McDonald’s

Had a truly terrible experience at your establishment (413 Main Street Reading MA) last night (October 22 2015 at 5PM). Crew was incredibly unprofessional. Yelling, screaming and swearing at one another (especially the large woman in the purple shirt who I assume is the manager) It was intimidating and horrible as the woman even yelled out the «F-​word» right in front of us and I had two children with me that are ages 3 and 6. In addition, the crew was super rude right tin front of the customers. Chatting about inappropriate things among themselves, talking on the phone, eating in the front end register area, etc… All the while the restaurant and restrooms are filthy dirty and customers are literally being ignored. This is not the first bad experience I had here. Last time, it was the same scenario with the total lack of professionalism AND a young employee had gone outside to smoke a cigarette right in front of ht front door of the restaurant resting alongside the fence to the kid’s playground where my children were playing! I know it’s McDonald’s and not meant to be fine-​dining in a 5 start restaurant or anything like that… but this level of disgusting behavior can not be tolerated. Whomever owns this franchise needs to get it under control. Fire the entire crew and start over!

Rudest staff members.
Food came out cold. Cold burger?!
Oh, and the order is always wrong!
The employees could care less about customer service and showed no respect to anyone.
On many occasions that I have been to this location — the manager and one particular employee were lazy and roud. Worst McDonalds in the surrounding area.

This is probably the worst McDonalds in America. They constantly get your order wrong in the drive thru, will give you still frozen fries and God forbid you ask for extra dipping sauce! Yes I know you are going to charge me 25 cents for an extra sweet and sour sauce that’s why I am ordering it at the speaker not at the window, you don’t have to treat me like a criminal. I lived 2 minutes from this location and would drive to another town just to avoid the terrible service here. Do yourself a favor and go to the North Reading or Wakefield location!

If i could give zero starts I would! Went to the drive through and they got my order wrong three times. I was in a great mood, and had the time to wait. When I informed them for the third time that it was a iced coffee, and not a hot coffee I was verbally attacked by the woman at the window. I asked to speak to a manager and was told that she was the manager. I asked for her name and she refused to give me it. Then she reached out the window and flagged down someone from the car behind me. At this point a man got out of his car at the window behind me, who had a Wendy’s cup and uniform on and approach me. He verbally attacked me as well, and I debated on just leaving. All I wanted was my hash brown and coffee. I had no idea why they were turning this into such a big deal, especially when I was being nothing but kind. The woman behind the window was trying to start a fight with me, when I was nothing but kind and compassionate. Being a 20 year old girl, the way she was acting was becoming increasingly frightening. I asked him for his name and he began using vulgarity. I just wanted to know who this man was that was at my car window. I began recording the interaction and he tried to physically reach in my car and grab my phone from me. At this point I feared for not only my safety, but for those around me. I drove off, and went across the street to the Walmart parking lot to call corporate. I was seriously contemplating on calling the police, especially since I have the interaction on camera. The experience I had at this particular McDs was not only frightening, but absolutely unexceptable. I should not have to fear for my safety, especially over a hash brown and an iced coffee. I should be able to ask who I am speaking to, and they should have to say who they are. Lets just say I paid for my food, and received nothing in return but disgust. I will never come here again, and I will make sure those who I interact with are informed of this horrible establishment.

Ordered two sweet-​chili wraps and a grilled chicken sandwich to take home. The chicken was dangerously raw (see pictures) and we were given an over cooked quarter instead of the chicken sandwich. The manager (who was the kid that took the order) was very rude. Will never go there again!

The place are always kept clean. The staff are really nice. One of the employers noticed I was carrying my baby with carseat and a toddler on my side. He brought our food over to the destined table which I totally appreciate it. The french fries are so good! I love their Green Mountain hot coffee and it’s a dollar for any size! I would go there after peak hours when it is a bit more quieter.