Tire Guy

I needed new tires and Tire Guy was on my way home so I decided to stop here. I am so happy I did! They have great prices, staff was friendly and knowledgable. Overall service was great! I recommend coming here if you need brakes, tires or an alignment.

Came here after a blow out, and just needed a tire. Since I was not going to get a set of four, I just decided to get one used tire. They had a large selection of used and new tires. With the used tires, some were in great condition, and some had some feathering on them. They also sell rims at this location also. The shop was very clean and orderly. They have two waiting rooms from what I was told, one has heat, the other does not. I was in the one that didn’t. They charge $ 35 plus tax for a used tire. You might be able to find some cheaper at other locations, but I didn’t feel like driving around all day.
I haven’t checked out their new tire prices, but they do sell name brand tires.
#394

I am so disappointed in my experience at Tire Guy. Only 1 week and 3 days ago, I received an alignment, and purchased 2 tires (on front passenger side, and one at rear).
This weekend I traveled out of town. As I was preparing to travel back home, the passenger tire (purchased & installed at Tire Guy) was flat. A family member put on my donut, and we traveled to a nearby tire shop.
Once we arrived at the tire shop, the mechanic discovered that the tire sold to me by Tire Guy had 3 patches inside of the tire. During the the leak test, water actually splattered and sprayed everywhere from 1 of the more crappy patches. In his opinion, this faulty patch was the cause of my flat tire.
The mechanic could not believe that this tire was sold to me in this condition, even as a used tire. Not only did this tire have 3 significant patches, the tire tread depth was nearly to the point of being considered legally worn. Needless to say, I had to purchase a brand new tire. Now I’m concerned about the condition of the 2^nd tire that was installed on my car by Tire Guy, so I will be going to another tire shop today.
Today, 1^st thing this morning, I went back to Tire Guy with the hopes that they would make this right and refund my money. I was not even asking for a full refund, just for the refund of the bad tire that in my opinion should not have even initially been placed on my car. Per their website «Our used tires have been thoroughly inspected and pressure tested, guaranteeing unmatched quality and dependability… For your convenience our used tires come standard with a 45-​day warranty.»
Once I arrived, I spoke with a manager who examined the tire, and while he seemed apologetic, unfortunately they would not refund my money but could only exchange the tire. He noted that this information was listed on my receipt. He printed a receipt and showed me a clause of no refunds — exchanges only within 45 days. In my opinion, this is an unfair policy to have, and maybe an exception should have been made, considering someone negligently installed a noticeably damaged tire in the first place. He offered to give me a credit there for future use, but honestly after this experience I have no intentions of ever coming back to this place, so I refused the credit. How can you patronize a business that you cannot trust? If tires are thoroughly inspected for quality and durability, AS THE WEBSITE CLAIMS, how was I sold a tire in such a horrible condition? I had no way of knowing this, because damage was only visible from the inside of the tire.
On the brightside, at least this happened while I was in a safe area. I’m thankful I didn’t have a blowout while driving on the highway, which could have endangered not only my life, but the life of others. HUGE LESSON LEARNED… I WILL NEVER BE BACK! BUYERS BEWARE. Ask questions BEFORE YOU PURCHASE & BEFORE THEY BEGIN ANY SERVICE. Ask to see the exact tire that they will be installing on your vehicle BEFORE it’s too late. In my opinion you cannot trust Tire Guy at all to have the customer’s best interests in mind, only $$$. If so, Tire Guy WOULD NOT be knowingly selling & installing damaged used tires on their customer’s vehicles. Perhaps TIRE GUY should update its website to include that damaged tires=used tires AND no refunds, even if TIRE GUY made an egregious error on their end. Know that if you purchase a used tire from TIRE GUY, they accept no liability, and you could get sold a bad product. Do not expect them to take responsibility, because of an «AS IS» clause that is listed on the bottom of the receipt AFTER YOU PAY. Perhaps people should be made aware of this policy BEFORE they even start. I left TIRE GUY without a refund, without a future credit, angry, upset, feeling bamboozled, and at a financial loss. My bank account was hit twice… Once paying for crap materials at TIRE GUY, and twice paying for another tire shop to replace and fix TIRE GUY’s work.

