Auto Cellular, Inc.

I am a loyal Verizon wireless customer and I am thoroughly disgusted by the level of non-​customer service and disrespect that I was just shown in this store; operating as Verizon Wireless Connect Premium Retailer. Two days ago I purchased an iPhone Otter Box case and Technocel car charger for iPhone from the store’s manager who was kind enough to assist me in putting the case and screen protector on my phone. I returned to the store today because the car charger does not work properly with the iPhone; it would not hold a charge and a message appears saying its not compatible with the iPhone. Also I explained the case I had purchased was too difficult to keep clean and I would like to exchange it for another case. The female sole employee working in the store told me she colud not accept the case back because the screen protector had been used. I told her I was not aware of that or I would not have asked the manager to put it on. I also told her that it does not say exactly that in the receipt comments and that I am allowed to return or exchange within 14 days. I asked for the manager and was told he was not there. I asked her to call him since he was the one who «helped» me. I asked if I could speak with him. She called him and he would not even take my call, even though she told him I wanted to speak with him. He basically ends the 10 second conversation with her and she tells me that he would «never» apply a screen protector. To which I replied, «I’m not making this up, there are cameras in the store, you can roll the tape back from TWO DAYS AGO and see him putting it on». And what kind of Manager deals with customers who have an issue with purchased product like that? I work in Quality Control for a major manufacturing company and no issue no matter how minuscule is handled so that the customer is satisfied. I just left this store feeling as though I was robbed! Not only was I disrespected by the manager of the store who wouldn’t even get on the phone to talk to me after his associate called him, but I’m stuck with equipment that doesn’t work properly and a costly iPhone case I am unhappy with. My Advice: DON’T BUY ANYTHING FROM THIS STORE BECAUSE YOU WON’T BE ABLE TO EXCHANGE OR GET YOUR MONEY BACK EVEN IF THE ITEM IS IN LIKE NEW CONDITION! NOT TO MENTION GETTING IGNORED BY THE STORE MANAGER AND A BAD ATTITUDE FROM THE SALES EMPLOYEE.