am treated. I will probably follow Jacqui to wherever she goes next. Super fitness should make it easier for clients to speak to someone about billing or scheduling appointments so I am not on hold for so long that whoever forgets I am on the line and what I wanted in the first place. I also don’t mean to speak poorly about some people who work there and are amazing and professional its just as a paying customer I am weighing the bad and the good. Way more bad in this case.

I was recently contacted by the gym asking me to rethink my review. Well here’s what i have to say LEAVE ME ALONE. DON’T“T CALL ME, Don’t Message me. I was hassled enough when I was there and would appreciate being taken off your call lists. I get called every time there is a promotion if I wanted to join I would, but guess what I don’t!
To Rich:
Since your of the male persuasion you probably don’t know what its like to leave the «women’s» room and go to the men’s room because you are looking for specific equipment and have the men stare at you because this is a manly space where body builders and good old boys work out. I call it a men’s room because differentiating between the two makes one for women and one for men.
General — my review may have been scathing but that’s because its true. I’d rather be honest and brutal than lie and have some other person go and feel inadequate when they leave.
Sorry super fitness, I’ll take a gym that is $ 10 more a month and I know its clean, new, and well managed. No means no so leave me alone!

Just to make the disclaimer: I never joined this gym.
That’s because I went in for a tour, telling the employee that showed me around that I was just interested in looking around. I also told him that I wasn’t interested in making a decision that day.
However, after the employee showed me around, he had me sit at his desk and began trying to arm-​twist me into joining and offering «today only» specials. Obviously, he did NOT listen to what I was saying the entire time. Plus, I didn’t like all the things they saddle you with (like a personal trainer, etc.).
Besides the poor customer service, I thought the facility was unimpressive. The machines didn’t look good and some seemed broken.