Frontier Communications

I used to think that Frontier was a great provider, my thoughts are quite the opposite anymore though. In the last year, I’ve had to call in monthly either for outages or billing issues. Last month, I finally thought I got my credit owed to me from January when I had to go nearly two months without service. After waiting, they finally got it repaired, but wouldn’t credit me. They kept saying they applied credits every month and yet nothing showed on my statements. This month I get my bill and it’s more than double my usual bill. They told me I had to pay $ 100 early termination, when I still have service and I have NEVER been in a contract with them. Each call I’ve made keeps me on the phone for an hour or more while they «Review» my account. Today, the person I spoke with would only keep reiterating what my bill said, as if I can’t read what is clearly in front of me. She also tried telling me that I short paid my bill by $ 55 last month, when that was supposed to be my credit. Now I’m being charged for 3 internet services and an early termination! The service recently hasn’t been terrible, but in a 900 square foot home, my wifi doesn’t even reach throughout the home. In January they found that my line was broken and moved my modem from the living room (center of the house) to my bedroom in the furthest corner from everything (so they didn’t have to run lines under the house again). After a year or more of poor service and even poorer customer service, I’m fed up. I wouldn’t recommend that anyone get Frontier, they are a terrible provider!

The worst customer satisfaction experience I have ever had. The company doesn’t value customer satisfaction and hires staff that must be trained to just collect bill and sell services.
This is our only choice in our rural service area for non satellite internet service. But I will be switching to a different carrier soon. The installation process took a few weeks the first time but was temporary due to weather turning cold. The billing was sent to the wrong address even after multiple calls to correct it. We had issues with internet not being available on more than one occasion over a month time frame and when permanent service was installed we were without internet for 2 weeks time. I have been working on the billing issues for 6 months and I’m not certain they are still resolved. THey will not put anything in writing or email. In my mind a very unreliable and a company that doesn’t have fair business ethics.

It took over a month to get an appointment to have service turned on, (just horrible) You pay for service in advance, which is not a problem for me but when I terminated my service and they owed me money, for the time Internet was not in use, they had the audacity to send me a bill for $ 10 stating they were charging me a (broadband processing fee)(A totally bogus charge) they were willing to waive the fee for me, how nice of them, a rebuttal to The fact that they owe me money.

I will not endorse Frontier communications for any services.
I contacted them for Internet services (as I was a comcast customer) in 9rder to save on my Internet bill. I was receiving 75 mbps w comcast and Frontier offered 6mbps.
Now for most unsavvy shoppers, you would think this would be a no brainer. However I wanted to save on my Internet bill without having to compromise too much of my service. The representative that I spoke with assured me that 6 Mbps was a lot faster than my current service with Comcast because he said it was not on a shared network. I was very hesitant during our phone conversation however he was very condescending and made me feel like I was uneducated on the topic. Which I didn’t know much about however I second-​guessed myself and believe that this speed could in fact be faster.
The installation portion was fine I have no problems with that getting my account information was a hassle I had spent about 2 hours being transferred between Frontier and Verizon in order to get my account information. I immediately cancelled Services the next day as I had noted that the speeds were in fact significantly slower.
When I cancelled my services the female representative told me that I will not be charged for any of service since I’ve only had it for a day. I just received a bill today for $ 113.57. The bill includes charges for amounts that were not disclosed when I went to order service. I was told it was going to cost $ 34.99 month plus a first time fee. I was not told the bill was going to be $ 50. After speaking with a representative today I told him that Frontier should not allow employees to falsify claims on their behalf when people work really hard for their money. Will be reporting this company to the better business bureau.
I will not recommend Frontier to anyone nor will I ever do business with them again!

Terrible. They were supposed to hook up my internet today. They gave me a time frame from 8 – 5 which i thought was a little unacceptable, but i accepted. I asked my boss if i could work from home today so i could manage this time frame. They never called or showed up. Calling Verizon after i write this. Good luck if you have no other options.

