Beres Towing & Repairs

This is a review based on a AAA service call for a relatively simple flat tire change at my home on a calm-​weather evening. Beres is the AAA contract vendor in our area. As you may guess, this is a negative review.
— Original window for driver arrival window was within 1 hour of calling. Actual arrival was 2 hours after my initial call, and the office did not call me or AAA to acknowledge the late arrival. Luckily, AAA did follow-​up.
— The technician was unfamiliar with the vehicle’s tool kit location and did not have proper bolt sockets (metric) for removing the lug nuts on the truck. Luckily, I had them in my garage, as well as in the vehicle’s tool box.
— Once the spare tire was placed it was found low on air. Driver had no compressor or other means of filling the spare tire. Luckily, I had my compressor.
Tow technicians arriving unacceptably late to a simple tire change unprepared and without critical tools are not a great signs of their dispatch management or technical preparedness.

Great place! Always done on time and at estimate. Helpful staff who stay late if I need to pick up. They always work with me.