Stepping Stones Pediatrics

I found this place on google when searching for infant ear piercing. I had it in my head that a pediatrician would be a better choice than going to the mall. I called to make the appointment for about a month out because I wanted my daughter to be 6 months old.
We arrived about 15 minutes early per the instruction of the appointment setter. We also brought $ 40 cash (no checks or cards accepted for ear piercing (kind of a weird policy, but whatever). We ended up waiting for almost an hour. The front desk gal didn’t give us any information about why we were left out there so long. I finally asked if we could reschedule and she told me Dr. Haynes was running behind. I told her I wish she would have called and told me to come later so I wouldn’t be sitting in the lobby with a cranky 6 month old and bored 4 year old for an hour.
Dr Haynes was very nice and took her time with the explanation. It was obvious she doesn’t do many piercings and I thought about leaving, but it had already been such an ordeal I just wanted it over. She got the earrings in quickly, so that was a plus. One was a little crooked. She gave me a pamphlet for the earring manufacturer so I could order earrings down the road. She told me that she has extra backs on hand so if we ever lose one, we can just stop by to get one. I thought it was a nice gesture and made the experience more personal.
It occurred to me that the people at the mall do this all day and we probably would have had even piercings and been out in 10 minutes. It was ok because I liked Dr. Haynes and she seemed genuine.
Skip to yesterday. We lost an earring back and stopped by stepping stones to buy a replacement pair. Instead of bumming a free back, I figured I would be proactive and just buy a new pair. The gal at the front desk was super rude and said she didn’t know if they would sell earrings. She took my name and number and promised to call me in the morning. I hadn’t heard anything by 11am so I called her to ask for an update. She was clearly irritated and told me she will call me when she has an answer. I didn’t hear from her by almost 5p so I called again. I got a different gal who put me on hold and tried to get an answer immediately. She ended up taking my name and number and promised to call me before the end of the day. As promised, she returned my call within about an hour. Are said they will not sell the earrings, so I asked about getting just a back as Dr. Haynes originally offered. She grunted, put me on hold for 2 seconds, and then came back to say there are no extra backs.
Disappointing service from the staff. Not sure if Dr. Haynes is even aware of the situation. With those front desk gals acting the way they do, I doubt they even asked her at all.
Do yourself a favor and go to the mall. They do it for a living and probably have better aim. Everyone I have talked with says the mall gals have great customer service too.