Hobby Lobby

Wow what poor customer service from the Assistant Mangers all the way to the corporate office. I could not get my issue resolved with some fabric that I had ordered. I needed 24 yards of upholstery fabric so they had to order it. I was under the impression that it would all come from the same bolt so it would match. 15 yards was ordered and they tried to sell me the other nine yards that was off the bolt in the store nobody could find out or figure out why the full 24 yards was not ordered at the same time. I had to go back to the store THREE times I was frustrated called their corporate office nobody would help nobody would do anything nobody would even give any customer satisfaction for the inconvenience it was horrible. Finally on my third attempt the gal back there Rae was extremely apologetic and helpful for the first time after being there 3 times somebody finally apologized unfortunately Hobby Lobby your customer service needs MUCH improvement. I will not be back anytime soon and will spread the poor experience among my community!

Such a huge selection! Really friendly staff with great suggestions when needed. The store is nicely organized and clean.

Interesting products. Not ideal customer service. Bad return policy.
I like many of the products they offer. Unfortunately, the store manager who was working the day I came in was not customer-​service oriented. When I came to her with a question/​concern, although she was responding to me, she was not listening or trying to understand what I was saying. If you ever buy a gift for someone at Hobby Lobby, be sure to include the receipt with the gift – because if they take your gift back to get something else, they will only get 50% of the value in store credit.

Hobby Lobby is what you get when you cross JoAnn’s with a Michael’s. The former’s store is a third fabric, while Michael’s has none. But they both have yarn, craft supplies, art, and decorating stuff up the wazoo. Hobby Lobby is in between in that it has some fabric, but not as much as JoAnn’s.
There is also the religious aspect of the place, which is why I was initially hesitantly curious. But, to my relief, there was no religion crammed in my face when I was shopping. In fact, I didn’t even notice if it were. I’m sure that would be different if I were to come in during the holidays (except on Sunday, when they are not open to reflect the owner’s beliefs).
The only thing that I don’t like is that for their sewing notions, they don’t have a lot of name brands. They seem to rely on their own brand, Sewology, which is crap.

I love this place! They have a lot to offer and definitely gives ideas for the uncreative. I found many do it yourself projects or you can buy the already made. I definitely love the wide selection in the scrapbook section. I already can see they will have a lot to choose from in the Christmas aisles.

The store is actually great and my kids love it, as well as I do. We’ve been here several times since it opened, and never had problems… until last week. Last week, I went shopping for items I needed in my classroom, and not only did I purchase teacher supplies, but I also purchased wall decorations for the classroom in the home section. (I’m tired of butcher paper and borders on my walls). When I proceeded to check out, the cashier (who’s name is on my receipt) chatted with a floor employee the whole time I was there about what they did over the weekend. I don’t need a conversation with my cashier, nor do I mind conversation that is work related, but side conversations about the weekend when my 2 small kids are listening is inappropriate. To top that off, she’s saying «Hi» and giving «Shout outs» to employees who are working and walking by the register.
The part that really made me dock 2 stars (thought about 3) is that, after leaving Hobby Lobby, I dropped off my purchases in my classroom (30 min. away) so I can set up another day. When I went back a few days later, I realized, I was missing 6 items that I purchased. Maybe I could of checked the bags before I walked out, but I purchased so much, there’s no way I would of known. Besides, the filled bags are right in front of her, and she could of made sure I received all my bags… but no, she was too busy asking what people are doing for lunch.
Now, I have to call on Monday to see if they still have the stuff I purchased but never received from the previous week.

LOVE this place!!! can spend hours and hours just walking around looking at all the wonderful stuff they have for decorating and crafts. It’s definitely a woman’s store. Sorry guy’s, I know the name is a bit misleading.

