The Countertop Factory, Inc

After a frozen pipe, flooded floors, a move out and a kitchen redo, I was referred to The Countertop Factory. Shawn, the representative that I worked with, went over all the details and made the process as painless as possible. Before I moved to my current home I had just finished a new counter top installation and the difference in service between that renovation and this one was significant.

I was contacted by Shawn who asked me to take down my review because he said he sent me a quote on the same day I sent my sketch. As I never received the quote (even checked my spam filter), I cannot verify — though I did receive all other emails from him. I will leave this review as «up-​in-​the-​air.» They received other good reviews from people, so maybe they are a good company.
I cannot report on the quality of their work because they never bothered to email me back after I submitted a sketch of my kitchen and was waiting on a quote. My initial contact with Eric was very good and he was receptive to working with me and within my price. He asked me to sketch my kitchen and send to his project manager (Shawn). I did that and emailed it right away. It’s been over 10 days and I’ve never heard back. I am happy to say I’ve gone with another company who responded and will post a separate review after my installation in hopes that people go to them instead. I understand if companies are busy, but a courtesy response goes a long way in a customer service driven industry.

In my experience, this industry is replete with fly-​by-​nighters and posers. I am very pleased to report The Countertop Factory (TCF) is the real deal, and I’m a very tough grader. A year before we started our kitchen remodel my wife found and fell for a slab of stone like no other, and with a price tag to match. We researched, interviewed and toured the shops of half-​a-​dozen fabricators looking for the right combo of facilities, credibility and price. TCF checked all the boxes, and our sales rep, Shawn, really put us at ease. TCF stored our slab for almost a year before we were ready for it to be cut and set.
The whole TCF team exceeded our expectations. Shawn was terrific every step of the way. He was clearly and truly invested in our satisfaction. He met with us multiple times to choose colors and materials compatible with the stone. He knows I am a craftsman, so he took photos of the fabrication process for us! He always went the extra mile.
When fabrication day came, we met Vincent, Kevin, and others on the team. Everyone was punctual, professional, efficient and friendly. I never once had a question about their ability to handle the job.
The installation went smoothly, but we found some scratches that needed to be polished out. TCF was able to get their «fixer» there the same day. Brandon is an artist. My craftsman’s hat is off to him and his skill hand-​polishing stone. Later we found a few more scratches and marks, and Brandon returned on SUNDAY to make sure everything was flawless… and it is.
I could go on and on, but the bottom line is that TCF earned our endorsement. I recommend TCF without hesitation. They are truly an oasis in the desert.

The Countertop Factory installed granite in a kitchen for a rental property I own. I worked with Shawn, who provided top notch customer service and even came up with options to keep the price very reasonable. The install was scheduled rather quickly and on actual install day, they were in and out with no problems. The granite looks great and I am very pleased with the entire experience. Great customer service and great prices.

Thank you Countertop Factory for helping us transform our kitchen with an updated look. Michael Dean walked us through each step, from picking the beautiful quartz, the under mount sink and the half bullnose edging. He quickly answered my many emails. We had first class service with the measuring and installation. Thanks Michael, we love it

I choose this company to install granite in our kitchen and both bathrooms. The installation took place nearly one year ago. Everything went great from my initial call to request info, to the salesperson coming out to our house with samples and to measure to give us an accurate quote, to template, to install. A year later we still love our tops and have only positive things to say about The Countertop Factory. We would definitely use them again.

If customer service is their # 1 concern, they receive 100% from me. Although I did not end up purchasing my counter tops through this company, I enjoyed working with them the entire time.
I originally called to set up an in home consultation and was advised that they only do them between the hours of 7am and 5pm, Monday-Friday.(Which didn’t work for me since I work those same hours myself). Shortly after I hung up the phone, I received a phone call back from a gentleman named Michael who asked to set up an appointment for whatever time worked best for me. Not only was he willing to work with my time schedule but he also answered any questions I had up to and following our meeting. I would send him emails three to four times a day and he would provide me with whatever information it was I was looking for. He was very knowledgeable about his product and even dropped samples of materials off at my home so that I could compare them, rather than coming in to him. Best salesman I’ve worked with in the area so far.
A+ in customer service. Keep up the great work guys.