Quest Diagnostics

Worst customer service I have ever experienced. I thought I was at the DMV.
Long story short, the gf got into a car accident and needed to compete a drug screen. We show up at 1 and the lady mentions they stop at noon. We say her companies insisting on her getting it done today is there another office that we can visit? She would have been better off ignoring us!
The only thing worst then the service was her stupid blonde highlights in bangs.

I was really dreading having to come here because of the previous views so I wanted to post about my positive experience! I arrived right on time for my appointment and there was only one other person in the waiting room. Clean, quiet. The phlebotomist, Latanya, informed me that I would be next! Within 15 minutes, I was having my blood drawn by Latanya. It was like a dream come true. I asked her for name specifically so I could give her a shout out on here. She was excellent; funny and friendly. During my time there, only one other patient came and went. Total and complete opposite of the nightmare I was expecting. A couple years ago, I had gone to the Hawthorne Quest and it was like being at the DMV for blood work. I would definitely return here again (not to mention it’s only 5 minutes from my place).

Absolutely horrendous. The wait times were 2 hours to take a drug test. There is nobody at the front to greet you, you just sign your name and they go in order, not acknowledging anyone waiting in the room. There were only two people working during their required times for drug testing which was 10 – 12. Totally unorganized and zero customer service. Go somewhere else if you can.

As I read the reviews I wondered if I was at the same Quest lab. others gave one star to. I was, but with an entirely different take on the place. I arrived just after lunch hour ended. There were four people sitting in the hall awaiting its opening. About 5 minutes after signing in I was called to the registration desk. The process took a about 10 minutes, mainly because I was «an out of state» patient and my doctor had to be contacted. The receptionist, Trish, called me in and within minutes my blood was drawn and I was on my way. Maybe the whole episode took 30 minutes.
Quest did screw up the report. My doctor said she got an incomplete report. Calling this location is IMPOSSIBLE. Calling the number of the business card was useless. a never ending loop of recorded messages. I went back and Trish made a phone call and assured me the report was on it’s way. she could not have been nicer. I’ll have a few more blood draws in the next few weeks. Let’s hope things remain the same.

Terrible customer service. The woman at the front desk is clearly overworked and was rude, dismissive and of no help to any customer. There was one person drawing blood and an entire waiting room full of patients. Waited for over an hour. Freezing cold in the waiting room, no music, year old magazines. Will never go back.

Just needed some labs drawn and had to wait over an hour! Next time I’ll be sure to make an appointment. The workers weren’t very friendly either. Will definitely go somewhere else!

Ridiculous wait time even with appointment. Extremely slow staff.

Get here at least 20 minutes before opening if you don’t want to wait at least 2 hours to be seen. Even people with appointments weren’t seen for over 1 he after their scheduled time. I waited for over 2 hours in a waiting room without enough chairs for everyone. People were left standing and sitting on the small magazine tables. Seems like they only had 1 tech working which only made things worse.
Make an appointment and when you check in be sure they know you have an appt.

Slowest place ever. No flow, no regard for waiting time. Too bad there’s nowhere else to go and they know it

After discussing my experience with Quest, I convinced my employer to use a different lab for new hires!

The staff is rude and unhelpful and the facility itself is very unkempt. I wouldn’t go here for anything unless you want to get an infection from poor blood draw techniques.

Professional, fast, clean, friendly. I was pretty nervous and not just because of the fact that I am very scared of any medical procedures but because of these horrible Unilocal reviewes too. Laticia (hope I spelled her name right) was my nurse and she was very friendly and took care of the blood test very fast without me even noticing it.

This place is so awful! Even when it was not crowded AT ALL, there was such a long wait. And the staff really didn’t appear to know what they were doing.
If you have an option, use LabCorp just a building over. Such better service.

CRAP with an attitude. Having a conversation and leaving all at one time (to eat), while people are waiting, is just sad. Unprofessional

