Alta Loma Optometric Center

I’ve been putting off going to the eye doctor for as long as I could… Why? Because I’m lazy.
I finally decided to go and was referred to by a friend to check the Alta Loma Optometric Center. What made me finally go? I had a stye, and it was escalating. It was time for my eye exam, and what made me go was a stye that was swelling to the size of a mini-​orange. I went in a little embarassed but was delighted by the friendliness of everyone in the center.
Coming from Clear View optometry prior to all of this, I was used to sub-​par service mainly focused on trying to sell you a pair of glasses. I’ve bought eye glasses that ended up very uncomfortable in the long run, but the management and crew here helped me get the CORRECT ones for my face and my eyes. I had a very wide face and bought glasses from another optometry only to find that they were too narrow. No Bueno. But the crew here helped me find some extremely comfortable Evasik’s which fit my face perfectly.
In the end, I got a prescription to lower the intensity of my stye, and they were able to get through my eye exam. This place comes highly recommended and I think I’ve found a consistent eye-​doctor for once in my life.

This has been by far the best experience I have had at an optometrists office. The entire staff was helpful and attentive. Dr. Morton is awesome. He explained everything to me and went above and beyond to help me understand my eye health and what steps to take next. The manager, Facundo, was also very helpful and knew exactly what pair of glasses were best for me. I have found my new optometric home! Thank you guys!!!

Dr. Morton explained everything so I could understand, was patient with my questions, and was a nice guy. The staff was friendly and knowledgeable on the glasses, which helped me make an educated decision on the pair I wanted quickly. I got my glasses in a timely manner, so overall customer service was great.

It makes me sad to see all negative reviews coming from such negative people. I have been coming to this office for many many years and I have never had a bad experience. The staff at alta loma optometric are all extremely helpful and more than willing to do anything possible to make sure my family and I are satisfied. It seems as though the people reviewing are people that are upset because things don’t go their way (rude stubborn people). I know first hand that the staff and Drs will do everything possible to come to an accord. Dr Kwan has been my doctor for many many years and I got the pleasure of meeting Dr morton and both are amazing Drs and do more than just prescribe glasses. They are extremely thorough with the exams and have answered any and all questions I have. The girl that helped me order mine and my girls glasses was so kind and I didn’t feel pressured to buy the most expensive pair of glasses. I was straight forward with what I wanted and she delivered and my ray bans look and feel wonderful! I am very happy with my glasses and overall experience!

I haven’t been to the optometrist for over two years. When I arrived for my recent appointment and they notified me that they were under new ownership I was a little nervous, however, my experience couldn’t have been better. The doctor and staff were very friendly and very helpful. Even while I briefly waited to be called back I was noticing all the staff members eagerly looking to assist guests that needed help, nobody was being ignored or left to wait. For my experience, Wilmer was the guy helping me and he was very helpful, courteous, understanding and informative. I am big on customer service and it was on point here. Best experience at a medical office in a very long time.

This is the perfect place to shop if you want a small overpriced selection of frames to choose from. Don’t bother asking for a different color or size options because they will try to convince you it’s not available. The average wait time for a pair of glasses is typically 7 to 10 workings days. Here, you’ll be lucky to get them in under 3 weeks. Dr Kwan is best thing the office has to going for it, since she’s been there for the last several years. Aside from that there’s very little if any real accountable leadership around there because the office manager the doesn’t know the first thing about customer service or leadership in general. Over promising and under delivering is the way things wrong around there.
But hey, if you absolutely must go there for anything ask for Albert or Wil they’re you best bet at getting anything done correctly the first time.

Love this place! Very little waiting time and the staff was great. I purchase both contacts and glasses for myself and glasses for my girls.

This use to be the best place in town. We’ve been coming to this establishment for many years however in the last several years the quality of customer service has plummeted. Professionalism and quality control seems to have vanished. Staff appear to be immature and inexperienced when dealing with clients who pay their salaries.
Approximately six weeks ago I brought in a pair of eye glasses for repair that were still under warranty. The receiptionist stated no problem we’ll call you in 7 – 10 when the new frames arrive. Great, soon after I was sent to N. Cal for business thinking that my new frames would be waiting for me once I returned back to Rancho. NOPE, when I went to pick them up the receptionist stated that they had not yet arrived and did not have an answer why they were delayed. I really made an effort to be courteous and patient with the young girl, however she seemed to be annoyed when I asked a couple of questions regarding my missing frames.
Unfortunately after this experience and other observations of their staffs’ conduct I’ll be taking my business and insurance to someone els.
I sincerely hope that the owner/​owners can make the necessary adjustments to bring their place of business back the high level of standards that they were once known for.

