S&G Carpet and More

I haven’t had my install yet but here was my tale of three companies. I posted this on the local neighborhood watch app to get advice from others about carpet companies.
I’m going with S&G and here’s why:
The first company was in and out in 15 mns and brought no samples, discussed no details on product.
S&G came in highest but worked with me to get the price to exactly what I wanted. I have had constant contact with both the estimator and the inside sales guy and they have been extremely helpful.
Empire uses third parties to estimate and do the work. I also didn’t like the color selection, as someone else mentioned. They had lots of Browns and tans but little in the neutral grey that I liked. They were nice enough but/​and the estimator asked for the sale at the end of the estimate. Good sales person for sure but I wasn’t ready to hand it to them and told him why.
I called S&G immediately after they left and gave them empires estimate which they gladly competed with.
So I’m getting exactly what I want, great service and a price that we aren’t going to regret. I also liked the points the estimator made about a family run company. Educating on a brand is imperative and she did it well.
Yay!
Stephanie and Mateo have been great. Can’t wait to set up the install date!

Carpet & flooring samples are extensive & varied. However, we’ve had repeated difficulties with scheduling installation of our hallway flooring. For the first scheduled appointment the installers were a NO SHOW. The customer service rep, Will, acknowledged that the scheduling error was his mistake. The appointment was then rescheduled for a morning that was convenient for my work schedule. However the installers called my husband, not me (as instructed repeatedly) to say they would be arriving in the early afternoon instead. Since that was a more inconvenient time, I left repeated voice mails for our rep to give me a status on the installation time/​date so I could plan my work day around their arrival. The rep never returned my voice mails so I spoke with another staff member, Elissa (?), who was actually very responsive & accommodating. She tried to help me determine when/​if the installers were coming as scheduled but eventually said she relayed all my questions to our rep Will, who would follow up with me before end of business.
I never heard back from him and left 2 more Voice Messages on the scheduled day of installation since no one showed up at either one of the times we first agreed upon, or the time the installers told my husband they’d arrive. I finally escalated my concerns to the store manager and am still waiting to hear when the installation will take place.
Horrible customer service experience, especially for repeat customers who have invested heavily in both floor and carpet products. Take your money and your business someplace else where customer service & simple courtesies like a return phone call will be included in what you pay for.

Everything went well. They were on time. It was a good experience.

We had a very tight budget, short time-​frame to get the work done and just wanted to put carpet into the master bedroom of the new house we bought. When we walked in right before they closed (which I hadn’t realized at the time), we were greeted by Alyssa who listened to our needs & constraints and helped us find a remnant to save us money and she gave us a deal on the padding too. She never rushed us, even though we stayed past their closing time, and often reminded us of our budget when we talked of doing something more expensive, which I really appreciated. She was able to get installers into the house the next week, which was perfect. And it was all installed very well, though I’ve forgotten now who did the installation, but my husband said they were very nice and good at what they did. It was because of the reviews here on Unilocal that I gave them a shot and is why I’m leaving a review too. I am a very satisfied customer and if I ever need to more work in our new house, I’m going back to S&G. I really recommend checking them out and seeing if they will be a good fit for you.

We love our new carpet from S & G Carpet! Wayne Brumfield is exemplary in his knowledge about carpets! S & G honors their warranties with high regard! Tamika was also wonderful and had great knowledge in helping us select our carpet! Great experience!

YEAH, Not impressed! I had two different companies come out to quote me carpet for my office in El Dorado Hills. I inquired online with S & G and Luke called me right away to set up an appointment. He told me that they would call me the day before to remind me of my time/​day. Didn’t happen. Not a deal breaker, I write down my appointments. Sales guys shows up on time (Tod). Nice guy, talked a lot but very nice, seemed knowledgeable.). He estimated the price based on the commercial carpet he had with him that it would approx be $ 1600. I had told Luke what color I was leaning towards, unfortunately no samples in that color were brought to my shop. I was told to email Luke the color I was looking for and he would get right back to me. That was at noon. By 5:30pm, I had heard nothing, so I emailed again. Suddenly I got an email from Luke with a sideways picture of a whole lot of carpet colors (not helpful) and a quote for $ 2900. I emailed Luke back asking why such a difference in price? Nothing back! WOW! Now mind you, when my sales guy left, apparently you don’t get to talk to him again. No way to contact him, he kept referring to Luke being my «go to» person. Unfortunately the communication lacks in this company. The next day I got a call from a «Bill» asking me if he could help me. UM, NO! I am not using your company. To top it all off, the quote I received has their contractors license at the bottom… and it contractor is spelled incorrectly. Not a professional company to say the least!