Terrible service, rude nurses.
I had to go here to get a drug screen for my new job. I didn’t choose the facility and I’m happy I’m not going there again!
It was impossible to schedule an appointment. They don’t answer the phone and the phone service they use for scheduling does not schedule
drug screenings.
So I simply had to get there during their regular hours. I was there at 11:40 AM. There were about 10 people waiting and nobody at the reception. I stood and waited for a while before I called a nurse I saw passing behind the desk. She was trying to ignore me and finally told me they had no receptionist. «It’s just us two nurses» and asked me to take a seat and wait.
I WAITED FOR AN HOUR to get in. I don’t know why it would take an hour for two nurses to get blood/​urine samples from ten people.
Eventually when the same nurse called me in, she simply ordered me around with a rude tone and made no attempt to explain the procedure to me. I have never taken a drug test before and I didn’t know what to expect. Apparently on a drug test you are not allowed to take your purse or any personal items into the bathroom where you give your urine sample. I guess that’s because some people might attempt to sneak in another person’s (clean) urine and give it instead of theirs (?). They also don’t let you wear jackets or big sweaters, for fear you’re hiding something behind it.
But instead of explaining all this to me, the nurse just goes «take off your sweater and empty your pockets!». I got confused and asked why. She ignored my question and said «put any valuables in this bag and we’ll lock them!». I asked her to explain what was going on and the result was that she got angry, saying that I’m not letting her do her job that she can’t take my sample that way. She stormed out of the room and let in another patient.
The other nurse came in and used similar language. I said that I do not have the take my test at this location, that I am referred there as part of a job screening and that I would complain on their service. Then the first nurse made me wait several more minutes before she came back in, attempting to be more polite but failing.
The rest of the procedure also felt like I was a DUI suspect arrested by police than a customer taking a routine test. The nurse showed me into the bathroom (which had no paper towels, BTW) and ordered me to take a sample cup from a box. She ordered me not to flush the toilet when I’m done and said that when I was done I should KNOCK ON THE DOOR FROM THE INSIDE AND WAIT FOR HER. Apparently they also shut off the water when you’re taking the test so I had to wait until she came in slowly to do her thing before I could wash my hands! Gross!
When I came into the exam room, the computer screen was on with a list of the previous patients on it. Their names etc. were visible for everyone to see.

Maybe everyone else has gone here on a Saturday or some other really busy day, but I had no problem. My appointment time was it 3:15 in the afternoon, I arrived at 3:15, I was seen at 3:30. My doctor’s office had issues drawing my blood so they sent me here. I’ve worked with these people through my work before, and they’re pretty good. I was a little worried after reading all the reviews on here, but most of them were about late appointments and not the way they were treated or the service received. I received awesome service from a very nice, no-​nonsense but motherly woman, who was very accommodating to my fear of having my blood drawn. She reassured me the whole time and made the whole experience a lot more pleasant than I thought it was going to be. I wish I knew her name so I could give her a shout out, but at any rate, it all worked out great! :)

Two stars for my lab tech being friendly and for a clean facility. Everything else was a zero. As I was waiting to be called, two of the employees got into an argument and one stormed out. The other employee came and sat in the waiting room, loudly saying that she «wishes she would,» and generally talking smack. The third employee tried to stay out of it.
The third employee drew my blood and was very polite and friendly. My veins roll and are usually a problem, but she got my vein in one shot. I thought all was well.
Cut to a few hours later. I can’t move or use my arm, and I have a knot the size and shape of my thumb where she drew the blood. This was a week ago and I still have a huge purple bruise and knot. Apparently, the needle went all the way through my vein and caused blood to pool under the skin. It still feels sore and I have weekness in my arm. Awesome.
Please, go elsewhere.
Update: It is now the 25^th. This is the first morning without the bruise. Seriously, 12 days of knotted tissue and bruising for a basic blood test?

Be careful that Quest Diagnostics is covered. My friend has UHC and for him this is OUT OF NETWORK and he may has to pay all the blood tests (about $ 600) himself.

Of all the blood drawing/​testing locations I’ve been to in the South Bay, this one is by far the worst. The workers here move as slow as molasses and won’t even acknowledge your presence in the waiting room. They chitchat constantly and make it very clear that they plan to see as few patients as possible. If you give up waiting and leave (as I watched several people do) they consider it a victory. I’ll be changing my kids from their current doctor to one that uses LabCorp in the next building. I’ve never waited more than 10 minutes there and their office is properly staffed and efficient. The only thing Quest has over LabCorp is a nicer décor. BTW, Quest over by Torrance Memorial on Lomita is better than this location and probably worth the 25 minute drive. And now that I’ve written this review I’m giving up our wait and leaving.

Stay away!
I too had a horrible experience here. The phlebotomist was terrible, did not use a butterfly needle even though I told her my veins required it, and consequently left me with a horrible 3-​inch+ diameter bruise that lasted for over a week.
To top it off, the blood work was botched, so she called to tell me I needed to come back in and have the whole panel redone. Seriously. And when I TRIED to call to schedule the rework, I could never reach an actual person to be sure they didn’t need my doctor to resend paperwork.
Even knowing I may have to pay another lab, I won’t go back here.