went in for inspection. needed a light bulb changed I had the bulb in the car. I went to pay out lady behind the counter wanted to charge me $ 10 — I said your guy said $ 5 she calls him in he lies and said he didn’t say it — she wanted to argue with me —- WORST CUSTOMER SERVICE EVER — they have NO POSTED PRICES — THEY CHARGE YOU WHATEVER THEY WANT — BE CAREFUL — THEY WILL RIP YOU OFF

This place is on the edge of the ‘hood. You will definitely be looking over your shoulder as constantly there are people walking and driving by who will be staring at and measuring you. Huge rims, vulgar rap music and the like.
But these guys, and a gal or two, here are great. I’ve been here three times now and I’ve never had a reason to go elsewhere for my tire needs. My first visit was to diagnose a tire that always seemed to go flat by the time I got to the parking lot after work. Two other places wouldn’t even look at the tire and both wanted me to buy a new tire. This place took the tire off, dunked it in water, and checked it very carefully before announcing it was a small leak at the base of the valve (which cannot be seen unless the tire is removed from the rim, which they did). New valve installed and charged me $ 7.
This latest visit found me with a tire that just wasn’t going to pass inspection due to severely worn tread. This greatly annoys me because it is the same tire I had just last year purchased from the dealer (yeah I know). My tech put the tire on a balancing diagnostic machine and told me that the tire hadn’t even been balanced when it was put on my car. Sigh… really? That explains the slight vibration and the irregular wear. I had almost convinced myself that my car might be in need of an alignment. So instead of paying a few hundred bucks for an unnecessary alignment I was pleasantly surprised with a new-​looking used tire with a price tag of $ 32. Not only that but no more vibration!
If you are in this area and need a tire (or a set) and/​or some wheel/​tire repair come take a look.
Oh… they have a practice here, probably to prevent some shady folks from driving off after repair/​replacement completed, of keeping your car jacked up until you pay. Plus the tech will walk with you and stay until the transaction is completed. By the time you sign your slip he will have lowered your car and it’ll be ready to drive. It is an interesting approach to go through but given the area it’s in I am not too terribly surprised.
Happy wheelin’!

I went there for an alignment Friday, April 12, 2013. Too much profanity among the service people. One of my custom valve stem covers got missing… Go figure. The alignment guy (with 30 years of experience) got my steering wheel off center. Terrible. Went to Murray’s Tire on South Saunders St. to find out I needed ball joints. Bad ball joints can mean a life or death situation especially since I commute 25 miles to and from work on a daily basis. Jeez! Skip Tire Guy and go to Murray’s for good, cordial and courteous service. They have free coffee, free bottled water and free wifi as well!

The tires on my front were showing a bit too much wear for my liking and becoming a safety issue, but I didn’t have the luxury of getting «new» tires. A friend recommended Tire Guy. I was very skeptical as what kind of product I could get from a used tire place (didn’t know they existed). Was I surprised. I got two almost new tires were the same brand and size as what I was replacing. The customer service was amazing with knowledgable and friendly staff and the facility was clean. I was going to be needing a state inspection soon so I had them take care of that as well. (They replaced a tail light [parts & labor] for $ 9!). Sure the location and staff look a little rough even for a tire place… but don’t let that scare you away. This Tire Guy is great.

I didn’t go over to their place, but I did give them a call. Here’s how it went down.
Me: Hi, do you have a tire of this size?
Them: One moment please.
*couples minutes later*
Them: We have one slightly narrower than the one you asked for.
Me: Okay, cool. What brand is it?
Them: We don’t know. (Wtf? How could you not know about the product that you’re selling?)
Me: Uhh… Can you please check?
Them: *heavy sigh* One moment.
*couples minutes later*
Them: I don’t have anyone to go to the back and check. We have several brands back there.
Me: Alright thank you bye.
Not going to even bother driving over there if they’re going to be that shady.