Five Star Restoration & Construction, Inc.

Highly recommended for emergency services. They were recommended by my insurance company and were at my house an hour after the insurance company contacted them even though it was late evening. Immediately they set up fans to dry out the walls and checked on the progress every day. All very nice to work with. They also worked with my insurance company to negotiate the cost of the repair work.

I am extremely impressed by the work of 5– Star Restoration. We developed a leak in our roof in February 2016 during the middle of the rainy season. The leak damaged our ceiling, walls, and hardwood floor in our family room. From the very beginning of mitigation till the end of repair, the efficiency and quality of work by this company set the bar at the very highest level. Everyone from top to bottom was flawless, 100% reliable, wonderful craftsmanship. They helped us during a difficult time. Very supportive and caring people. Personable and professional. USAA Insurance Company can be extremely proud of this company they referred to us. 5– Star Restoration represented USAA with perfection. Also 5-​Star referred us to a local roofing company (Stefan Schafer Roofers) who fixed our roof perfectly and quickly. Everyone was respectful in our home. They minimized the noise, dust, and mess. I have nothing but praise as you can see for this company and their owner, the Gallions.
By the way, insurance estimators and adjusters have a very specific list of pricing and repair costs that are typically paid. 5 Star followed these guidelines to a penny (actually to a dime). There was no «rip off» as one reviewer suggested. As for all the workers on our job, everyone arrived on time and stayed till their part of the job was completed. If necessary, I could even call the company’s advisors on their cell phones if I had even a minor concern or question. What more can anyone ask, especially in this day of being hurried, rushed, corners often cut. Not once by this company.
Nate, Dave, Dan, Robert (Bob), Igor, Jessica and Naesha are just some of the memorable names and helpful individuals from all aspects of this company.
With the very best regards to 5-​Star Restoration,
Jeffrey and Ivy Applebaum

Beware! They are fine for mitigation and demolition, but if your insurance company hires them to inspect any damage don’t hire them to do the work, take the check and run! If not you will: pay 500 $ for a toilet to be installed, 250 $ to install 10 $ worth of insulation, 500 $ for a ceiling fan, 25 $ to remove a toilet paper holder, the list goes on. David Beighle actually came to my home, pretended he cared that my disabled father in law needed to use the inaccessible walk in shower (after multiple delays of bid) assured me work would get started in a few days, then e mailed me to hire a different contractor since I told him to eliminate numerous items that were ridiculously overpriced. Don’t hire them for anything !

We had a flood in our house when our 50 year old sewer line backed up (happily only clean water flooded the house). Five Star came out within an hour of our calling the insurance company. Extremely professional, a whole team arrived and started boxing things up, pulling up carpet, drilling holes in the baseboards, ripping out the lower part of the sheetrock and installing fans to dry out the area and prevent mold. Over the next few days they were back every day monitoring the drying process. Covered everything to prevent damage, extremely professional, cleaned up before leaving every time. Once we chose a replacement carpet, it was ordered and installed very quickly and the sheetrock and walls re-​painted to look like new. On the final day of work their team came through and cleaned everything, including areas they hadn’t messed with. They were extremely responsive to any concerns, Nate Provencal managed the project and was always available by cell.
No one likes to have their house and lives disrupted by something like this, but Five Star made it tolerable. I’d recommend them in a heartbeat to anyone else who finds themselves in the same situation.

Had some repairs done and it took a while. Eventually they replaced the floors since they were installed wrong the first time but they did replace them.
When done, the floors looked great!
Walls painted good and the job finally done.

We had a fire and the insurance company set everything up as far as vendors for the repairs and with the restoration company. While 5 Star did a good job overall, they were over an hour late to the first appointment. Then they cleaned the carpets at that time with no communication that it was being done so no furniture was moved and they worked around it, and it shows. It also didn’t make sense to do it before the other contractors were in and out with their repairs, in turn tracking in soot and dirt from the fire, so the carpets may as well have just not been cleaned.
They didn’t clear away all of the burnt stuff from the fire and it seemed they got in and out and got paid from the insurance company and were on their way.

I should have written this a year ago…
My house flooded, thanks to a broken refrigerator, and ruined the laminate flooring I installed through out the entire house. I quickly called my home insurance company and they assured me that it was covered. They also sent out a water mitigation team and an estimator that day.
Five Star happened to be the water mitigation team. They responded promptly, listened to our needs and concerns, and got us headed in the right direction. The estimator also came from Five Star but he assured me that I could go with whatever repair company I wanted.
Five Star did so well with the water mitigation part of the job, I asked USAA if they were an approved contractor and was informed that they are. That made my decision easy… I informed USAA that I wanted Five Star to do the repairs.
I have two kids and a dog, so I needed the repairs to happen quickly. Five Star got to work a few days after they finished drying out the walls and cabinets. More importantly, they finished within a couple of weeks. That’s demo of 1100 sqft of floor, a whole lot of drying, installing 1100 sqft of tile (water proof upgrade), replacing all of my baseboards, painting to match, fixing my cabinets, and moving all of my furniture back in.
And the workmanship is amazing!!!
However, they did lose a single star. Five Star subcontracted some work (to get the job done faster). I had more than one negative interaction with the subcontractor. Five Star did resolve the problem, but I still found it frustrating.
I would recommend Five Star any day!!!

These guys did a great job on a water damage I had in my home. I would recommend them to anyone!

Our home suffered water damage in December. After the insurance company declined my claim, I used Angie’s list to find 5 Star. The team was super professional an patient with us. The price was right for the work, but they blew me away with how professional they were. Always on time. Cleaned up everyday. Work done right the first time. Very highly recommended!

Could not be happier. I had water damage to my condo due to a broken water heater. David, the estimator showed up and was more concerned aboutgetting the job done ASAP than I was. He was at my house within an hour andwas calling people over right away. Normally, you would have to have someone come out, take a look, go back to the office, write an estimate, submitt it to the insurance, wait for approval, draft a contract and then start work after you sign. NOT THESE GUYS! They stuck their neck out for me and started work on a hand shake. No money, no contract just good old fashioned trust and great customer service. They have a customer for life with me.

I DO NOT RECOMMEND THIS COMPANY!!!
The person who gave us the bid was Aaron with Five Star Restoration. We agreed to have his company clean our house after we had a fire. If the job was done to our satisfaction, we planned to have them do the repairs. Anyway, the clean-​up job was left a mess so we eventually hired another company to finish the work. Later, Aaron insisted that we owed more money after we received and paid the final bill. We are so happy that we had our house completed by the other company because they did a great job and charged thousands less than what Five Star quoted.

I wouldn’t recommend using them unless you have really good insurance and a lot of time on your hands. I had neither, and was stuck with an overpriced repair job which was 2x what they initially quoted, and didn’t match with the labor they did in restoring my home.

I had a ground water flood in the downstairs of my home. At first I was very skeptical of having strangers in my home moving my stuff. It didn’t take long for those feelings to change. They were amazing. I even end up using them to help me with the repairs and finishing the remodel I was doing in the upstairs.

Had a water line break in our house. 5 star responded within an hour of my insurance company’s call. They were quick, efficient, professional and reassuring. They did fantastic work and my house looks better than before the flood. Nathan the project manager especially made the stressful situation easier. Thanks!

I would recommend NEVER using this company! They quoted me one price then billed me almost twice as much. They also quoted my insurance claims adjuster the same quote but then turned around and billed me twice as much. Horrible Customer Service! I would advise you to definitely seek elsewhere for your restoration needs!!!