Bavarian Auto Recycling

Had been looking for Style 5 wheels for some time. Called and spoke with Zack. He told me he had them, sent pictures to me. Gave me a good price and they arrived just when he said they would. Yes when I called a few times I got put on extended hold. That can happen in any business. Got my wheels and I’m happy.

Based on the call I had with their customer service person I’d rather pay triple somewhere else for parts! The guy sounded half asleep, was rude, and borderline unintelligible.
Stay away!

On hold for 1 hour after being disconnected on the first half hour wait call. Finally when they answered the guy did not help at all, very quick to tell me they didn’t have any part I was looking for and unwilling to help with a solution. Rude basically. Customer service is none existing, I will never call them again.

I purchased a long block on 12−1−15. I was charged full price at time of order. I have contacted Marko several times asking where my engine is. Three promised delivery dates have come and gone. I have yet to get tracking information for the shipment.
I have been promised return phone calls by him for status updates several times and have not received 1 from him yet.
I am truly disappointed with this whole experience. It seems they have a large inventory and could do wonderful in the business if they just had some integrity.

Just needed to get Bavarians phone number off the the Internet to place another order when I saw their recent reviews and was shocked, I’m not sure who they are dealing with or they seem not to understand that any good buisness is going to be busy, and that the money you save or should I say the money I save is worth a few extra days for them to get me the part, I not only save money I get accurate information from Travis free of charge, it’s not just knowing where to get a part but it’s knowing it’s going to fit and work! I tried saving additional money at times with cheaper prices before at other so called European used part places just to get crap that either doesn’t fit or doesn’t work… I can’t speak for every person there but I can for some, and the one person you can ask for if you need expert and friendly service is Travis, the other guy I use to get parts from there no longer works there…

I bought couple stuff from Bavarian Auto Recycling and always it’s been outstanding service and experience. Never had any issues what so ever.
Last time I bought the rare z3 1.9 steering rack for a really good price, compared to others guys that had it. Everything explained (about warranty and if part is bad what are my choices) and shown before buying it, Travis is the guy who you need to talk to regarding the parts they sell. He will explain all the details with you with smile and positive attitude. Thanks man
Definitely recommended.

I own a small business in Austin, I have used BAR for over 7 years and have zero complaints. As a small biz owner I understand that things can go wrong, but as long as a business tries to make up for it in some fashion then that is good customer service. These guys have always treated me fair, if a bad part came in they sent me another one in a decent time frame. Will continue using them for years to come, thanks Joe and crew!

Great customer service and good quality parts always pleased doing business with them

Super cool place! Lots of parts and knowledgeable staff especially Travis B. That works rhe counter there. Will do biz with u again for sure

Always ask for Travis he has helped me for years on all my BMWs! He knows his parts and inventory. From mass air flow sensors to shift linkages to body trim he has been very helpful and they give good prices for doing the hard work for me. Cheaper than finding parts on ebay and you get it sameday when you actually need it.
Some people on here seem upset with their purchase even tho they are given warranties on parts. Customer service is a hard game to play. Customers give wrong part numbers or wrong model years and screwup up their own order when they should listen to advice from the employees who do that for a living.
I can understand getting a part off a car can take awhile to remove and ship. It aint easy tearing down a car yourself.

I ordered a part for my BMW and they stated they had one in stock for the passengers side. Just what I needed. They sent one for the drivers side. I call and was assured I would get me the right part within a few days. never came. I called and they stated they were getting one. A month went by. No part. I found one somewhere and ask for a refund. They gave me a refund number. From that point on I got the run around.
You cannot talk to anyone but a salesman.
This company was terrible to work with. Do not get taken by these folks.
They do not deliver what they promise.

I agree with all the guys! I purchased a speaker told ship same day! Shipped almost a week later! Ask my sales guy gave me an attitude! I only have no choice thats why i forced to buy from them! Ridiculous! Rude customer service! Price is average not really low! I still dont have the part!

DISHONEST LIARS! They will take your money and never send you the part or they will send you the wrong one, you will never get a credit. Good Luck disputing with your credit card company. The credit card company told me that they couldn’t issue a refund because the company has a negative account. Expect them to go out of business very soon. Stay away from them. You have been warned!

these guys are crooks! sell you parts that dont work. if the BAR had regulation on parts warehouses they should be shut down! Travis is a DICK. useless asshole who is not customer service oriented! how can these scumbags still be in business?!

Awful service! Ordered parts, never received it! They wanted me to pre pay on my credit card — asked to get my refund! they said they were going to put the money back on card. I never saw that money again. Called every week for three months.
Everyone I spoke to at different times were all rude!
Do not order parts from there!!!

Call this place to get some prices on parts for my car, never dealt with the company, I was on hold for a long time and then someone pick up the phone and ask if I could hold again so there I was on hold for 10 more min, not in a hurry not going anywhere besides I want to find the right parts for my car so I will hold for as long as it takes, so the phone was pick up again and I told the guy on the phone what I was looking for and he said don’t have that and he hung up on me with out asking if there were anything else he could help me with and there was so I called back and got someone else and was getting ready to ask about some other parts that I needed and was place on hold again and no one never came back to the phone. So I guess they don’t want my business and so therefore I will take it somewhere else. Thanks Bavarian for your help today. NOT GOING TO USE THIS WEB SITE AGAIN.

I called and requested pricing on a part for a 2003 330I on 3÷30÷15, credit card was charged on ⁴⁄₁ and as of today ⁴⁄₇ the part has not shipped yet. Yes folks that is 8+ days to pick the part, properly package it and it still has not shipped yet. I don’t really see that BAR cares about there customers based on this kind of service. I will not be using BAR again

Royal pieces of shit! Lower than the lowest level of customer service you can offer. Everyone is there is a prick and won’t even make sure they sell you the part with all the pieces. Sold me a foglight for my bmw and when I go in to tell them
It was the wrong one they tell me they can’t do an exchange I have to buy a whole new one. Really? This one is still in the exact condition they sold it.

One star reviews are justified.
Ordered a part on Thursday and was promised it would ship out no later than Monday. My credit card WAS charged at the time the order was placed. Waited a week, never received the part. Called and they said they didn’t have it. WTF? A call would have been nice. And. over two weeks later, they STILL will not return calls and refund my credit card. Why charge for an item before it ships?
They still have not refunded me nor returned calls.
Just because you’re a junk yard doesn’t justify treating your clientele like junk.
Buyer beware. Will NEVER use them again!

We’ve ordered parts from Bavarian for a few years now and have always gotten what we asked for. This last time I spoke with Marco and he totally took care of us.
Remember all you «1 star review leavers» you are ordering from a junk yard, not a dealership, you’re not going to get a free cookie and a rub down every time you place an order.
Thanks for the cheap used parts!