Vision 5

I really didn’t want to have to write a negative review however this was the last straw. Since I moved into vision 5 I never had heat. I had to buy my own space heater which would shut my electricity off if I used the microwave or the dryer. Before moving in I told Garett that I had bought a bed bug cover but he said it was included from vision 5 and then I asked about move –out inspection in relation to cleaning. He said clean the apartment and if all looks well you will get your full security deposit back. Per the leasing contract, it does not state that you will be charged $ 60 for a cleaning fee and $ 40 for the bed bug cover (if I knew I was going to be charged I would of used my own or taken this when I moved). So when I moved out, I scrubbed the apartment and Garett said all was well. He said I will get my full security deposit back. However I only got partial because I was charged $ 100 for a cleaning charge and a bed bug cover. Management still hasn’t done anything to resolve the issue so here I am writing this review.
**Please review contract in detail and don’t rely on management to clarify contract. Check was finally received for $ 60 however bed bug covers doesn’t cost $ 40 for a twin. Anyways like I said read all the fine details before signing.

The apartments are livable, the walls are as thin as paper, don’t fall for the «artist community» that is just a joke, I’ve never met another artist there, the management company they have there is «Muse» the absolute worse apartment manager it has ever been my misfortune to have to deal with, what she promises or tell you will always be a lie, when you call her on it she will tell you that you are mistaken, no such thing was said, this happened with such frequency that I wanted to talk to her supervisor, problem is, if you don’t accidentally bump into her there, or stake out the office, according to the apartment manager, there is no way to make contact with her, I happened to walk into the office while she was there, after she «ALLOWED» me all of 5 min to talk to her, I found that she is far worse than the apt. Manager bellow her, you can tell they are lying because their lips are moving! Honestly, believe me, save yourself loads of grief, stay away from Vision 5, as well as ANY property managed by «Muse management» I have heard this same thing from everyone I have talked to in this building, as well as those dealing with Muse Management, truly the cooperation that couldn’t care less !!

The management is great! My lock was a little sticky and they had someone up replacing my locks in a matter of hours. They are VERY responsive to security concerns and are important to me. I almost never take the time to make a review but Libby and Garrett have been so great I couldn’t leave them without a 5 star review! Please keep in mind most bad reviews are from former management. New management is AMAZING! I love living here.

I think management must have improved a lot in the last couple years, based on some of the older reviews. Lindy and Garrett are the managers and they’ve been really helpful and easy to work with.
Overall I like the place. My flat is super tiny and the walls are really thin, but it’s a nice little space and those issues haven’t been much of a problem for me. Sound is probably the most annoying thing, but people are usually quiet after quiet hours.
The free internet is convenient, but really spotty. But hey, it’s free. Besides that, just the regular apartment issues. Management seems eager to help out whenever something’s broken or messed up. They’re always available and pleasant to talk to.

There are pros and cons where ever you choose to live. I work on Beacon Hill and my commute is 17 miles, 24 – 26 minutes. I park in the garage which is extra but I gladly pay the extra knowing that my vehicle is of of the street. I have friendly neighbors and the management has fixed any complaint that I have had.
I am on my fourth lease in my third apartment and all things considered it is more economical to stay here rather than moving closer to work.
I have had very few problems with other residents and the problems that I did have were easily solved

I live there now and the manager, Dustin has been very responsive to my questions and helpful when I needed to problem solve. Great property!

Don’t live here.
Dangerous, drunken neighbor yelling and throwing things in the hall at 3am, 10am, 2pm… All day long. Apartment manager says «We know this couple is an issue, we’re working on it» But nothing is being done. Police called and man was taken to jail, but most likely will be back.
Unsafe.
Man threatened me in the common area, got right in my face. I’m a small girl and he’s an old man. Apartment manager did nothing.
Trying to get out of the lease.
Keep looking.
Worst apartment ever.
Over priced. No parking. No amenities.

