Emergency Reconstruction

My review in short is that I could not have worked with a better company to fix my hot water heater issue and damage than Emergency Reconstruction. Everyone was great to work with and explained everything thoroughly from what would happen to the paper work we had to sign. I would highly recommend them to anyone needing their services. For my full review and advice, please see below.
What I did before Emergency Reconstruction showed up and my advice:
–Turn off the water to your home, this is usually valve located inside your home. Know where this is and shut off the water immediately. If it does not do this, locate the main shutoff at your water meter. You may need a special T-​handled bar to shut this one off. Keep it handy.
–Turn off the breaker on the breaker panel for the Hot Water heater. Electricity and water are not a good mix.
–Find your Homeowner’s insurance policy and have it ready. Locate your deductible.
–Called my insurance agent and made sure I was following the right protocols. Even if it is after hours and they did.
–Went in the crawl space and looked at the damage myself and ensured that it was safe to do so before entering, but minimized my time in there.
–Took a lot of still pictures for insurance documentation of the damage.
–Used my GoPro camera and got video as well. (Any video camera will do if you have one or use your phone)
–Took pictures of the Hot Water Connector hose and kept it for the insurance company.
–Write down names of the reps your with, dates, and times. Document as much as possible
–Ask if you are unclear as to what the process is. Ask again until you are still not sure.
–Waited for the professionals at Emergency Reconstruction to show up. There was nothing else I could do at this point.
What Happened:
We were trying to get out of town and realized we had no hot water. Checked the hot water heater underneath the house in the crawlspace and it was spewing hot water and steam everywhere. Thankfully, it was just a connector hose that had failed, but the damage was done. All of the insulation, floor joists, and main support beam were soaked by the direct spray or steam all throughout the crawlspace. Cary Plumbing came and fixed it and advised that mold would set in and for me to call Emergency Reconstruction, they had a relationship with them.
At first I was skeptical, but I did talk with my insurance agent and he assured me that these were the right people to call and I had to act fast to mitigate any damage that was done. If not, it might more than just replacing insulation and a vapor barrier. It could result in replacing sub floor, carpet, padding, wood flooring, even door frames to name a few. This was a first for me and I followed Tom’s (Cary Plumbing) advice. We called Josh with Emergency Reconstruction and they were on their way. The call was placed at around 11 AM and they were here a little after 1 PM.
How they have fixed it:
Tyronn Hurtt with Emergency Reconstruction showed up to start the process of dealing with the mess that had been created. I work in customer service and can tell you that Tyronn puts you first and knows how to treat people. His calming demeanor in a stressful situation was reassuring and just what we needed. He walked us through everything for what they were going to do and how they were going to do it. He took the time to explain everything in the paperwork that we had to sign in order for him to get going. Then, he and his partner went under out home and went to work removing the insulation and determining what amount of damage was caused. This ended up being around 20 bags.
He came back after the insulation was removed and gave us the game plan for what we needed to do to get us back to normal. He laid out the drying process and the spraying they had to do in order to be able to replace the insulation and vapor barrier. He was very transparent about this and this next part is quite important.
Over the next few days as this was taking place, I called and spoke with him several times and he continued to come by to check the progress and communicate with me what he was going to do next. Once the drying was complete, we could install the insulation and vapor barrier.
While First Reconstruction could not do the re-​installation of the insulation and vapor barrier, they employed a third party contractor, Tri-​City insulation. Tyronn assured me that it would be done properly and he would be around to ensure it was top quality. I have inspected it myself and it seems to be even better than before.
I would highly recommend Emergency Reconstruction to help deal with any damage to your home that is their scope. I had never used them before this occurrence and do not have any other ties to them. However, after working with them I will know who to call if something similar happens to me or someone I know. From the sales rep, Josh, Tyronn with the emergency work, and Anthony Lynn with the repair they have been excellent to work with.

Emergency Reconstruction did an excellent job to my rental property which suffered a fire loss. It looked so good when finished, I thought about moving in the property myself instead of renting it. Mac Preddy, the foreman, was very accessible and quick to respond to any issues during the repair process. Great company, very customer focused… please consider them for a job well done!!!

Emergency Reconstruction was recommended to us by a plumber when it was discovered that our dishwasher had been leaking and caused some water damage. I had never heard of them, but then again, who had I heard of in this industry. We called them around 3:00 PM and my wife spoke with Josh. He was in Chapel Hill, but said he punched in our address into his GPS and would be at our house in 45 minutes. He came and explained everything, even helped us call our home owner’s insurance company to get that process started. We called him back and said that we wanted to go with them for the mitigation portion. Josh was professional, courteous and amazingly helpful with every conversation. He said he would have the crew call us before they came out that night and that they would be there around 8:00 PM. Paul showed up and I immediately knew we had made the right decision and the level of customer service displayed by Josh was how the entire company handled business.
Paul went right to work with his partner (who’s name I wish I could remember). They pulled carpet and tile up, all the while explaining to me what he was seeing and helping my wife and I remain calm and deal with the situation. He explained how everything looked, the process and answered all questions. Within an hour and half, they had the fans running and had cleaned everything up.
The next step was with the Brad for the estimate for the repairs. He was up-​front with everything and how the insurance company would move forward. He, as everyone else we have dealt with at Emergency Reconstruction, was very professional. He completed his work and told me he would email me when he submitted everything, which he did.
In a span of 10 days, we have received notification from our insurance that payment is on the way and we can begin repairs. I cannot begin to imagine how this may have been without the help of Emergency Restoration.
While I hope that you never HAVE to use the services of Emergency Restoration, if you ever have a need for any kind of damage mitigation services, have ZERO concerns with using Emergency Restoration. They are, without a doubt, one of the most customer-​centric companies I have every dealt with, in ANY industry.

I am very pleased with the service provided by Emergency Reconstruction. They have some of the most reliable people I have ever worked with 4 hours away. I’m very happy they stepped up and started and finished the job.
Thanks to all the staff