Can I give this Burger King zero stars? Dirty, old… and reminds me again why I should never stop at fast food places! The tray they served my food on had some kind of black grime on the bottom(likely from the Jiffy Lube guys who visit this place from next door). As a result, my hands got crap all over them before I even began to eat. I went to go wash my hands in the bathroom and almost got sick by the stench inside. Dripping faucets, missing tiles and a «surprise» left by someone in one of the toilets. Food was thrown together with an end slice of a white tomato. Stay far away from this place unless you want to catch something…
Brad W.
Place rating: 1 Wilmington, MA
Sadly, after coming here 3 – 4 times per week for the last 3 years or so, I will not be back. Alex, Dennis and Lynn are the only competent employees at this location. Today in the 5 minutes that I was there, I saw 3 mistakes in front of me, and then they screwed up my order. The manager a female that is confused in so many ways, blamed it on the training employee. WELLHELPHIM! instead of carelessly wandering back into the back. Philip, with the tatoos and earrings, should not be dealing with the public. He quickly learned how to give attitude, and not say thank you. There is only 1 good review on here. DOYOUGUYSREADTHIS? DOYOUCARE? This is the second BK that I have bid farewell to… the other in Wilmington as they could not make my Whoppers with extra onions as I asked. I guess I’ll have to travel to Stoneham(the Wilmington location is ½ mile from my work location) to get my lunch. I’m thinking in general though, it is worth the effort? I’ve given BK enough chances to get it right, and they keep blowing it. Should I just go to Wendys? SubWay? Who else wants my 40 bucks a week?
Bel L.
Place rating: 1 Reading, MA
I’m only giving this review one star because you can’t give it zero. The place closes an hour to half an hour early most nights. I live right by here and have lived in town my whole life. Its only been in the past year or so that service has gotten so bad. Its generally the manager with the straight brown hair and the forehead acne that had them close early. This is extremely annoying because it’s the latest thing open nearby and half the time it’s not what I want anyway but I don’t have anywhere else to go but oh hey, then they’re closed.
Rob M.
Place rating: 1 Wakefield, MA
Service has gone way downhill at this location. Is it even a Burger King anymore? Seriously, the last time I ordered here I got chicken nuggets that were baked, not fried. I’ve worked in kitchens most of my life, I know the difference. But the real strange thing was I ordered a side of buffalo sauce and they gave me some strange sauce in little solo cups. Very strange experience.
Alex S.
Place rating: 4 Maynard, MA
Today I came to this Burger King location and I was actually satisfied with the service. The woman saw me, acknowledged me, and said she’ll be right with me. She was with me seconds after she had said that! When I got my whopper, it was nice and hot and fresh, the fries were freshly hot too! The food got to my seconds after ordering! The restaurant itself was pretty clean and seemed to be very spacious! The only complaint I have is the free style soda machine was out of a bunch of flavors.
Susan I.
Place rating: 1 Essex, MA
Never again will I eat at this location. The final straw was when they got a simple order wrong two days in a row(today and yesterday). Food missing, fries are always cold or too salty. One of the employees is always grouchy. I prefer BK over McDonald’s but from now on when I get a fast food craving, I’ll go to the McDonald’s across the street.
Cody S.
Place rating: 1 Peabody, MA
This Burger King is really creepy and sketchy. It is always empty and is outdated and gross. Not a place you would want to eat food from. Went in today to try there new coffee well I must have blended in with the air because no one waited on me for 3 minutes and there were 5 people working there, them when he finally came over he said it will be a minute. The coffee was cold, weak and gross! Just avoid this place. you can’t be that hungry.
Mike K.
Place rating: 1 Reading, MA
Wow, based on the other reviews here, I am frankly surprised this Burger King franchise is still in business. I went in here on a Saturday for lunch recently as it’s been years since I had a Whopper w/cheese. It was time to satisfy the craving. What ensued was the complete antithesis of a fast food experience. It was not fast, and the food was cold. The cashier could not open the register drawer as she had bent the key. As the lineup grew behind me, she stood there looking stunned all the while complaining about the bent key. I counted two managers lurking around, but they chose to do nothing. Finally, one of them found another key and opened another till with a workable drawer. So, I had been standing there for going on 5 minutes, and after all that not an apology, nor any acknowledgement for the slow service. The only reason I am staying at that point is the fact that I have earned this Whopper w/cheese more than ever before. When the food came out, the fries were ice cold. I took them back up, was greeted with a sneer, and some warm fries… thankfully. It should also be noted that this Burger King is not very clean. I had to give my table a wipe down before I felt comfortable sitting down to eat. The store was not busy, and even if it had been there is no excuse for a filthy lobby. In closing, I will never eat at this Burger King again, and it will be a very long time before I even attempt another location.
Maria T.
Place rating: 1 Wakefield, MA
If I could give it no stars I absolutely would!!! This location never opens on time. Today I waited 5 min for drive thru at 6:15 — 6:20. No response. Parked and went inside. Waited 5 minutes before anyone acknowledged my presence, and she acted like I was a nuisance. Ordered a sausage biscuit breakfast sandwich — they were out of biscuits. I then ordered a sausage croisss’wich combo. Now it’s ½ hour after opening & she tells me no hashbrowns because the oil wasn’t hot. She basically said«I’m not going to give you hashbrowns, only sandwish, because the oil wasn’t ready. She didn’t offer to credit me or bother to apologize — just give excuses for why it wasn’t ready(all not her fault of course). I took what remained of my order & left. Guess, what — I got the wrong sandwich — got a bacon instead of sausage. I try to avoid this location at all costs, but sometimes I don’t have an option. going forward I won’t even try it anymore — no longer an option for me. I hope management wakes up — it’s ridiculous!!! I agree with everything else the other reviewers have said — there have been no improvements to this location!!!
Kim C.
Place rating: 1 Stoneham, MA
Restaurant was in disarray. Crew was disorganized. Order was incorrect. It’s easy to see why BK has slipped to 3rd Place in the fast food wars! And another thing, how ’bout a little ingenuity? Badly copying every new idea that McDonalds come up with does not make you stand out! Time for sea change in the Executive pool!
Alex B.
Place rating: 1 Manchester, NH
Ok so first off I would say only come here if you have time. For them to call this a fast food restaurant is awful. It took me over 10 minutes in the drive through to get a simple chicken tenders meal. Also the people there seem to have not the best attitude and want to just get out of there. They are also forget full, how hard is it to but 3 straws in a bag. I have been to many other Burger Kings and this just might be the worst.
Dee a.
Place rating: 2 North Reading, MA
If you’re into someone sneezing into their hand and then handling your food; this is the place for you! All the tables were dirty. There were no napkins, it looked like a tornado went through the place. And, there was only one other couple in the entire restaurant. Oh yeah, and they don’t pay attention to you when you ask questions. EDIT: Why did I try to eat here again. my veggie burger tasted like rotten fish. And the same bad service from the same person.
