Pep Boys Auto Parts & Service

I had a great experience at this Pep Boys location! Came in for a tire replacement and they got the job done, were super nice the entire time, and I got a great deal for the tires I purchased. I would come here again.

I’ve been coming here for 15 years, and they’ve never done me wrong. They are sometimes busy, but they always take appointments and are the most trustworthy in the industry.
Bobby and Jordan have helped me tremendously, and are sympathetic to my car plight each time I come in. I come in a lot for my car, my sisters, my dads, my grandmas. I’m kind of the «take the car in» person because I volunteer to be… and why not, when the Pep Boys make the experience so pleasant? Thank you for your years of great service Pep Boys!

Been almost 8 months and still nothing has been done! What a rotten low life of a place this is! They will rip you off! Do not ever go to this place and get your car looked at or fixed they will burn you big time

The service manager called and explained what the other service was and was very understanding. He invited me back and I told him that the trust is broken and he was completely understanding to that. He is willing to work to rebuild. I felt more at ease after the conversation, but it is sad that it had to happen to a regular. I understand mistakes happen and further coaching opportunities arise from situations like this, it is just hard when it comes to your car.

Always do a good job with the work, very nice and professional but time management needs serious work. I always make an appointment but they are ALWAYS running late, not just a few minutes late but hour or more late. When I complained my appointment was 40 minutes ago they pulled my car into the shop and there it sat. people don’t make appointments because they want to sit around all day. WORSE THEN DMV. Also nice they put blinds in the waiting room that don’t open so you can’t watch them work on your car…

The dealer wanted $ 500 for the same job that Pep Boys did for $ 220.00 so I’m always very happy with the service I get at Pep Boys.

This particular Pep Boys have been nothing but nice to me since I’ve been going. Got my car about 2 years ago and whenever I’ve had issues with it they’ve remembered me and given me exceptional service. One of the associates (feel awful I forgot to ask for his name) got me discounts without me asking and they’ve always have had my back. It’s quickly become one of my favorite places to go when I need help with my car.

Fast and affordable service. Our service guy Jordan was very knowledgeable and friendly. I would definitely recommend going to this place.

Hector was great! He was very pleasant and professional and the reason for my positive review. His management also deserves 5 stars.
Super knowledgable and helpful. Great selection of products, and good prices. Can’t ask for more for a neighborhood auto parts store.

Needed battery ground cables for my sons car. After going to the Upland Pep boys 3 times and a week later, I decided to try the Rancho Pep boys. (I lived in Upland for 20 years felt that’s the one I knew) I should have changed years ago! Today I walked in to the Rancho Pep boys and from the moment I walked in they were very helpful unlike the Upland store. Sam directed me on where to go after asking me questions about what I needed help with. David who was behind the back counter, acknowledged me as soon as I walked up. He helped me as soon as he could. We looked up parts together and he had lots of suggestions. I walked out learning more about the car my son has and bought the parts that I could have bought at the Upland store had they even tried to help me. Customer services is important to me and apparently to the store in Rancho! Thanks guys!

Do they give 0 stars??? Sold us brand new tires that kept going flat a couple months later. I ain’t a tech but I’m pretty sure they last longer than that. Their only solution was to put air in lmaooooo y’all got me f*ckd up. I coulda done that. Which I did… And it still did the same thing… 3 times… a week later. HAHAHAHAHHA lmfaoooo. So anyways we Went in for spark plugs. A few days later when my mom got it back a nasty ass noise started. My mom brings it back again and they couldn’t even tell what it was. I check it a few days later all by popping the hood and finding the rad hose chillen on the water pump pulley… The bracket was grinding on the water pump pulley. Good thing I wasn’t lazy enough to pop the damn hood and check there for the sound. Shit im lazy but not that lazy. It would have saved us this extra trip back to this bs. Now they got us waiting another 2.5 hours which the dude said would take an hour. And all this happened right before an important meeting we had to attend. And they couldn’t even properly put the engine cover back on after all that sh*t!!! Y’all got me all the way f*cked up. Super half assed. This deserves a half star for half ass service. Yall know who you are ahahahah don’t come to pep boys Unilocalers. And if u absolutely have to at least go to the one in upland ahahaha. Only come here for air fresheners and xxr rims if you like cheap sh*t but other than that don’t come here for any thing else lmfaoo. Actually don’t even come here at all. I need 4 hands so I can give this place a 4 thumbs down juherd. You guys probably think I’m trolling but shit is real.

Made an appointment to have my truck seen for tires and waited 45 mins without being seen. When I asked how much longer they explained they only had one guy working. Just frustrating when you have a 6 month old baby with you and try to do everything right and they cannot be accommodating.

