Verizon Wireless

Worst customer service ever. Walked in and was greeted by the person by the door. I came in to ask what possibilities there could be regarding why the pictures sent between iPhone 6s Plus were blurry. The girl immediately said, «Haven’t heard of any recalls for iPhone 6s Plus you should go to Apple.» So much for tech support/​customer service. She automatically jumped to the conclusion that I wanted to exchange the phone. People really lack thinking outside the box these days. Not everyone is out to get a new phone all the time. I simply wanted suggestions not a new phone. This conversation took less than an minute. What an impression. Will never come here again.

The worst customer service at a Verizon wireless store, sales rep did not know product info or positives and negatives of most popular phones. Very rude and condescending, the store a manager was very rude and refused to help me

Patty was Great! She gave me my options and we got a deal completed.
My only complain would be the Wi-​Fi in the store wasn’t working and I had to complete the install at home.
Update to the review.
My wife decided that we needed to get the Tablet with the upgrade. A week had already passed but I went in to see if I could still get the deal.
Patty was working again and she was as Awesome as she was the first time!
She figured out the additional Tablet and I was done and happy within an hour.
This is the first time I am referring a sales representative from any where.
Keep up the good work!

If I could give them Zero I would do it.
This is a worst Verizon store and bad attitude employees. If you want to sign a new contract and get a new phone please never come to this store. I signed the contract with Verizon in this store twice. Every time I got an Apple phones with very serious problem I had to replaced it. I got three times to replace my phone in past three years. those apple phones just worked a few month then out of order. I had to came back several times to complain because nobody wants to help me even though my phone still in warranty period. Finally I got a used phone with a big noise that I can’t talk more than 10 mins to replace to me. If you want to get a new phone better avoid this store.

I am sooo happy with my new phone!!! Luna helped me get an iPhone 6 plus with 64gb! He explained everything to me and my sister and was VERY helpful!!! The BEST sales representative! I will definitely always come back to this store when I need something! Thank you LUNA!!!

Let me start this off by saying I have always been an advocate for Verizon. However up until this past weekend the service that i received from this stores location has me very disappointed with the company as a whole. I went into this location to have a problem on my mothers account fixed that was supposed to be handled over a year ago. After talking with customer support they assured us that all we had to do was go into the store to be credited back to our account the $ 440 that had been wrongfully charged to my moms account, The store manager Sam comes out and from the moment he began speaking to us he had the worst attitude. He said the most he could credit the account is $ 50 he put all the blame on my mother saying that she should have realized the cost each month was more expensive he took no responsibility for the mistake that his associate made. Mind you my mom was under the impression that it would be more expensive since i had used the edge up program and would have to pay monthly for my phone. But because of a mistake on verizons side we had to open an entirely new line in order to make the upgrade work and i was assured that the old line would be taken off. But here is the worst part he tells us that we’re only going around in circles and that in order to get our full refund that we need to hire a lawyer and sue Verizon. At this point i have become so shocked at his response we explain that this old line hasn’t been used in over a year and he can even see it in their systems. So now he tries to say that he can only do $ 200 thats it. We aren’t trying to barter here we want the full credit that we deserve so i ask for his district managers number and he gives it to me no problem. He then asks if we want the $ 200 credit or not. We say yes but will be calling his district manager to get out full refund back. He assures us that we will get an email confirmation about the $ 200 credit. After we leave we call customer service again and tell them about the situation. they apologize profusely for what Sam had said and seem to be just as shocked as we were that he said to Sue the company he works for. They also read us the notes that they put in the system after we left and to top it all off they put that we DECLINED the $ 200 credit to the account. Not only does he not protect the company he works for but he is also a liar! I don’t know how verizon goes about hiring their associates or even promoting them but they really need to take a look their system because to be treated like this by a STORE MANAGER is unheard of.

