Redmond European

Redmond, United States

3.2

Open now

10 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 425-376-2655
Website:
redmondeuropean.com
Address:
18080 NE 68th St Bldg E, Redmond, WA, 98052
b/t N 180th Ave & N 184th Ct
Nearby public transportation stops & stations:
1.1 miNE Redmond Way & NE 79th St
1.4 miBay 1
1.4 miBay 2
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Bussiness info

Accepts Credit Cards
Yes

Today

Today 8:00 am – 4:30 pm
Open now
Local time (Redmond) 2:46 PM Friday, November 29, 2024

Business hours

Monday 8:00 am – 4:30 pm
Tuesday 8:00 am – 4:30 pm
Wednesday 8:00 am – 4:30 pm
Thursday 8:00 am – 4:30 pm
Friday 8:00 am – 4:30 pm
Saturday –
Sunday –

Description

Specialties

Specializing in expert Porsche, Audi, BMW, VW and Mini. We are the dealership alternative for all scheduled service and repair all to factory specifications as defined by your manufacturers maintenance booklet. Our services maintain your factory warranty. From basic oil changes to performance upgrades to custom Porsche engine builds we do it all.

History

Established in 1987.

Family owned and operated since the beginning, Redmond European originally opened servicing only Porsche. The addition of Audi and VW necessitated and move to a larger facility where we now service not only Porsche, Audi, VW but added BMW and Mini. With a combined 60 plus years of shop experience and by limiting the number of automobile manufacturers we offer superlative service to maintain and upgrade your car using the latest technical information, special tools, equipment, and parts required to handle any repair. This includes factory repair manuals, complete parts library, real time factory service bulletins, and factory electronic test equipment normally only found in a franchised dealership. For you, the customer, this means that your car is properly diagnosed, repaired, and back on the road in the least amount of time and at the least possible cost.

Meet the Business Owner

Monty J.

Business Owner

Rising through the Porsche Dealership Service network and other independent repair shops in 1987 Monty decided to open his own repair shop and Redmond European was born with the intent of specializing exclusively in the maintenance and repair of Porsche. After a few years he expanded by adding Audi, Volkswagen and ultimately BMW and Mini. Exceptional customer service and competitive pricing have always been an emphasis of his business.

His vision for Redmond European was to focus on a limiting the number of automobile manufacturers and to be experts on all the latest technical and mechanical aspects for your car: Porsche, Audi, VW, BMW or Mini. This includes latest technical information, special tools, equipment, factory repair manuals, complete parts library, real time factory service bulletins, and factory electronic test equipment normally only found in a franchised dealership. Simply the best service you can find.

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10 reviews of Redmond European

