Bickley’s Heating & Air Conditioning

To the son of Bickley’s Heating & Air:
Y O U C A N N’T T A K E A D V A N T A G E OF E V E R Y O N E ! ! ! ! ! !
One star is too many! Run! Went through the ringer with these money hungry, incompetent, rude, cheats.
They were hired to put in a new unit and do you think they might stand behind their work? They won’t and don’t. Once the money runs out, there gone!
The son, whatever his name is, should be fired!
We had to insist, that the owner’s son (what ever his name is) hook his gauges to the NEW unit to check the freon levels. The gauges clearly showed the freon was low (hence the reason for the service call) and he refused to acknowledge this and walked off.
If anything, they also purposely did a substandard job reattaching the old insulted flexible duct to the unit in the attack. See, this ensures that they can offer you a NEW DUCTING SYSTEM EVEN WHEN YOU DON“T NEED ONE. He kept saying «You need a new ducting system».
A lot of heating and air companies like to cash $$ in on your lack of knowledge.
Fortunately, we are able to crawl up in the attack ourselves and fix all the leaks.
I feel sorry for all the unsuspecting people, especially the elderly that do business with them. Beware.

I wish I could give this company no stars. we were assigned to them thru pge to get our heater fixed. the first day Gretchen called and set up an appointment for the following week with a three hour time period. I made sure I was home and after no one showed up I called and talked to Gretchen again who told me to just wait because her worker would be here soon… the worker never showed up!!! I wasted a whole day waiting for nothing so Gretchen had to put me back on the schedule for almost a month later. the second day the worker was 30 min later then his three hour window, I guess atleast he showed up. he told me that he needed to replace our heater because he couldn’t fix it, so once again I had to get back on their schedule. not so bad this time only a week out. well today they were supposed to be here at 10am to replace our heater and the worker never showed up once again I never received a phone call or anything when I finally did call Gretchen to find out if he was comeing she told be it wouldn’t be until closer to 12… I guess no one thought to call the customer and let me know. when I told Gretchen I had to drive my step kids to their mothers house at 12 and would not be home and that I am very frustrated about this being my third day waiting for her worker to decide to show up when ever he wanted she told me that because pge was paying for it and not me I should just be grateful and not complain… WOW great way to give friendly customer service regardless of who is paying for it someone is. not only that it looks really bad for a company to have that kind of attitude. basicly since the money wasn’t comeing out of my pocket they have no need to act like a professional company. now I am in the process of getting a new company to fix my heater.