Staples

thank you robert for helping me select a printer. you were knowledgeable and showed me what i needed, no more, no less.

Five stars for the copy center. They did a GREAT job printing our family Christmas card. I love speedy, friendly, customer-​focused service. Thank you Redmond Staples!

I recently brought my computer in to be repaired. This location has worked on this computer and other computers that I have owned. They identified the problem and completed the repair. In the process, there was a failure to communicate on a repair plan that I purchased. When the error was pointed out they politely and professionally corrected the problem. The Tech person that helped with the repair, Myron, was excellent and very professional. Customer service, in the end, is what really matters and this is where I feel this Staples location excels. Won’t take my computer any where else for repairs.

I’ve always had great customer service here. Friendly staff, helpful and able to tell me where something is or lead me there and for that I want to give them a four. However, the EasyTech guys, while helpful, take way to long to get things done. I don’t know if they are short staffed or what the problem is but both times I have used them it has taken me longer then it should to get my computer back to me.

«I placed an order online, and never received the order after 15 days! I went to check the status of the order, it showed that it was processing but the expected delivery date was 9 days ago! I chatted to a representative online who told me to contact the phone customer service since my order had been „CANCELLED“!!! I was just furious! Called the customer service on the phone and apparently they had called my cellphone to verify my shipping address (I do not have the call in my missed calls list) and since I had not responded within 3 business days, they had automatically cancelled my order! NEVER will order again from this site.»

What happened? Zombie apocalypse? A tornado? Nuclear explosion? I can’t imagine any other reason for this store to be this filthy!!!

Their stock of paper/​crafty supplies is worse than it was in the past, and worse than other Staples stores, but that might just be because they’re across the parking lot from Ben Franklin, which has every crafty/​paper-​related item you could possibly want. The store seems kind of empty and forlorn when I last went in. It’s like a relic of another era, and I’m surprised they are still in business. I suppose if you need something now Now NOW and can’t wait to get it from Amazon (which is always cheaper for every item I’ve checked) then this is a good solution. It’s conveniently next to the grocery store, too, so you can stop by while you’re already in the area.

Really appreciate them giving me leeway on their 14-​day return policy so I could return a keyboard that broke after 22 days. Also the people who work here are really friendly and nice.

They have everything you need and then some. Unline the Staples in Alderwood/​Lynnwood area, this one has super fine point Sharpie pens individually in a TON of colors. Other prices seem reasonable in the store, but really, I mostly only go for the colorful pens. :)

Worst customer service. I went in to look at the mice the day before yesterday. I gave the lack of greeting and any offers of help by any employees perhaps to how busy they were.
Today I went in again. The store was dead. No one said hello when I arrived. I purposely walked by several employees who were chatting amongst themselves. No one said a word to this potential customer.
I left and went to a competitor

The regular part of the store gets four stars, and the copy center gets two stars, so we’ll average it out at 3 stars.
It’s a staples, so it’s got what you would expect. All your various office/​school needs. But I have gotten some really good deals here. I got a nice leather office chair for 50 bucks, and a decent light weight laptop for three hundred. The regular prices seem just ok, but the key is to watch for the sales which can be pretty impressive. Service is decent, they’ve always been helpful. They do push the service contracts, which I’ve purchased for both the items mentioned above, but haven’t had to use yet so I gots no idea if they are as good as they claim.
The shipping center kinda sucks. There were problems and big delays both times I went in to send something through them. Won’t do that again.

Customer service is very poor. Sales floor is desolate of associates, and the ones already there do not bother to ask if you need help.
One particular fellow, heavy set man wearing one of the darker shirts (not red) displayed the utmost unwelcoming, rude tone towards me. I presented a credit card that belongs to my father in order to pay. When he compared my ID and found that the first names were different, he firmly — as opposed to politely — shoved into my face the fact that, in his own words, «I cannot take this card». This comment came with a sort of holier-​than-​thou smirk visible on his face. No polite request to present another form of payment, no polite way of phrasing his contention, and no apparent desire for my business.
When I returned the same day to file a complaint, my experience was not any better. The customer service representative made me wait on the side for a good ten minutes for a manager — who never showed up — even though I had already waited in the checkout line. He then took it upon himself to simply jot down my email address, and did not tell me the man’s name against whom I was complaining, even though he indicated that he knew who it was. No formal report was filed, and the associate did not bother to come out from hiding to apologize. The customer service rep did not try to find him. Shortly thereafter, I receive an email from the customer service rep apologizing on behalf of the associate, explaining that the associate wished to «personally apologize», while carrying the obvious oxymoron of being an impersonal email not sent from the associate himself.
In short, I felt unwelcome, incriminated and disrespected. Sure, people who buy $ 300 printers from associates on a commission had great experiences, but why be polite to a lowly customer buying a few pocket notebooks and pencils, right?
In accordance with my ethics, and as I strongly encourage others, do not shop at this branch where the narcissistic staff believes that they are financially secure enough not to extend a shred of common courtesy to their customers.