First I would like to say that Francisco’s review is 100% accurate to my experience.
I was originally so excited about Vision 5 when I first heard about it. From what I was told, it was everything I was looking for. Upon taking the tour it all looked great and was all new. My biggest concern, which I specifically asked them about was noise. They reassured me the neighbors were quiet, but after moving in I quickly found out that was not the case. Like mentioned in another review not only did people not respect the quiet hours, but the walls were so paper thin, it is impossible not to hear every movement or conversation in neighboring apartments.
The next big issue I encountered had to do with the promised $ 25 monthly bus voucher advertised with renting at Vision 5. I do not have a car, and this was an incentive promised to those who took the bus. After a while living there, I had not heard anything more about the vouchers, and decided to inquire. I was told they were working on it. From the tone of the woman’s voice, it seemed that I was not the first to ask. After a few months I inquired again and was then told they could not offer the vouchers. This was the first of many experiences where the properties lack of planning and poor management resulted in me paying for it. In the end I got a few months worth of the promised $ 25 deducted from my rent every other month until january. Then they stopped.
Also make sure you get all the info in writing. I was told I could easily go month to month, but later found out it was another $ 50 a month. That had not been mentioned at any time prior.
My next big issue with management came up when I was suddenly required to provide a proof of income after living in the complex for almost a year. I received a bunch of paper work on my door that was required to be turned in the next day with no explanation. When I went to the manager to ask, she said it was something to due with it being low income housing, but didn’t seem to understand it well herself. It seemed to be something that should have been dealt with before allowing people to move into the apartments, but due to poor planning or lack of knowledge suddenly pushed it on the residents to cover there asses. I filled out the paper work and turned it in after she promised the information would be kept in a secure place for their records.
Less than a month later the management changed and suddenly I was receiving texts asking for the same paper work. I replied informing them that I had already given them that paper work to no response. Weeks later I received more texts asking where the information was. I decided to call to see what was going on. I was then told they had not seen my texts, because their phone did not receive them, which made me question why you would choose to communicate with your residents, if they cannot respond. I then refused to give them the information again concerned and frustrated by the fact that I had done so recently. They tried dropping the same papers by my door one more time, but after not responding they did not continue to press the matter. Clearly it wasn’t that important.
The room itself was unbearably warm, and the floors were terrible. The bathroom floor has a protective layer to stop water, but it does not continue into the rest of the apartment. Everywhere else the concrete is very porous and quickly soaks up water and stains.
The discomfort was not limited to the apartment itself. Multiple times I was harassed by people in and outside of the apartment complex, and often did not feel very safe. Outside is not well lit, and unsafe.
Also get ready for the joys of leaf blowers at either 12am or 8am.
Moving out was a happy day for me that included an encounter with a would be new resident that solidified my reasons for moving out. The person approached me as I was bringing my stuff to the car. He asked whether I was living then told me he was trying to find the manager. He was from out of state and had an appointment to meet the manager. Not only was she not there, this was the second time she had blown off a tour with this person… We later saw another person wandering around the office, looking for the manager. I was honestly surprised they had such a difficult time, when I had been told by management that my apartment would be open for tours everyday of the week 12−7pm and weekends 12 – 4. Which I thought was a rather large gap of time to expect visitors. After asking for more of a heads up, I was told they couldn’t due to open hours.
The person looking for his tour said he had been told tours were 12−3pm…so why wasn’t I updated on this?
Living at Vision 5 was a nightmare, and I am so happy to be out of there.

Even though it has great location (Regal Bottega mall, QFC, Trader Joe’s, gym and schools) this building has a LOT of issues. The rooms are small and expensive (they take advantage of their location). Cardboard thin walls let you hear pretty much every move of any resident (up, down, sides). They have ”quiet hours” starting at 10, but hardly any resident respects that and management can’t really do much on this.
The floor material absorbs ANY stain. If you spill a drop of coffee, it’ll stay there. If you drop anything at all (I’m an artist and I used charcoal, colored pencils and pastels and was very careful while using them), most likely it’ll leave a mark on this crappy floor. Eventually, this will reflect on your security deposit, which will result in a deduction of your deposit (I’m very clean and before leaving the apartment I made sure to have everything in order, but still they took money from me).
If you live close to the kitchen, prepare to hear anyone who cooks or talks in this shared space.
Current management tries to help but usually they just wash their hands on any issue in the building and just print useless ads and stick them around the building’s walls.
Many times the fire alarm started. Not at 2pm, not at 10am. There was a time it started at 3:30am and all the residents had to get out of the building, and wait for the firemen to come and check everything was OK. Other times the fire alarm just started and interrupted anything you were doing and again, go through all the protocol. The alarm is incredibly high in volume as well.
Internet. I lived in the fourth floor, and the only way to have a reasonable signal was to plug directly to the wall (Wi-​fi sucked or didn’t work at all 99% of the time). The internet also falls quite often.
Everytime I could chat with people living there before me they were always unhappy with the place and telling me all sorts of reasons to leave whenever they had the chance. Now I understand (I lived here for 9 months). Please take this seriously!
Bottom line, I would never live here again or recommend it. They are other great homes in Redmond or even Kirkland with the same perks (coffee shops, better management, grocery stores, gyms, parks). If you want quality of life, look somewhere else.

Vision 5 is a Mini Studio. The rooms here are very small but the location is perfect for someone without a car. Redmond Transit center is 2 min walk, and there are grocery stores, coffee shops, cinema halls, Gym, Yoga center everything you will need with in 5 – 7 minute of walk.