Pep Boys

Dropped my car of at 8:45 in the morning for an inspection scheduled at 9:00. It’s almost 3:00 and I called and they said «we’re looking at it now. It should be done by the end of the day» it should NOT take 6 hours. I scheduled early so I can have my car back. I would’ve taken it somewhere else if I knew they were going to take this long. Unacceptable. They will never see my service again.

Mike Castro saved me. No one, local or even the dealer, had the rear shackle for my 99 GMC Denali. After a google search he was able to find ATS Springs in Souderton, PA 18 964, (215−799−0900). Had to drive an hour to pick up but if you could have seen the shackle before you knew it needed to be changed. Good job!

Horrible! Horrible! Horrible! 3 hours for an inspection! Im never taking my business here again.
Show up for a 6pm ‘appointment’ for emissions and inspection on my wife’s car, only to be told its going to be an hour wait. After i ask ‘What’s the point of an appointment?’, im told they have to finish working on the car they have before starting another one… obviously not enough employees. Shortly after i tell them im leaving, im told another worker just came in, so they can take my car in now. Perfect timing…
After waiting for close to 2 hours, the car still isnt finished. (i forget that you can look inside the bays, and i can see the car still up on lifts. i forgot, but wish i had looked to see when the car was brought in and put up on the lifts, as im sure it wasnt right away, probably closer to an hour) at this point, i dont want to say anything, as i dont want them to «find» anything wrong with the car that’s going to cost more and take longer. I watch as it takes the worker 15−20min just to take off the old stickers and replace with new ones, taking his time walking back and forth across the shop several times, making sure to stop and chit-​chat with several of his co-​workers.
The car finally gets pulled around front, and i wait to be called. I finally, after another 15+ minutes, im told they were trying to call the number they had listed, but it was disconnected. (its my wife’s phone, it’s not disconnected, and she later told me no one tried to call her). I ask the manager if it usually takes that long, he says usually about 1−1-½ hrs, and i tell him ive been waiting for 3hrs, and how ridiculous that is. He never once apologizes, only says they had a new guy doing the work, which i find hard to believe with how much talking and joking around he was doing.
I had to take my car in for an inspection as well, but they wont be seeing either of our cars for anything after that experience. I wish i could rate them 0 stars.

i have been going here for several years now. it can be quite busy on a Saturday morning so it may seem like the wait is long but then again ive gone on a friday nite and got in and out. My point is whether busy or not, the service is always A+. I would definately reccommend Pep Boys in Reading.

Though they are a chain store, I have always gotten a small garage feel from the guys that work there. For example, I once needed to replace an oxygen sensor and they let me know what I needed (since they didn’t have it in stock), called a parts store for them to pull it, and then said that I could get it and it would save me the mark-​up on it.