The UPS Store

the owner is very detailed, totally trust him

Like most UPS stores the staff is very friendly, however the parking at this location is terrible, if you have more than one small box you are better off going to one of the other nearby locations that have less impacted parking, 2 stars for the poor parking and 4 stars for the people, which is the only saving grace of this location.

I had bad impression about this place the other night. But, this lady at ups changed my impression. The lady who works at this place is friendly.
She kindly answered my phone call and was able to confirm the service available to customers.

I walked in everyone was standing around no one rendered a greeting what so ever. I had two large boxes and no one offered to assist me to retrieve them from my vehicle. They guy at the register very dry, didn’t inform me of where I needed to sign for the delivery of my packages.

Staff is ALWAYS incredibly helpful and friendly. They instantly greet you, even if they’re helping another customer, to let you know they’ll be with you shortly. The service makes it easy to stop by and get your shipping needs taken care of quickly.

Less then thrilled with my service today, also amazed at how much rates for UPS went up, at least that’s what was shared with me by the less than interested employee who helped me.
Update: Moving the rating because some read my review and reached out to me for specifics to improve their service levels, I appreciate that.

Must admit, I typically go to their Marina Del Rey store because it is in my neighborhood, but when I went there this week to get livescan and a passport photo both were not working. The super nice and helpful employees (sorry y’all, didn’t catch your names) told me I’d get 50% off if I went down to their Redondo Beach store. So I did just that and had a fantastic experience! The same girl who was at the MDR store was there and helped me with my passport photo while another girl took care of my livescan. Two thumbs up for the Redondo Beach UPS Store peeps! Thanks for all your help guys!

Have been using this store for packages for years. Sandra is great! I will do ANYTHING to avoid the Post Office!!!

My wife and I stopped in to send back some Amazon returns. They provided great service. Speedy and attentive. I highly recommend this location if you need to ship anything!

Blue Hudson, one of the store employees, is the most efficient, hard-​working and super friendly people I think I’ve ever worked with! I’m in sales so I’m constantly sending samples to customers and she is the most wonderful person to help me with this weekly task. Blue has also taken my passport photo and was helping train in a new employee the last time I was in (with the patience of a saint). Blue truly makes this the best UPS store of any!

Awesome location great people. Super helpful for shipping.
The other ups store is a nightmare.

I often drop off my prepaid UPS packages here because it’s right on my way home. The parking lot can get crowded but generally the UPS store isn’t very crowded and you can get in and out in no time. I’ve shipped a couple packages here (non prepaid) and I was in and out in less than 10 minutes.

Went to the UPS store by my house, basically because its walking distance not because its cheap. Anyway on October 08,2013 I was helped by a very nice employee by the name of Blue. Not only did I feel she was very attentive she actually provided me with alternatives and solutions to my shipping woes. I was very happy and impressed by Blue’s customer service skills.

I came to this UPS store by chance because I was looking for the nearest place on the way home from the gym that can do passport photos and notarize a document.
I walked in and was greeted by a couple of friendly ladies who offered to help me out. One woman took my photo while the other woman worked on notarizing my document. One of the girls realized that I was missing a critical document and she was kind enough to go online and locate the business and print it out for me.
In conclusion I had a nice experience at this UPS store and was in and out in a very brief amount of time. I will definitely use this location again in the future if I ever need some official crap done again or need to send out a package.

I’ve been using this particular office store for many, many years now when it first was a Mailbox Etc. Remember those? The employees seem to come and go over the years but the manager Sandra has been there for a while now and she runs a tight ship.
They do charge a little bit more for postage as well as supplies but hey, they have to make a buck somehow, right? Also, you don’t have to wait in the long lines at the post office so if you’re in a hurry, it might be worth it to pay a little extra for faster service.
They even have shredding services now which I’m probably going to have to look into.
You can purchase a printing account for $ 35 and I think it gives you like 500 copies. They do charge tax on top of the $ 35 though so it comes out to something like $ 0.076 per page which isn’t too bad.
They will send you an email too if they receive a package for you. It has to be a courier package though and not a postal service package. You can also call in and have them check to see what’s in your mailbox if you have one there.
It’s a convenient place to utilize because you get a little more care and attention compared to the average U.S. post office.

After a HELLISH experience at another UPS Store in the RB, I was a bit in a hurry but also a bit stressed out to go this way again. I needed my notarizing done asap, not by A SAP.
I lucked into just about the sweetest, nicest little mailing shop a gal could want. As the Army says, «Be All You Can Be,» and though a UPS mailing store is not a frickin day spa, this place was great.
+ 1 Star — Parking. Easy Peasy. Big lot, lots of space. Easy to find — look for the Whole Foods then look right.
+ 1 Star — Clean and Tidy. I didn’t get the feeling that I could eat off the counters, but then again I didn’t get the feeling that I would get hep C from them either (as opposed to some OTHER UPS stores that shall remain nameless…)
+ 1 Star — No wait! There were two counter folks working, so everyone could get some service.
+ 1 Star — Speaking of SERVICE! What a sweetie Mike was. He notarized my document in a jiffy — and he knew what form to use (why I would know there are two — because another notary elsewhere asked *me* what document to use!!!), got my ID authorized, fingerprinted etc in just a few minutes. Yes, it’s $ 10 everywhere.
+ 1 Star — Insider tip. And I found out, cause Mike is such a star employee, that with my AAA card I get a discount on UPS mailings!
Oh inglorious overnight mailing, how I dislike thee — but I like-​y very much that I feel taken care of here. So I shall be back, packages in hand, to the sweet, neat UPS peeps here at this UPS Store — remember, the one near the Whole Foods — not the other on on PCH with the mean clerk!

Sure, it’s a UPS store that offers all the usual UPS services but the ladies who work here are friendly and helpful! If you need to ship, this is the place to do it!

I stopped into this place for notary public services. It was done by a young girl, quickly and painlessly and super professionally.
and for the 10 bucks I spent to get her signature on my documents I also got a copy thrown in for free.

So I walk into the place to make copies. I was in a major rush. I indicated I needed help with the machine. Didn’t get any, just got the key to insure that they would get paid their fifty cents or whatever. So I walked to the counter to get help. (My problem was that when I pressed ‘start’, the machine didn’t.) There were 2 young girl employees sitting on counters chatting it up with a UPS delivery guy. One of them rather reluctantly walked over to help me, slowly. The supervisor (I assume), an older guy, was no better than the girls. Lousy customer service, lack thereof. Get a clue, UPS Store. You get one star for being open, the second star for being clean. Read this and weep.
⁵⁄₁₃ Update: Thanks, Kevin, for pointing out that these stores are franchises. I assumed everyone knows that, but just in case — I don’t want all UPS Stores to get a bum rap, because the one in my old neighborhood is excellent. Also, there are at least 2 UPS Stores on PCH in Redondo, & this one is the only one I have been in. (This is the one in the Whole Foods plaza.)
8÷4÷05 Update: Today I went in to make copies because my home machine is broken. It was like night and day regarding the service I received, compared with my previous bad visit. The staff has changed. The polite service could not have been better! I originally awarded only 2 stars; am now increasing my rating to 4 stars.
8÷17÷05 Update: No reason not to upgrade to 5 stars! I am receiving wonderful, helpful service, even over the phone. I’m glad I decided to keep coming back.