WORST COMPANY I HAVE EVER EVER EVER DEALT WITH!!!
First let me start by saying that this is the only internet provider we could have received because in Gerrardstown that is all that is offered.
Second, we had to wait 18 days to get it installed or so called could have received an install at our house. The day came and the time went; never received a call or any information as to where the installer was. When I called, they said that the day was changed for it being installed to another 13 days out. Did we receive a call to let us know that? NO! Being on the phone for 2 hours and 13 minutes finally figuring out we couldn’t even get the package we wanted and that they changed the date of install because the package we wanted needed to have the system upgraded in our area!
Why offer that package in our area if you can’t deliver the service? FALSE ADVERTISEMENT!!! Horrible company!
WILL GO WITHOUT INTERNET THAN GO WITH ANY SERVICE OFFERED FROM FRONTIER!!!
I don’t believe I need to say this but PLEASE STAY AWAY FROM THIS COMPANY!

By far the worst Internet company i ever experienced. i live in west Virginia and the area i live in forces me to purchase this service because no other company offers internet service here. I prefer to pay extra money than to have this service. If looking for a house make u can purchase something other than frontier

10 days without internet. I have spent hours in frustration trying to get help, and everytime they send a technician, the problem does not get resolved. Today the technician was able to fix the problem, but the fix only lasted for six hours. Now I have to wait another three days for yet another technician who will probably not fix the problem. Frontier’s service is unacceptable. Time to find another internet provider.

My sympathies are with customers who have no other choice than this company. And my sincerest condolences to the poor people who have to work for them. The two gentlemen that came to our house really cared about helping their customers, I just wish the company felt the same!
I’ve lived in and visited third world countries that have far superior internet compared to this. Someone in management needs to be kicked to the curb ASAP.

Frontier is batting a thousand at being horrible in every way.
First, they will try to talk you into a two year contract, bundling Dish Network (which is awful compared to DirecTV), phone service and internet together in order to get a price that is anywhere near decent. If you get the bundle, you are just getting screwed, as all three services are horrible.
TV service I won’t focus on, because other than making the bad decision to partner with Dish network, there isn’t much else that Frontier has to do with that end of it.
Home phone service, besides being overpriced, is becoming increasingly unnecessary. Between services like Vonage and Magic jack; almost everyone having cell phones; and cell companies like AT&T offering a cellular home service now, there is almost no reason to have a home phone at all. Frontier disagrees though, and refuses to sell internet without having the unneccessary home phone package as well. With them and Comcast being the only high speed providers in the area, this is jsut their way of screwing the consumer out of as much money as possible.
The only reason I kept Frontier as long as I did was because I had internet through them, and for quite a while, Comcast internet was not available at my house, so I had no choice. Frontier’s internet was slow; their equipment was garbage; and their tech support was run by lazy idiots.
I paid for their «High speed’ package… and was getting 1meg downloads… maybe 1.3 on a really good day. Yet at work, only two blocks away, we were getting speeds over 3 megs with the same package. Multiple calls to Frontier resulted in one things: me realizing that none of the idiots that worked there had any idea why my speeds were not what they should be, nor did they give a crap about fixing the issues. Sadly, this is common.
The modem they give you is utter trash. I would have to turn it off and back on — sometimes several times a day — to keep it working properly, or else my speeds would decrease or I just would not be able to connect at all. Calling customer service always resulted in the same thing: being told to turn it off and on, followed by being told that ‘well, its working right now so its fixed», even though the same problem would happen a few hours later.
Finally, Comcast became available in my area. I got DirecTV for TV service and I dumped Frontier entirely and got rid of the home phone. Unlike Frontier, Comcast is not trying to screw the consumer by forcing a bundle down your throat. You can get internet by itself, and still get a very good deal on it. I have had Comcast for almost two years now. I have never had to call tech support, I have never had to power cycle the modem to make the internet work, and I am getting speeds of 14+ megs for downloads — almost TEN TIMES as fast as Frontier.
If you live in this area or are moving here, DO NOT get involved with frontier. Go with comcast