If I could leave zero or negative stars, I would.
We walked in this place a year ago. They suckered us into getting a tablet added for «only $ 10 a month.» We got it. It was never $ 10. It was $ 30. We went back several times to get the problem fixed but the managers on site would tell us that only the manager who was there on the day of the purchase (Brandon) could fix the issue.
We left our number but never received a call back.
We came by several additional times but Brandon was never there and apparently no one knows his schedule… Right…
The only thing the reps would say is that we could get the tablet for $ 10 if we gave up our unlimited plan. No, thank you.
The second to last time we went there, the reps told us Brandon was on vacation and told us to come back in two weeks. We did go back. Brandon was still not there and the rude sales person told us that we had missed the return deadline anyway so no one would be able to help.
Come again??? The only logical inference is that they purposefully did not help us during the return period just so we could not effectuate the return.
We fought for a year with Verizon at the national level and they finally agreed to shut down the tablet without charging us a termination fee. The reason they finally agreed to shut it down? They couldn’t get in touch with the store… They don’t even return corporate’s phone calls. That should tell you all you need to know about the customer service at this place.
Aaron (the sales rep) and Brandon (the manager) deceived us at the inception and failed to rectify the situation when we brought it up to their attention. That’s not what customer service is supposed to be like.
Stay far, far away from this store.

Worst Verizon store visit ever and that’s saying a lot after over 15 years+ with Verizon! Manager Sean started with a very fowl mood and refused to accomadate my simple request. I had already made several calls into customer support and was told I was all set in the system for what I needed to accomplish. I left the store once after receiving erroneous info from a different rep so I talked to another Verizon manager (at a different store where my father was waiting at) who told me to go back to this store again as I shouldn’t have had any problems.
I withheld my frustration over this ordeal at first and kindly asked Sean to call other store manager to clear it up but he refused to do so several times in a very condescening attitude that was completely unwarranted. After, I called him out on his behavior, he told me to leave his store which was quite humilating. I could have handled this differently as well but I was in no way derserving of Sean’s belittling attitude from the get go and this could have been entirely avoided had a little common sense been utitilized…
Other reviewers seem to agree on this location’s faults and it’s eerily slow with employees just standing around blaring music on the demo bluetooth stereos.
Avoid at all costs and head to Best Buy around the corner for all your Verizon phone needs. It will most likley save you time, $$, and self dignity!

I am one who generally hates going in and dealing with wireless service… especially in the evenings. I’ve visited this particular store in the past and haven’t had the greatest experience. That all changed last night! Came in with an ancient phone, ancient phone plan, and wanting to finally take advantage of my upgrade. Sohale was worth the 30 min wait! He did his best at explaining all the apple techy stuff that my poor little mom brain could barley understand! Lol After all the configuration with my upgrade and bundling, I got a way better deal than I had been paying for, for the past 3 years, a new phone, a new tablet, and a new verizon dude! Best customer service I’ve ever had!!! He and the rest of the team mane the 2 hours I was there… yes two hours… fly by! It was better than going to a bar! Haha! Thanks Sohale, Ryan and the rest of the team that night! You are all bad ass!

I had a perfect experience here today. Switched from ATT. Staff member Luna could not have been better: friendly, knowledgeable, and very helpful. He answered all my questions, and I was out the door with my new, activated iPhone 6 in less than 30 minutes! Unbelievable! I traded in my 5s for exactly what Gazelle would have given me, without the wait and trouble. AND, got a case of my choice as well as a screen protector for free! AND, with Verizon’s current promotions going, I saved even more. If I could give them more stars, I would. Thank you, Luna and Verizon!!!

I’d give it 0 stars if I could. Today Anthony was our salesman. He should be a car salesman. He said the new VZ Edge program changed 2 days ago and you now need to pay $ 200 to get your phone BUT you get a car charger, case, screen protector, and a Bose speaker. I said I didn’t need any of that and what happened to paying nothing upfront on the Edge program? He said that’s what’s changed. He proceeded to show me the numbers side by side on his worksheet. I wanted to see where it said the $ 200 was mandatory, but he couldn’t find it. He said it wasn’t on the «new» sheets. I asked if I could get the same deal online and he said you can’ t get the Edge plan online. Yeah right. I knew the $ 200 was a straight out lie, so I looked online on my phone and showed him I’d only have to pay the taxes of $ 51. He said that’s not right, you’ll see more added when you check out. So I kept going with the transaction on my phone in front of him listening to him get flustered because the $ 51 wasn’t changing. He said, «Oh, that’s weird.» I told him it’s obviously a better deal online even though I’m not getting a speaker, etc. (crap I don’t need but I’m really paying for!) Needless to say, I walked out, went home, called Verizon, and got the phone for $ 51 (the taxes fee). I should’ve known better than to go into this store. Everytime I’ve had a bad experience. Not to mention the gangster rap crap they were blaring throughout the store. The corporate office should fire the manager who hires these thieves.