Walked in and Stephanie was very helpful. Friendly and knowledgeable about my choices. Great prices available. She was able to a guy out to measure in just a few days and now, new carpet is coming very soon.

To me, carpet suppliers and carpet installers are very different. I want my carpet installer to be skilled. For my carpet supplier I don’t care about skill or service. I want my supplier to hit me with as small a markup as possible. Period.
I found that most carpet stores in Sacramento carry the exact same brand carpet pad — S&G charges 30% more per sqft for the exact same pad compared to Wood Bros. To me it’s reasonable to assume they mark up all their carpet the same amount. Most carpets in S&G’s showroom carry names that I googled and can’t find anywhere else. S&G says they will beat any competitor’s quote — but if S&G doesn’t carry the same carpets as their competitors, then to me this sounds like an empty promise. I bet they’d respond with «Well, we don’t carry that exact carpet, but we do have this higher quality one for slightly more.» Which means they don’t have to price match.
The S&G showroom is nice and the salespeople are polite, but that’s not a high priority for me. I’m going somewhere cheaper.

Just left this place. My wife and I were in there for half an hour and were never helped by anyone. At one point I asked for help and was told they would send someone over. 20 minutes later we walked out. I’m not one to ask twice. It wasn’t that busy in there. One guy came in about 10 minutes before we left and he was being helped!
Every Subway I’ve ever been in I get a greeting, regardless of how sincere. It’s the acknowledgement and knowing I will be helped. Basic customer service! I guess Empire Today or some other place will be doing our floors.

While the sales associate worked hard to accomodate the many changes between hardwood, laminate and carpet we were looking for, the pure disappointment came when they were asked to price match a well established local competitor. Their advertised gimmick to beat anyone’s price by 10% is purely that, a gimick. They will give you the song and dance as to why they can’t beat their prices.

i’ll make a long story short by saying that S&G stands behind their products and their installations. I had a problem with a piece of carpet that was quickly repaired and then 6 months later had the same problem — Wayne Brumfield from S&G came out and immediately offered to replace the carpet. i went in and worked with Tomika Mckeever and found a suitable replacement. yesterday was the install which went perfectly. I HIGHLY recommend S&G because they understand customer service and they stand behind their work

First I would like to start by saying Jessica, one of the flooring consultants, went above and beyond with her customer service. Very knowledgable, and attentive. Even though she knew we weren’t having S&G install our flooring she made sure we were fully educated on the products to use. The store is organized, and the staff is very polite. We have had a wonderful experience and will definitely recommend Jessica and S&G to friends and family!

I would give ten stars if I could. Great products, even better customer service. Recently encountered a manufacturer defect with carpet. Wayne resolved the issue thoroughly and completely — carpet was replaced at no cost to me. I am confident that defect was an anomaly and replaced the defective carpet with exact same product. Great company to work with.

My husband and I had a great experience working with Kelly at S&G Carpet. She was very attentive and knowledgeable. Kelly gave us plenty of carpet samples to take home and try out, and then she scheduled the estimator and installers in accordance with our needs. We couldn’t be happier with the quality of the carpet, and with the services we received throughout the process. The cost was very affordable. When we’re ready to do other rooms, we’ll definitely go back to S&G.

I was looking for some retro black and white vinyl flooring and Jessica found exactly what I wanted at a very reasonable price! The service was awesome and communication was excellent. Jessica went above and beyond to make sure I was happy. I would highly recommend S&G!!!

