Larson Marine

I would not recommend taking your boat to Larson marine for any maintenance or troubleshooting work. My boat was in their shop for 2 weeks with zero progress. They did not troubleshoot the issue and they couldn’t find a part through their «supplier». I found the part through
and told them I would sign a waiver for them to install it as is. They told me they would and then I called 3 days later and they never put the part in. I also picked up my boat and it was given to me with disconnected parts and hoses. Had most of my cushions removed and tossed throughout the boat and tubes and life vests all on the floor of the boat. At a minimum I would expect for my boat to be returned to me in either the same condition or better. BUT not worse. Very bad experience and I will never go back there.
I would select zero stars if I could for all of the reasons listed above.

These folks are great, without caveat! I live in Tahoe and stopped by last fall to start the research process on a new boat. I spent some time with Mike and he was super-​helpful and not pushy. When I was serious this spring, I contacted him again and moved forward with an Axis A22. Again, he, along with Derek, were super-​helpful. While I kept waiting for the surprise cost, change in delivery schedule, issue, missing option, etc., it never came. They also took my wife and I out on the lake to show us all of the features and how everything worked. It wasn’t rushed at all. I have had a few questions since I have brought the boat home and they have been there to help and answer and help with all of them. In a day and age when customer service seems to be a lost art, Larson has not forgotten. The experience was great. If you are interested in looking into or buying a boat, I would highly recommend Larson! This is a real review and not a plug by a friend of the staff at Larson.

This place just wants to sell new boats. Very unhelpful for parts and rude on the phone. I try to get parts for my later model sunsetter vlx and it’s always the same disappointing phone call. No useful help or information. Waste of time just get online to bakes or skidim.

Let me start by saying anyone dealing with customer service should take a note out of Larson Marine’s book. We happened to stop by Larson Marine in search of a Mastercraft and stumbled across a MB Sports. The staff was extremely knowledge and didn’t have the typical «salesmen» mentality. Rather, they let their vast amount of knowledge on the boat sell itself. With every large purchase, there typically is a hiccup or two. Derek, Mike, and Craig went over and above to ensure the process of buying a boat was enjoyable, hiccups were resolved, and we were satisfied with the boat. Mike helped us get everything we could possibly need to have fun on the water and to ensure the boat remains in excellent condition. They even delivered our boat 120 miles from their showroom. I could go on and on giving examples of their excellent customer service but I’ll leave it at that. If you are in the market to buy a boat, visit Larson Marine. You will not be disappointed.

Great shop, I get that customers can get angry and little things can happen, I was in a hurry recently and needed some fins for my surf board, NEW, my wife had run over it,
The parts Manager jumped to get fins from a box and wouldn’t take my money,
Cust service was better than Awesome! Store looks great !
Good place to do work and ill return and refer my local Folsom friends and boaters to use these guys FIRST when looking for gear, Pro Shop needs or new boats.
Shawn M

Purchased an MXZ from Derek at Larson Marine and the entire staff was amazing. They really went over and beyond to make sure everything was taken care of from the very beginning. If you are seriously looking for dealership for that next boat I highly recommend Larson Marine and Derek. Everyone was super helpful and made the overall experience incredible. I cant speak highly enough for the entire staff. Truly 5 stars across the board.

Larson Marine serviced our 2006 Malibu XTI in March of 2015. The staff was friendly and helpful in scheduling and talking through the services. They worked with the nearby trailer service to help us with replacing the bearings. The work was professionally completed.
When we dropped the boat off for service we provided the cover for the boat and was assured that the boat would be covered when the boat was outside. The cover was pointed out to the service manager and was he understood the cover was in the storage compartment near the engine and assured us that they would cover the boat. After the service was completed, I asked if there were detailing services available the manager confirmed there was. The quoted price of $ 650 is twice as high as detailing I’ve received in the past. I declined the detailing.
When we picked up the boat after service at Larson’s and the trailer work the boat was not covered. The boat was filthy and dirty. The boat was not this dirty when it was dropped off and it took me three hours to clean the boat after bringing the boat back home. The person helping us pick up the boat said he would ask the Manager to call us the next day. After two weeks of waiting for the call, I had to call Larson’s to talk to the Manager.
When I asked the service manager about using the cover he mentioned that it is the customer’s responsibility to cover the boat. He mentioned that he could have and should have covered the boat but it didn’t happen and that I did decline the servicing. He said the boat was dirty when it came in and it was as dirty when we picked it up. It is what it is.
Summary — good service but dirty boat as the shop didn’t take the time to put on the cover as requested (from me) and assured (by them) that they would. We’ll look for another Malibu service shop in the future. Putting the cover on and off is a simple 5 minute effort and it is disappointing that the shop didn’t take the effort to do this.

I can’t imagine buying a boat anywhere else. Derick, Mike, and Craig went above and beyond to help me buy my beautiful MB B52. Best boats and customer service that exists. Thanks Guys

I came here looking for a new wakeboard/​binding set up. Mike was the name of the guy that helped me. He was very helpful and explained which boat did what and so on. It’s been about 7 years since I bought a new wakeboard and bindings so I had a lot of questions. He took his time explaining everything. Although I didn’t buy anything the couple times I came looking he has always been very helpful and friendly. I’d highly recommend coming here if you’re looking for a new wakeboard or bindings or anything boating equipment.
I can’t comment on the boat sales or service side since I can’t afford one of those amazing malibus sitting in the showroom ahha.

My family’s experience buying a boat was incredible at Larson Marine. From our first meeting with Mike through every phone call and visit, everyone we met at Larson Marine was professional and extremely helpful. It was enjoyable to speak with Mike during the sale, he was so honest and low pressure, it was like working with a friend. During the test drive you just kept providing valuable information as we tested out the boat. We did not want to get off the water and Mike was patient and helpful the whole time. Mike was so cautious with the whole process, even more than we are with the boat. During the sale we did not even need to discuss the cost. It was an incredible price, you even said that you price them fair so they move. Some dealers say that but you actually do. After we bought the boat you kept it in storage for another month while we had a few added features installed. When we came to pick up the boat your service manager and finance manager walked us through the whole deal and then some. Thank again for everything. We look forward to many hours on the water. Our last boat had 1,300 hours when we moved on, I look forward to enjoying this one as much or more.

Excellent service, I had a boat that hasn’t run in over 6 years and they fixed it fast and gave us great customer service. They always made sure we were aware of what was going on and what parts we would need. If you need a repair shop, service, or even boat dealer; go to Larson Marine! The best in Sacramento!

I’ve been using Larson Marine for many years and have experienced many of the different departments they have to offer from parts to service and even the pro shop. Staff very helpful in each department and very knowledgeable with the department they are working in! Only department I haven’t personally experienced is the boat sales department but have had many friends that have purchased boats from here and have not been let down!