Dr. Kwan is the only good thing left at this place. I’ve been going here for years but since the change of ownership, I’m not sure I’ll go back. I paid over $ 250 for prescription sunglasses and the plastic frame is rippled… not to mention it took over a month to actually get them. And now I can’t get a refund cause my insurance has already been billed. So that was a waste. Awesome. Time to find a new optometrist.

My experience with Dr. Kwan was great! & the young woman who helped me find the right frame was very kind and so helpful.
However, when I called back to check if my glasses were ready, the receptionist (Angelica) was awful! My questions to her about my glasses seemed like such an inconvenience and mundane task for her to deal with. Not only that but she lacked professionalism in her tone of voice. She just sounds like an East LA chola. She was rude. I think she needs to be reminded that these patients are the reason she has a job.
If she had been the first person I had contact with in dealing with this office I probably would have gone elsewhere. They should really consider hiring someone who treats the patients with kindness, understanding and professionalism. This person is the face of your office over the phone and she’s not doing a very good job. I agree with another Unilocaler who said that someone needs to tell the dr to get a new receptionist/​front office staff.

I’ve been coming here for a few years now & I’ve always had a good experience. The best part is that they open on Saturdays. I have gotten both contact & eye glasses fittings. The prices are the same as any other local Rancho eye Dr. I guess it all depends on your insurance. I always end up having a co-​pay but that’s only because I get the designer frames with the transition lenses. All of the docters I have met have been really nice & I never feel rushed when i go in. When I first tried contacts they gave me a few samples to try & take home. I thought that was cool b/​c most offices dont do that.

In a word-​TERRIBLE. Was told that my glasses would take 7 – 10 days. On the 10^th day, called and was rudely told they were not ready and someone would call lab and let me know status. Never received the promised call back and so once I get the glasses will look for a new optometrist…

So the first time I called just to find out if I was eligible for new GLASSES. The guy on the phone said I didn’t have insurance. Well I obviously do. So after calling my insurance company and them telling me everything is fine I called back and spoke to someone else who said of course I have insurance, and I am eligible for GLASSES not CONTACTS. So I booked an appointment to get new GLASSES. My appointment was at 11:30, and I didn’t get called in until 12:30. The new Doctor asked why I came in, for new GLASSES… then he asked hoe my contacts were and I said okay so he recommended a new kind of contacts and gave me a pair to try out. Ok cool I guess. Finally time to pick out frames and the selection SUCKS, Half the frames in the displays are missing, Prices were SKY HIGH. (As was the tech helping me…) and so I went to leave and they hit me with a $ 55 fitting fee for contacts THAT I DIDNT EVEN WANT. Well I don’t have $ 55 that NOBODY TOLD ME ABOUT, so they pulled it out of my insurance allowance for new glasses I didn’t even get. Dr. Keller I hope your retirement is going well but the office is terrible and I will not be returning.

Took a week to get an appointment, but since it was close to my house I didn’t mind the wait. The staff was nice and I really liked both Doctors. I’m a cash patient and found that they contacts from their office would be $ 218, so I took the rx to Sams Club and got the same ones for $ 147. This may not make a difference to a patient with insurance. After I received my contacts, I found out they accidentally wrote me my old rx instead of the new one that I was just examined for. I knew Sams Club would not take them back, but this office made it right and gave me the correct contacts. Everyone makes mistakes every once in a while, so I didn’t mind that they fixed problem as soon as I talked to them. Very good customer service.

Wow. Although Dr. Kwan was friendly and knowledgeable, the rest of this experience was unpleasant.
The staff were unprofessional (to be nice) and were more interested in cracking each other up than in being either helpful or attentive.
There is clearly not a high priority placed on customer service as more than once during our visit, I could hear the obvious annoyance and loud sighs after the receptionist dealt with a phone call.
The office itself was a bit run down and disheveled. The selection of frames was decent, but not huge.
I will not be going back to this place and I feel bad because someone needs to tell the doctor to hire new staff.

Went back today to meet with manager. She refunded us our $ 45 and said that they would not be billing our insurance. The only reason she did this was because I filled a complaint with the Better Business Bureau. She gave us a check with a smile on her face, but she was obviously not happy. I still would not go back but I am glad that they chose to do the right thing.