CVS Pharmacy

I would give this cvs location a higher rating but the customer service is pretty poor. A lot of the staff act like they really don’t want to be there. However the pharmacy side seems to be a lot more outgoing and helpful.

This is review on the Randolph CVS Pharmacy, but I rarely purchase anything else from CVS because their prices are consistently the highest and their deals aren’t deals.
This CVS pharmacy should be avoided at all costs. They provide a pharmacy service which is focused on boosting their numbers of scripts filled instead of you as a customer or a patient.
I’ve been a customer since moving back in the area. The customer care is lacking. When I called to have a prescription automatically refilled, they didn’t have it ready. Hadn’t called me and when I went to pick it up, I waited in the pick up line and then was asked me to wait in the drop off line. They ended up calling my doctor asking for a longer supply, without actually calling me, to notify me or get my permission. What’s worse is the staff is rude. And when I wrote to corporate, they sent me back a form letter.
When you fill prescriptions there, they’ll call you to refill prescriptions — without your consent. In my case, I was receiving calls to my mobile daily or twice daily with no voicemails left. When I finally answered, it was CVS Randolph telling me that my prescription was up for refill and whether I wanted to refill it. No. And I asked to not receive these types of phone calls. A couple of months later, I dropped off another prescription. They didn’t ask me if I wanted a reminder call, or tell me that they would call me to remind me to refill this prescription. About a month later, the same thing happened — another unsolicited phone call.
If you have a medical question, or a question about the medication, good luck speaking to the pharmacist. First the technician will try to give you his/​her own answer by reading the warning literature attached to the medication. Thanks, but the medication isn’t for illiteracy. Then the pharmacist, who seem out of their mind busy, will walk over and do the same thing.
The conclusion I came to, with both having some bad pharmacy experiences and the unsolicited calls, is this pharmacye (if not CVS as a company) are looking to drive numbers without any concern for their customer’s interest or rights. If you are an automaton, or enjoy being treated like our livestock, you will love this CVS Pharmacy, but since you are reading this, you will probably want a pharmacy that thinks of you more than it a number and someone to follow procedures. Save the frustration and go elsewhere.

Seems disorganized here which makes me nervous for a pharmacy. Tech at drive through appears inexperienced and unsure how to answer simple questions. Stoughton cvs faxed over a prescription needed to do it twice. They finally get it after asking me to wait for 20 minutes to tell me it will be at least another ½ hour to process it. It’s a mask wrapped in plastic for an inhaler. Call me crazy but this doesn’t seem like a major prescription purchase. Next time will go to Walgreens.

This is a review of the Pharmacy staff and not the store itself. After living in Randolph my whole life, and being a customer of CVS, I decided tonite to leave this terrible pharmacy. Over the past year or so, the people behind the pharmacy are so incredibly rude, and not helpful whatsoever. Tonite it came to a head. I came in to pick a prescription for my 3 year old. Everyone I dealt with (with the exception of Brian, who kindly apologized to me) was RUDE RUDE RUDE. Ive had enough.

Folks are very friendly here. Walked into store. Staff person came to help and asked if needed. She even looked around for me. One of the better CVS Ive been to.

It’s in my hometown.
It’s not the best but it is not the worst either.
They have mostly everything that you would find in a drugstore.
The pharmacist are pretty knowledgeable.
The employees are helpful.
The store is clean!

By far the worst pharmacy i have ever been to and if it weren’t for my insurance i sure as hell would never go back. I recently got new insurance coverage, so today the one of the techs called me to bring my new insurance card, So i did, not knowing i had a separate card that i have to use there, so I went home got it from my husband and went back after dinner. Went back to the window where i had to give my new info, before gong to the pick up window. Then she told me that it would be about 15minutes to wait. «How is it 15min to wait when the prescription was called in at 10am by my doctor?» This is bull. So I went and waited. Almost 40 Minutes later… not 15 they finally called my name. The girl working the drop off counter, who updated my insurance info was so rude.
The only thing i am thankful with this store is, I am moving to a new town and will not have to deal with this store.
The only reason they even get 1star is because it is the least this site allows.
Save your time and energy. Shop Elsewhere!

After being at this pharmacy for over 20 years, I have finally removed all of my husbands and my own perscriptions from this pharmacy! After years of major screw ups from this pharmacy, I have no idea how this place even continues to stay in business. After this weeks final blow with the pharmacy’s manager, it was my final straw. I’ve had techs and even pharmacists announce what medications you are on for everyone in the waiting area to hear. They’ve also announced what sort of insurance I was on. which I’m sure is against the law. Isn’t that what a «consult» windown is for? Hmmm? I’ve also had them actually announce my diagnosis while I’ve been there. It’s been a blessing to actually leave this CVS. If I were you… I’d go to the CVS in Holbrook. and don’t waste a minute here at this one. They could care less about you here.

Open 24 7… LOve it!