Visit: 6÷29÷15 3:45 pm
The good:
Wide selection of craft supplies.
They carry many brands and some really unique items the other craft shops don’t have.
Well organized fabric and floral section.
Some of the home décor is really fun and I can see the opportunity of great gift ideas here.
Everything is on sale all the time…
The bad:
Everything is on sale all the time (reminding me of Kohl’s doubled prices with 50% off to make everything a «steal»)
Store is cluttered to hell. Speaking of hell… there are a few too many religious items for my taste. I prefer my shopping experiences neutrally secular. I get that people love to decorate their homes with faith inspired décor. This store is heavily stocked, so if you’re in to that, get here!
No signs to direct you to the section of the store you need (scrapbooking, floral, décor)
Was here today, in June. Christmas displays were being set up.
The worst:
This is why the 2 stars. I was here at the time above and am not sure if this is a regular thing, but I was bombarded with employee activity. I was nearly run down twice with a go back cart cart. Employees were coming up behind me and towards me down aisles. I felt like I was trapped in a maze and being accosted. In each aisle were boxes of merchandise and a constant drone of pages over the store intercom (seriously almost non stop, «fabric please call this number» «Team B to stationary») The store was swarming with employees pushing go back carts, unloading new stock (and blocking aisles with boxes). I came around several corners and kept apologizing for almost running into them. The frenetic scampering was terrible. I thought of talking to a manager. They try to stock during business hours, and there is space for this… but not all at once. I was run out of aisles because of not being able to pass the stockers. I had one so hot on my tail with an armload of broken down boxes I had to loop back around to shop in that aisle. I had to cut my visit short because I felt scared! I don’t have panic attacks, but I imagine this is what one would be like.
I went to the counter with my one item and was not acknowledged by anyone. I saw next to me a woman lecturing a girl with a full cart of go backs in a condescending manner… and then the girl walked away and rolled her eyes.
I realized finally I was at the wrong check out (light was on… no one there) so I went to line 2. On my way I passed some lovely customers reeking of pot smoke (not Hobby Lobby’s fault!) There the girl at the register didn’t greet or acknowledge me. She hand typed in my item and then whined to the person on register 1 that she wanted off the registers while she was helping me. She was denied her request and grunted my total at me. I gave her exact change and practically ran out.
I don’t want to go back here, but if I fail to find needed supplies at Jo Ann’s, Michaels, Crackerjack Too, Hancock and Amazon I will consider this place. I’d rather pay double someplace else to avoid dodging employees and feeling this uncomfortable.

I’m so excited that there is a hobby lobby close to me now! Ever since i stepped into my first hobby lobby in texas i knew i was in love. Décor, crafts, flowers, sewing you name it they have it and great prices! Love that its not open on sunday for their employees! There is nothing there that can’t wait until Monday.

First time here, good looking store, has everything you would need to furnish your house.

2.5 Would prefer not having to sort through all of the home décor (it seems like the bulk of the store is filled with tchotchkes, many of them religious which is a bit much) — the place is so huge it’s overwhelming. You can certainly get anything, I’m sure… if you have the time to find it. I may be wrong but I didn’t notice any signs hanging from the ceiling saying where things are… that would be super helpful for those of us who only want to run in and out of these places.

Hobby Lobby is like Jo-Ann’s Fabrics meets Home Goods!
There’s a plethora of items to choose from and, if you love Arts & Crafts and DIY Party Planning, then you have come to the right place!
FLORALS
Like Jo-Ann’s, there’s a huge section dedicated to silk florals. Jo-Ann’s floral dept will rotate as seasons change; I am not sure if Hobby Lobby does the same thing. Both places, however, do have a year-​round floral section, which is great for basic décor.
FABRICS
Both stores carry the basic poly, cotton, tulle, flannel, etc. Of course, there are more fabrics to choose from at Jo-Ann’s; however, there are better design prints I liked at Hobby Lobby!
FRAMING
Similar to Michael’s, Hobby Lobby has a framing department. Everything you need for custom framing is available at Hobby Lobby, including posters, glass for frames, shadow boxes, mounting boards — you name it! They even have a variety of easels, from wooden to metal legs, if you’re looking to prop up a piece of artwork or photo.
FURNITURE PIECES
Like Home Goods, Hobby Lobby has furniture pieces for the home as well as for party décor, or props for photographers. From rustic/​vintage-​styled pieces to contemporary, there’s much to choose from that it can become overwhelming.
BAKING SUPPLIES
Hobby Lobby has a smaller section on cake decorating supplies whereas, for a craft store, Jo-Ann’s has a wider selection. Of course, you can find the basic piping bags, cupcake liners, cake boards, and the like.
PAPER PRODUCTS
Hobby Lobby has a huge scrapbooking aisle plus more cardstock and vellum on one section. I’d say Jo-Ann’s and Michaels are just about the same when it comes to the selection of paper products that Hobby Lobby offers.
THEMED DECOR
Similarly, Hobby Lobby has themed décor displayed in sections like Home Goods. From nautical theme (frames, figurines, plates, etc.), to Boho Chic, there’s something for everyone!
Overall, if you love arts, crafts, and decorating like myself, Hobby Lobby is the perfect place you can easily spend a couple hours browsing the entire store! There are so many to choose from and if you’re looking for inspiration for a party, this is the place to be. You’ll even conjure up more ideas while walking through Hobby Lobby for other event themes as well! :-)

I loved this place! First time visiting a Hobby Lobby & it was better than expected. I wish they didn’t close so early because there is so much to look at! You need atleast two hrs to go down every aisle. Some of the stuff can be pricey but most of it was 50% off! The store was very clean & the employees were very nice. Can’t wait to go back!

A beautiful new store long anticipated and welcomed locally especially with limited choices in craft oriented shopping. I would like to say my shopping experience was top notch as I do when shopping at Hobby Lobby in Ontario. But in the Redlands store here the isles are so narrow it’s actually clostrophoic especially when others are sharing the limited space.
Also at a time when businesses are doing the next in line advance to the next available cashier what do we face but get in a line and hope you chose the right one. Some steps forward here and some n back.