We have been searching for a flooring place for a few months as it takes us a while before we choose what we’re looking for. This was the 5^th place that we went to and after talking to Kelly Gardner and explained what we wanted, we knew this was the place that would earn our business as she knew the materials, what we wanted and everything in between!
Kelly explained what to expect from the type of materials that we were choosing to the whole installation process as well as their lifetime guarantee on the installation. Really? A lifetime guarantee on the installation? Wow! Other places only have a one year guarantee. How can you put a price on that? On top of that, other places tried to sell us an under lament and they said that we don’t need that so that saved another $ 200.
The whole process went flawless and our kitchen /​breakfast nook has never looked better!
We highly recommend S & G Carpets for any flooring! I’ll post a few pictures of before and after.
As for the installers, Alex and his partner were awesome!!!
On top of that, the follow up phone calls to see how we liked the floor and if there were any issues was a nice touch.
We will recommend S & G to everyone we know.
Thank you Kelly!

Getting into the « Unilocaling» business I have found this method of review both daunting and helpful. In this situation it was very helpful. I looked at and met with several places to change out my carpet and add laminate. S&G was by far the most attentive and helpful from the moment I called to dealing with some molding that that needs to be replaced. Tammy one of their «AWESOME» employee’s came to my house and helped me with picking out the laminate that would best fit my taste. Her ideas were on the nose. She chose my laminate and I went with it… I absolutely love it!!! I would recommend listening to her! And, she is an interior designer… In addition to Tammy, Tina my sales rep was amazing! She has continually kept in touch with me and is so easy to work with. She has a very «can do» attitude and is always prompt. I will definitely be back when I am ready to do more! Thank you S&G your whole team is amazing!

I am very disappointed with the level of service that I received from S&G during my install. The process began with a home estimation process — The representative that came to my home was very friendly and knowledgeable about the product. My project was approximately 1300 sqft of carpet — including 5 rooms with furniture that needed to be moved (for an additional fee). I was informed that this was a project that could easily be managed by a «team» of installers within one day. This was particularly important to us as I have a wife with an 8 week old and a dog at home — both of whom she would have to preoccupy and keep out of the way during the install process. S&G was quick to schedule — We picked a date within 3 business days after we paid our initial deposit.
Unfortunately, the «team» that arrived to install my product was only 2 individuals. We were told that a third would arrive in the afternoon and that the job would be complete around 5 or 6 pm. Towards the end of the day my wife began to become concerned as this estimated completion time did not appear reasonable. She asked the worker to call her supervisor to find out where the rest of the team was at 5pm. He refused to do so, as he claimed «I can’t call him, he’s my boss». The third member of the team arrived around 5:45 and spent his first 30 minutes here eating his dinner on our driveway. Long story short, the install «team» did not complete the job until 8:30pm and spent another 30 minutes cleaning up the front yard. 11 hours for 1,300 square ft of carpet is unacceptable. This is especially true when i read reviews of them doing jobs twice our size in 4 – 5 hours less time.
In addition to this serious inconvenience, we were not met with any consolation from the S&G Corporate team when the concern was expressed. In fact, we were advised that the team should have been closer to 4 people due to the size of our job… we were never given any explanation as to why there were only 2 individuals.
While the install and product look great we are left disappointed with the level of customer service that was received. I will not be using this Company again.

Amazing! I worked with Tina and she took my situation under consideration when making get suggestions. Explaining the pros and cons for every material as well as warranty and cost. Once narrowed down to the products we moved on to styles, colors and patterns. I decided on laminate and tile flooring for my home. The scheduling of measurements and installation has been extremely quick, easy as flexible. Everyone I have worked with has been wonderful. I’m very satisfied with my experience and will recommend to everyone.

Awesome place!!! I’m not going to say it was the best thing that has ever happened to me, but I am so glad I came! If you are looking for stylish home goods for a reasonable price come here! Yeah it might not be located in the middle of a super popular mall or something, but you should defiantly make time to ride over here because…
1. You won’t regret it
2. They have tons of things from couches to curtains
3. They have reasonable prices (unlike other stores)
4. They have awesome customer service that helps you find what you need!
Need I say more?