Soooo Happy!!! they fixed the problem of my camry 2003, Ignacio installed the factory censor to my car and WALLLA! engine light gone!
i trust them so much did bring all my cars here and they always takes care all of them, also they have competitive price/​cost. HAPPY CLIENT!

I went here for an oil change a few months back because I had a coupon for $ 20. It was a week night, so I was sure to get an appointment, since I have limited time. I got there on time and dropped the car off and walked to dinner. I had dinner and walked back and they still hadn’t brought my car into the garage. It had been 45 min or so, so I didn’t worry. After an hour, I asked the guy at the desk, and he said they were bringing the car into the garage now. After another half hour, I asked again, and he said they were bringing it in now. It still took another 20 minutes for them to even get in the garage. I was there so long that they were closing, and I had to go pay on the register in the store because the one in the service department had been shut down. More than 2 hours for an oil change with an appointment is just ridiculous, plus all of the lying. Won’t be going back.

Got a check engine light on my Camry, Ignacio helped me and within minutes resolved the issue, I told him about the gas cap being loose the day before but light stayed on, he ran the code reader and confirmed it was that, he just reset it and off I go, no charge, very nice about it.

BE AWARE!!! Un professional team, they don’t stand what they say if you have appointment at 12pm that means it will be 1pm not earlier. The team very slow take thier time really small job like replacement of front shocks which is takes 15min. It took this guy’s 5 hours can you believe?!?
What really drive me crazy WHY ARE YOU LAYING in front of my face. One tech. Telling you we have the part, but other one telling you someone went to get it, which I follow the guy and saw him takes the parts from the shelf.
The waiting room feels like a jail-​waiting room. Very very poor. Come stop by and check this out yourself.
Even if they cheaper, it’s not worth it.

Bobby and Ignacio came through during my tire blowout emergency!
My tire gave way at 7 and another pep boys that was closer to my location failed to help. I kept searching Unilocal and saw that this Pep Boys did not close until 8. I called and Bobby told me to come on down to get my tire changed. I didn’t get my spare on until 7:40 and I was about 10 minutes away but they still took my car in and I got my tire changed quickly. Whenever I need to change my tires, I will come back to this Pep Boys! Thanks Bobby and Ignacio!!!

Driving down foothill I could hear an awful noise from under my car. It turned out that some of the fearing underneath had come loose and was dragging. I pulled in to Pep Boys and asked the service desk if they could help remove it.
The manager himself went out took a look at my car, went back inside grabbed a couple of wrenches and removed the damaged piece, put it in the trunk of my car for me. He would not except any money or even a tip. I would go out of my way to come back here again.
Thank You.

If you’re looking for an honest and affordable mechanic then look elsewhere. I called and asked for a price on an oil change and I was given a lower price than the dealer. I was also told that an appointment was not necessary because the oil change would be done in 30 minutes and I could wait for the service in their waiting room. It all sounded good so I brought my car in within 20 minutes of that phone call.
However, after they wrote up my paperwork, the price was significantly higher than what I was quoted over the phone. I was also told that I had to leave my car because there were 3 other customers ahead of me and it would be a couple hours before my car would even get worked on.
I told them that the dealer’s price on the oil change was less than what they now wanted to charge me so I began walking out, but the service manager agreed to match the dealer’s price and convinced me to stay and have Pepboys perform the oil change. I reluctantly agreed but I still had to leave my car there due to the extended wait.
About 7 hours later, I called to check the status of my oil change and they said that the mechanic was wrapping it up and that my car would be ready for me by the time I came in to pick it up. I showed up about an hour and a half later and to my surprise, my car still wasn’t ready.
The previous service manager who agreed to the price match had already gone home for the day so a different employee rang me up. For unknown reasons, this employee couldn’t find the original paperwork so he wanted to charge me the original (significantly higher) price. After explaining the price match to him, he took another 10 minutes to get the price match «approved» by another manager.
Part of Pepboys’ oil change service includes measuring tire treads, tire rotation, and brake inspection. My tire tread levels and brake pads/​drums/​rotors were not indicated on my invoice so I asked the employee about it and he claimed that he personally performed the brake inspection himself and that he recalled that my rear brakes needed replacing. He stated that he was surprised I didn’t get a phone call about that. I wasn’t surprised because I suspected that he was just BSing his way out of my question, so I just took what he said with a grain of salt.
I wish I had chalked my tires to ensure that they were rotated, as I’m very skeptical that it was even done. They also didn’t reset the maintenance required indicator after changing the oil… I wonder if my oil was even changed?
Needless to say, I’m never going back to this Pepboys for service again.

Danny is the best.
Honest, fast service .
They change my brakes in less than 30 min .
Thx Danny