Zade has awesome customer service and a great sense of humor with sarcastic customers as myself. Also my went over her data and since her mom was gonna get a phone he pro-​rated and cancelled the $ 150 charge for them.

If i could give no star, i would!
Called inthis morning to see if they galaxy note edge in stock bc i tried 3 times before and they didn’t have it. Anyhow, they said they have it. 1hr later, came to the store, asked for the phone, the customer representative Zade started explaining edge program which i declined. And off he goes to get the phone from the back.
Now he comes back out and says «we don’t have it.» WHAT??? I called 1 hr ago and now he says they haven’t had one for a while? At this point, i got upset, approached the manager, explained my frustration and she says «we don’t have it but let me check again.» And within 2 min, she pulls out the phone from the drawer and hands it to me saying «it must came in last night.» Yeah right!
I’ve used this store for years to purchase/​trade in all my phones. Well, not anymore! Bad customer service in all levels.

This location has very rude employees. Just drive to another Verizon location if you need help with your account. It’s not worth coming here. The one in terra vista by Ferrells ice cream is better. This one is only good cause you have an excuse to go to sees candy afterwards. There’s also a location in upland off campus and the 210 which I haven’t been to.
If your looking for new wireless service… I think Verizon has the best service as far as not having failed calls in Rancho… But they don’t have the best customer service or prices and some lame policies in regards to the account limitations.
They seem to hire more of the gangster type employees at the Victoria gardens location; not sure why they pick that style in this area, must be the type the hiring manager thinks can bring a sale or people in his circle of friends. I don’t say gangster type in regards to skin color; but in the way they talk and present themselves. It’s strange cause the area isn’t that style, you would think people would connect more with someone more professional like the clientele.
Please don’t go next door and get service from t– mobile if you live in Rancho.
Everyone I know with Tmobile literally has to walk outside the house to get service. Verizon is the best service provider in Rancho. Just try not to give your business to this location since there’s 2 other options with nicer staff.

Came in because I had questions about my bill. Walked in and wasn’t sure where to go because their store is set up like the apple store. I never was greeted upon arriving and walked up to two different employees who were on their personnel cell phones and asked for assistance. Both of their replies were «sorry but I’m with a customer.» I looked around and saw no one. Finally after 10 minutes of being in the store someone asked if I need help. Of course I was glad but to my dismay I was asked for my name and the wait will be 25 minutes. REALLY??? I don’t know of I’ll be coming back to this store.

I’ve had so many bad interactions I decided it was worth a post. First they changed my home phone number I’ve had for over 30 years by mistake and said they couldn’t change it back after they up sold me to a new service I didn’t know what I was buying into. It wasn’t until I called customer service almost a year later complaining about another problem I had with them that they changed my number back in a matter of a few days.
So for Christmas I went in to upgrade my iPad to something lighter and smaller. I’m told that I need to pay $ 10/​month plus there’s a service charge to set up a number. I could opt for a 2 year contract with them and save $ 100 instantly off the total value of the iPad. When I came home and added it up, it would cost me just under $ 1000 to have it for 2 years. If I bought it outright with no contract it would cost $ 730. The better deal would be to use my phone as a hotspot instead of their $ 10 data package (verizon customer service actually told me this). I called to ask why they didn’t discuss this option and if I could change it since my iPad was in transit from their warehouse and I spent over an hour and fifteen minutes on hold.
The problem with this location is that they are so nice to you and want to help you in order to SELL something but when it comes to follow up or fixing issues they could care less. Luckily for me, I was on the phone with verizon customer service before I called the Rancho store and THEY told me to call and what to do if I couldn’t get through (which I did). They also gave me a few tips that will hopefully help others out:
1. You can order EVERYTHING by phone or online, you don’t need to get up sold at a store and customer service doesn’t make any commission off you so they will be HONEST
2. If you bought something a store is shipping out to you and you decide you don’t want it– DON’T accept the package at your door. Once you accept any package they will charge you a restocking fee but if you don’t accept it, it will get returned and you’ll get credited back all your money. Verizon won’t hold anything against you for not accepting the purchase
3. If you have any questions, save yourself the trip and the possibility of an employee that doesn’t know what they are talking about– just call their customer service. I only waited 6 minutes the first time I called and 9 the second time.
This was my final straw in Rancho. I won’t be going there again and I screen shot my iPhone with their phone number and sent it to customer service. Even they were appalled that they kept me on hold that long and never took my call.