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Place rating: 2
Bothell, WA
Based on my experience with these guys this week, I’m lowering my review 2 stars, and highly doubt I’d go back here in the future.
I went in for an estimate on how much it would cost to fix an oil leak and loose suspension. Per our phone conversation, I was clearly coming in for a «quote» on the job, and had already done the research on where the leak was originating from and was clear on what work i wanted a quote for. (its a common problem with my car). I did not seek a diagnosis for the oil leak, but a quote for a specific job.
1st problem: when I came to pick up my car, i found its front end had been run up on the curb so far the plastic bumper was supporting the car (front end was higher than the rear). My car is lowered and the bottom of the bumper is actually lower than the top of most curbs. Since lowering my car I’ve never done this… so I was pretty displeased to see this to say the least. When the car was backed up the bumber nicely scraped its way off the curb.
2nd problem: The diagnosis/​quote i received contradicts itself. In the «problems found» section it states 2 suspension control arms that were worn. In the «recommended fix» section, different controls arms are suggested to be replaced. I expect this is just a mistake from whoever wrote the quote, but it scares me to have someone work on my car that does not have attention to detail. I’ll have to have someone else look at the car to determine which control arms are indeed worn.
3rd problem: (this is a bit more trivial, but given 1 & 2 above, it adds to my frustration). I was charged 180 dollars for this «quote». (110/​hr labor rate at 1.5 hours, plus a 7 dollar hazardous materials fee). This charge is a bit frustrating because I clearly told them where the leak/​issue was coming from, and simply asked for a quote to do the job. I even told them the specific parts I wanted a quote for replacing. There was never any mention of a fee for this quote. Granted I did ask them to look at the steering/​suspension to see what was up, but that should take 5 minutes after the car is on the lift. It sure would have been nice for them to be upfront that any «quote» will cost you their flat labor rate of 110/​hr, and the diagnosis time is up to them.
Place rating: 3
Bellevue, WA
Update: did some shopping around for a couple repairs needed on my car (one major and one minor) and found an interesting thing — although Redmond European’s nominal hourly rate was lower than the competitors’, their total estimated price was significantly higher. I ended up going with a different shop.
Of course, they say they are computing hours «by the book».
After that experience, the suggestions of hour/​price inflation in other reviews seem more plausible to me.
I’m still pretty happy with the quality of the work they did in the past on my car as well as consistency of the estimates they gave with the final price, but be sure to shop around first.
Place rating: 1
Danville, CA
Exorbitant prices. Call it Microsoft Redmond and Audi/​Porche premium but Justin and Monte will pad the bill with pricey labor hours ($ 110/​h) and inflated hours to fix (6 hrs to replace gaskets get this 1 hour for air intake cleaning — real rip off).
So my car was in the shop for 7 hrs BUT labor hours charged was 12 hours for various work?
Worst was Justin taking the liberty to RIP me off with UNAUTHORIZED exorbitant $ 150 «air intake cleaning» which consists of pouring Seafoam-​like solution to gas tank and intake valve — 10 min job but charged 1 hour (yeah right) and $ 50 for cleaning chemical (more like $ 5).
Man these guys put Barrier Audi to shame as Barrier as pricey as it is a dealer but they won’t inflate hours and do unauthorized work like these guys!
Place rating: 5
Redmond, WA
Always been happen with the service there. They have been servicing my 2003 mini cooper for the last 3 years and have always been on top of it. Pricing is average, not cheapest around and not most expensive around either. Recommended.
Place rating: 4
Bellevue, WA
Monte & Justin will take care of your European car, i dont trust the stealerships but RE takes care of my car. They also let you know about whats comming up to work on.
Place rating: 5
Redmond, WA
Had them work on my Mini Cooper. They gave me a written proposal and fixed the car promptly. Price was reasonable. I will use them again.
Place rating: 2
Boston, MA
Estimated 30/​hrs of labor with a current labor rate of $ 110/​hr, so you would be looking at $ 3300 for the engine removal and turbo swap on a 2000 Audi S4…
I understand they are a business but that’s some serious hour gouging… they either don’t have much experience doing turbo swaps (which I doubt because the S4 is so old they had to have done a few over the last 11 years…) or they just want to charge what book is defined by a dealer…
I have been quoted $ 1,600 for turbo swaps and $ 800 for clutch replacements all day long. Some even offered to do both for $ 2,000 and if any other work needed to be done while the engine was out they would be happy to do that as well for the same $ 2,000.
Shop around because prices vary dramatically around here. Some honest and some just want a little more…
Place rating: 2
Bothell, WA
Redmond European was highly recommended to me by a fellow Porsche Club driving instructor. So not being too pleased with the dealer I decided to give them a try when my check engine light indicated a fault with my secondary air pump system. One of the first items to rule out is the air pump itself not working. I indicated on the work order, that I heard the pump functioning therefore the problem must be another source, a cracked line, change over valve, canister, etc. I was disappointed when I read the final invoice that misquoted what I had written «customer complaint of loud air pump…». The total labor and diagnostic charge was $ 385.00 for a $ 50.45 part in which the MSRP is $ 23.95, for a total, including tax, of $ 482.30. I am upset not only that this was an inordinate amount of time to diagnose and replace the part, but I was never called ahead of time to discuss charges. Although I checked the box requesting to see the old part, I had to ask for that as well. I was advised that my battery was weak and needed replacing. After leaving, I took my car to an independant battery supply company and was told that it, as well as my charging system was well within normal operating limits. I guess I’ll need to continue my quest for a repair shop that doesn’t look at all Porsche owners as an unlimited source of revenue.
Place rating: 4
Bellevue, WA
Redmond European does great work. My car was running rough and I had a check-​engine light on and I brought it to Redmond European. They quickly diagnosed the issue as a bad ignition coil and they replaced it.
I was really impressed about how they handled the issue. There were several fault codes related to the check-​engine light but the guys at Redmond European were incredibly honest. Although there were fault codes for the misfire, there were also codes for the O2 sensors as well. The mechanics were incredibly honest and told me that the two issues were probably related and didn’t try to sell me on replacing the O2 sensors. (They told me to drive it for a while to see if the issue returns — and it never did.) Thanks Redmond European for doing great work and for being and honest and trustworthy.
Place rating: 4
Snoqualmie, WA
This place was a referral from John Walker’s Workshop in Seattle. I took in my wife’s 2004 Porsche Cayenne S to replace the brake pads. Before taking it here, I called Barrier Porsche and spoke with someone in the service department who promptly quoted me $ 2000.00 for this project. When I asked him why it was so expensive, he said confidentally that ‘we replace the rotors with the brake pads.’ I told him that my mechanic checked the brakes and told me that only the pads needed to be replaced. This guy said; ‘we have never changed JUST the brake pads.” Enough was enough.
Redmond European was a completely differently story. The guy I spoke with, Justin, did mention that with 40,000 miles that our car might need to replace the rotors but was not sure. The shop took care of everything, including arranging for an Enterprise rental car while it was servicing the car. I followed up with Justin regarding the rotors and he said our car would need to replace the rotors the next time we need new pad. The shop did a good job explaining the project in terms of time and cost, then did the job well, and then did a great job explaing any future work.