Lee’s Honda-Kawasaki Polaris

Tire balancing — Before I had my own tire changer, I would take my wheels to Lee’s, buy a tire from them, and have them mount and balance it. The last time I needed a front, I was somewhat shocked to see they had to add 8 wheel weights to balance it. Normally it’s 1 or 2. The tires I use do not have a light-​spot marker that is visible when the tire is mounted. It’s just under the rim. This is something any tire tech should know to look for.
Anyway, that tire wore out and it was time to replace it. When I dismounted the tire from the rim, what did I find? The light-​spot marker was about 150 degrees away from the valve stem and also exactly where the tech had to mount 8 wheel weights.
Bottom line — the tech didn’t know what the hell he was doing. If he had lined up the light-​spot marker with the valve stem, there’s a good chance he only needed to use 1 – 2 weights. This is basic tire changing/​balancing stuff.
I just mounted my new tire and lined up the light-​spot marker with the valve stem and I only needed 2 weights to balance it perfectly. I’m happy I now have my own tire changer and balancer so I don’t have to rely on others.

Parts Department: dealt with Jason several times. He’s intelligent, articulate and agreeable. Jason is the only parts person there but he handles it and is always respectful. If you can’t get along with Jason, the problem is you.

I had a good experience with Jason in the sales department. I had an equally horrible experience in the parts department and the guy may have also been named Jason. Not sure. The guy behind the counter would not remove his eyes from the computer screen when speaking to me. He was very curt and clearly bothered with my very limited questions.

Horrible, slow, they lie to you and they have some of the worst technicians around. Save yourself money and go somewhere else. Cause inevitably you will end up repaying for the same thing done time and time again. Oh and their «store», you can buy any of those items or safety gear for 20%-30% less anywhere else. Rip offfffffffffff

Lee’s is the only Honda dealer in town the town of Redding so that gives them a huge pool of dependent customers in Shasta County and the surrounding rural areas. I used to live near Redding and if you do too, visiting Lee’s for Honda service is well. sort of unavoidable unless you want to take your Honda well into the next county for service… Red Bluff? In fact if things have not changed in the last 4 years or so, the next closest Honda dealership is near Yuba City, almost 100 mikes away.
I dont want to over state how lacking their service or attitude (service dept only) but suffice it to say that I brought them the front wheel from my CB750 to have a tire mounted, which they did.backwards. When I got it home and went to install it I realized what they had done so I had to drive the 20+ miles back to Lees to have it fitted properly. The tech who fixed the problem asked me who installed it and when I pointed him out he said «Oh he isnt even qualified to mount tires yet, Im sorry for the trouble sir»
Thats just one instance of several not so good times I had with Lees, I worked with folks who all had bad experiences with Lees as well.
Maybe things have changed for the better recently, for the sake of the riders in Shasta County, I hope so.

I had just purchased a motorcycle and was riding it all the way from Idaho to San Francisco. The bike was starting feel hot and as paranoid as I am, I wanted to get it checked out. I was passing through Redding and looked up the closest shop and Lee’s was it.
I scooted on down and got the quickest, happiest and best service I could have hoped for. I rolled in, Tim, one of the service guys, immediately stopped what he was doing to see what I needed help with. I explained my situation and he gave a quick glance and said my back tire was pretty bald and that they could replace it right then and there.
They gave me the best deal they could making sure I was happy with the amount and were very fast about changing the tire out so I could happily make my way to the next destination.
Aside from just helping me with the tire, they guided me to the best roads to take back to SF. It was so freaking hot hot that I had to get off the I-​5. They recommended Hwy 36 from Red Bluff to Fortuna which ended up being one of the most scenic and memorable routes so far. Made the journey home all the much better (and cooler!).
Very experienced, knowledgeable and helpful folks there and I highly recommend getting service or any motorcycling help from the guys at Lee’s!

Poor customer service, even poorer knowledge of Hondas. Long story short, Lee’s Honda is not the place to have your engine rebuilt. To begin, they mis-​diagnosed what was wrong with my motor and it was only after persistence that I got them to actually inspect the real problem, the crankshaft. Lee’s then ordered the wrong year parts for my TRX450R quad, twice. Despite how many times I’ve told them what year it is and the obvious ways of identifying it on the bike itself. My engine rebuild is now into month 2 and because of the wrong parts I was bumped behind water craft. Apparently water craft are their god and they refuse to work on my machine until all watercraft are finished. They assured me that my machine was being worked on, but I know these are lies because it’s a 6 hour job according to them and it’s been at least another week since my last conversation. Avoid the service dept. at all costs.