Great Customer Service Here!
I work really close by and so i usually walk here for lunch and buy all my office supplies with Staples. One day i decided to go in just to browse because i was having cabin fever at work. I was walking through their clearance section and i notice that they had tons of staplers for $ 0.50, it was the One-​Touch Staples brand! Even though I don’t need any staplers i decided to get two because i couldn’t pass on a deal like that.
When i got to the register it rang up for $ 15.99 and i told the guy at the register that it was in the clearance basket and so he went over there and look. After he spoke to his manager they told me that they will honor the $ 0.50 price since that was how much I saw it for. I was soOO happy! If i had known how much it really cost i probably would have bought more for the entire office, then i could have looked extremely generous… hehehe.
This is not the first time that they have done something like this to make their customer’s happy. I had an incident where i got a bunch of things laminated there but the lamination was coming off of it. I brought it in and they replaced it for free. They even cut and sized it without an additional cost.
I would recommend anyone to check out their printing service, especially their labeling service. I bought a bunch of pre-​printed labels with my address on it and it was sooOO cheap. Remember, if you are unhappy with their quality of work they will usually redo it for FREE!
I really enjoy coming to this location. I’ve been to other Staples, but this place seriously has THE NICEST people working here. I tend to go here just to chat w/​the employees there and get their opinion on what brand/​product i get. They’ll find the time to answer all your question. Great service and friendly faces!

Really long line. One cashier. Many other employees milling about. Seriously?

I don’t really like it here. The selection is pretty good, but the wait time to checkout is HORRIBLE. I will try paperclips going forward.

I feel that this is the best Staples on the eastside. The people are more outgoing and friendly. I bought a PC from the Issaquah Staples that I had held on the phone prior. I had the wife pick it up since she was in the area. They gave her the wrong PC. The Redmond Staples let me return it there, gave me no hassles and got me the right PC. Now my wife has a great new PC and I get to hear less complaining!
Their protection plan for shredders is excellent! I recently had one die and the process was easy as pie. Everything is done online and I got a cash card within a week. It earned my repeat business. I went in to the Redmond Staples to recycle the dead one and got lucky with a shredder sale so I upgraded for not much more and got a shredder that’s 3 times faster! Now I can shred all those stupid credit card offers speedy like! Oh and I bought the protection plan again. It was only $ 7.99.

Despite disappointing past experiences here with copying jobs, I returned recently to price-​shop computers, and then I returned to purchase computers here (along with software, installation and other services) — and the experience was surprisingly, AMAZINGLY GOOD! I can’t attest to the services yet, but the actual purchasing (and price shopping, the week before the actual purchasing) was extremely positive: no hard sell (even though I admitted I was NOT a techie and had no idea about this «stuff»), no pressure to upsell me on products, honest advise on computer components (even advising me that they recommend «x» item when it was less expensive than «y» and «z»), and applying all coupons and discounts on all items they could find for me (even some that probably should have only applied to online orders, or that expired half a week ago). They helped me out, staying on my budget, and really worked with me on cost, advising what was essential vs non-​essential. I really appreciated the input.
Oh, as an aside, I went to use the washroom and it was SPOTLESS (for a change!). I think this store has gotten its act together since I last reviewed it.
They’re due to install everything next week. I’ll update this review then. But as far as the comparison shopping and purchasing experience went, it was A-​ONE.

We paid this location a visit for the first time today. The store was in pretty good shape. I was a bit disappointed that they had a laser printer on display that was what I wanted and in the range I wanted to pay. Problem was they were out of stock and I had to pay $ 50 more for the next step up. True I could have walked out and purchased a printer elsewhere, but my daughter’s 1^st Grade Teacher is expecting a project that is due
with the thought of having homework to do on top of our normal night time duties I decided to pay more and get the more expensive model that was in stock. At this point the only challenge left was to pay for the printer and leave. That was easier said than done at this Staples. The store was seriously understaffed tonight. I finally got out the door and now to get the darn heavy ass printer in the house and setup in time to get the homework done! :-)

These places start to run together after a while. You want to spend $ 100 on a mouse? Here. You want to spend $ 15 on a mouse? We probably have it in the back. Got plenty of options in between the two as well. Want to spend $ 100 on a printer? $ 300 on a printer? You get the idea.
There’s a big parking lot, and, inside, it’s cool and quiet and not harshly lit. Why do electronics stores understand this aspect of purchase-​decision-​making? Or maybe I just fit the demographic here better than I do at other retail establishments.
The prices here are good, and, today, the people who work here were super nice. I’d gladly buy electronics here and recommend the same for others. Solid establishment.

Worst. Staples. Ever.
It doesn’t matter how much business you send their way — they will still find a way to mess it up. Take the copy center for example… Half the time I come there the dedicated copy center employee is on break meaning — you can’t place an order and you can’t confirm when the order you dropped off might be done if it isn’t already. Not to mention the fact that two out of three of the orders I have placed there in the past month have come back incorrectly.
As for the customer service in the rest of the store: horrendous. I literally stood around for 10 minutes waiting on an answer while 3 of the store employees stood around talking about their latest trip to happy hour. After 10 minutes I interrupted the group and inquired about getting an answer to my previous question… and he responded with «oh SHIT — no one came and found you?» I was standing within eye sight the entire time.
I hate this Staples — if I didn’t have to go there for work I wouldn’t. And if I ran the store I would fire half the staff — I would assume the same amount of work would get done anyway!

Staples is the absolute worst place on the planet to shop for computer hardware. They seriously charge 70 bucks for a DVI cable that can be had for 20 bucks at Frys or 10 bucks online. Go here for basic office supplies but think twice about buying anything else.