Redmond Physical Therapy

I’m a new patient — been in 3 times so far for a neck/​back injury. They had no problems getting me in for either early morning or later in the day — their hours are very flexible! I’ve met with both Joan and Nick for visits and both have been wonderful. They genuinely care about their patients! I am very happy my doctor referred me to them and I will continue my treatment at this facility.
All of the office staff that I’ve interacted with are friendly and outgoing — receptionists and the assistants. All great folks. Thank you for making this a positive experience for me!
*Also, newer location than what most of the pics show here. Parking is easy & they have a pool for therapy.

I don’t know about physical therapy, since I only went there once.
Due to a last minute work trip, I called to cancel my next appointment. According to their policies, you must inform 24 hours in advance or you are charged $ 50. I called 23 hours before the appointment, and explained this was a work trip, beyond my control.
…and they went ahead and charged me anyway. I don’t know how business is now, but when I went, the place was rather empty, so I’m sure they missed the possibility of booking many appointments because of that 1 hour difference!
Funny thing is, because of that, I took my business elsewhere. In other words, they chose to trade 2 months of honest work for an easy $ 50.

Best physical therapy ever. Compared to other places I have been, they have a vast amount of knowledge about getting you back healthy and they are very attentive. Best PT on the eastside!

I’ve begun my journey toward becoming mobile again after years of thinking if never dance again. Redmond Physical Therapy has a casual, non-​threatening atmosphere, and the staff is stellar. Everyone I’ve worked with thus far has been patient, understanding, and kind, while aiding me in staying motivated.
My knees have hurt for over twenty years, but now that I have confirmation I don’t have an inherited degradation in my knees (my mother was wheelchair-​bound the last decade of her life), I’m ready to work toward correcting the damage from my adolescence, and Redmond PT staff isn’t letting me back down from my goals.
At the first visit, they taped my knees, and the pain was greatly reduced! Though they push me to do my best, they don’t let me move into pain. They’ve also honored my wishes, and listened to me when I’ve made special requests regarding personal, non-​physical limitations.
The receptionist even remembered my name on the second visit!
Thanks for seeing me running down a new path in my life and giving me hope!

Disappointed. I’ve been suffering from a chronic neck injury and wanted to try this place out specifically because of the pool therapy it offered.
The pool is actually more like a big hot tub than a pool (don’t plan on doing any actual swimming), and only goes 4 feet deep. The treatment in it was eh OK, but the room usually wasn’t well heated (besides the pool) so chest-​below I would be in warm water but chest up I would be freezing to the point of shivering– which was extra terrible because it always made me tense up my neck and pretty much ruined any benefit I might have been getting.
My therapist always felt really awkward to be around, and after I started expressing some frustration with the results it only got worse.

A very up-​beat and professional clinic. Bright people with big hearts. Everyone is friendly and encouraging; they are able to motivate and yet are very compassionate and understanding of your pain issues. Helped four members of our family over the years: DS with pencil grip issues, DD (teen) 10 degree scoliosis, DH recovered from broken arm and shoulder, and me with whiplash from an equestrian accident. Always looked forward to our appointments and all of us got much better and became pain free. Top-​notch place.

Really good PTs here. I had come here for a back issue after having had a slip disc. Have been for 2 sessions now and they have relieved me of all pain. Really good and experienced staff here.

I just started my physical therapy here, but my experience to date has been nothing less than stellar. I like the availability of early morning hours or Saturday appointments. I like the ease with which I scheduled my appointments, and the total professionalism of the staff when I was there. I had never had PT before so I had no idea what to expect. Joan was wonderful, and everyone there was utterly engaged with their patients. I appreciated how Joan took the time to truly listen to me, and explain the process of what we will be doing. My only semi-​gripe is the lack of parking. There are 5 spots reserved in the underground garage, but despite my appt being at 0700 hrs, four of those spots were already taken. I was informed that usually one has to find parking on the street. I hope this won’t be a problem.

You can do much better than this place.
The atmosphere of this place is as if a bunch of high school friends got a summer job together. I received this impression because there was a lot of inside joking and teasing of each other and there were Chuck Norris quotes on the dry erase board. Hey, I love joking around and Chuck Norris as much as the next guy, but let’s keep it somewhat professional when clients are around, OK? The people are nice enough, but they really are lacking professionalism.
Honestly, I could have tolerated all of this, but my experience with the receptionist was the last straw. There are 2 receptionist: one that is awesome and great to work with and the other one is severely lacking and cost this place a customer. I initially had 2 appts a week, but was downgraded to weekly appts. When I asked for that change, the receptionist just looked at me and said «OK» without touching her computer. I asked if there was anything else that I needed to do before I left and she said no. So a few days pass and the same receptionist calls me to confirm my appt on the days that I had canceled. I explained to her that I thought I had taken care of canceling these appts when I was in the office last and if these appts were still on the schedule then to please remove them now. She was flustered and asked me which receptionist I had talked to before. (Uh, YOU!!!) Anyways, so I thought I had it taken care of again, but I was wrong. When my weekly appt time came up, there was no reminder call. So I called them up and guess who answered. I inquired about my appt and she said that I had no scheduled appts with them at all. I am so tired of dealing with this woman so I just said thank you and hung up.
The physical therapy that I received here is fine, but I get the impression that they just want to get you back to a tolerable/​sedentary state. I am running a 5K and going to do a triathlon in 3 months and need to get to an active state.
I deserve better and so do you.