Just left the store… Yes I’m thinking of switching to Verizon, but No I will not do it at this store! I have never had good service at this Victoria Gardens store when I’ve gone in. Customer service is superior at all Sprint stores… They are friendly and they seem to know more! The phone service is better at Verizon, but the thought of dealing with these frat boys/​pretty boys, I’m not sure that I can handle! What to do???

I’d love to give this store a big triple ZERO!!! My wife and I went in the Victoria Gardens VZW and we were greeted after about 10 minutes by Melodie. While discussing a phone upgrade and our options, we decided on a phone. All good so far. While Melodie was looking a my account, she realized that (and told us) we would not be charged an upgrade fee, because my account is a business account. We made the purchase and after we go home and examined the email receipt, we noticed we were charged $ 30.00 for the upgrade.
I called the store and spoke with Melodie who lied about what she had told me about waiving the upgrade fee. As I was trying to explain to her, she insisted that I was wrong. In fact she kept talking over me which caused me to yell my case to her. She then abruptly to me to stop yelling. I then informed her to stop talking over me so I wouldn’t have to yell. So at this point I asked to speak with her manager, but I was told he was unavailable and she would have him call me. After about 10 minutes, I called back to ascertain the managers name and Melodie answered my call. She then informed me that she called the manager and he said he would waive the charge.
In the end I got what I wanted and what I was told. She could have avoided this whole problem if she had just realized that she made a mistake and would take it up with the manager. Instead, she spent the whole time telling me that I was wrong.
This, however is the third or fourth time where I have experienced very poor customer service from this store. In the past I have gone to the Upland and GLENDORA stores and had great experiences.
Rancho store you need to step up your game and don’t act like we (customers) owe you something.

DO NOT BUY FROM THIS STORE– YOU WILL REGRET IT!
Actually would give it zero…
This store sucks!!! Do not buy from them unless you are looking for problems. Lies, lies, lies — whatever it takes to make a sale.
We purchased an ipad mini 3 days ago —
We asked the sales clerk for the latest version (retina display) but we were actually sold the non-​retina version.
3 Days later — we realized that the speaker did not work so we went in to return it.
That is when we were informed that the version that we had was the non-​retina display.
We said that was fine — we will pay the extra $ 100 for the retina version. Keep in mind that they sold us a defective ipad.
They then informed us that we would also have to pay a $ 70 restocking fee in addition to the $ 100.
We fought it but they insisted that Apple demands the restocking fee — lies…
We then said that we would just return the defective ipad — they again insisted on a $ 70 restocking fee — even on a defective ipad.
The only option was to replace it for the same version — which is not what we wanted to begin with. Oh… They did not have any in stock so we would have to go to another store or come back tomorrow.
They also made numerous false claims about competitive prices, terms etc at Best Buy.
They are nothing more than modern day thieves and I expect to see a class action lawsuit against them for their misleading business practices. I will be first to sign up…
The Victoria Gardens store is the worst that I have ever seen.
One last thing — the same item was $ 60 cheaper at Best Buy — go figure!!!
Lets get the class action suit started now!!!
#verizonsucks #verizonclassaction

This is an update from my previous 1-​star review. The team there seems to have changed. I see staff from the Fontana store (that I really like). The manager that always seems to handle my business (Andrew — buff guy, shaved head) was really nice and handled my most recent transaction (mid-​January 2014) and asked me about my 1-​star rating. I mentioned to him my horrible experience with previous management. He explained that they value my service and look forward to keeping it. They have always been helpful with my un-​decideness on service and handsets.
This store gets a lot of traffic. Bring your patience and just enjoy playing with the phones…
Thanks.