Gigantic Mirrors

Very pleasant on the phone when getting a quote. Had the quote emailed to me. Called back 3 days later to buy and they said they forgot to add a cut to the quote for $ 45. I told them the quote they sent me stated the cut was included. They said they forgot to add it into the total even though they stated in the email the cut was included in my total. So I needed to pay more. Asked them to honor their quote and they said no. Supervisor got in the phone and abruptly told me to go elsewhere if I didn’t want to pay more. Asked to discuss the situation further and compromise but he repeated the same statement and hung up the phone on me in mid-​sentence.
Also, I asked them to produce a contractor’s license for Florida (requirement of my condo) and they said they couldn’t provide me with that information. They said they don’t give that out. Never heard of a licensed contractor refusing to give out their license number to a potential client. There’s some shady stuff happening at gigantic mirrors.

I was so excited when I ordered a mirror from this company because it was for my special stress-​relieving in-​home yoga space. I paid $ 95 and the payment came out on 12÷27÷13. They said it would be 4 – 6 weeks for delivery. I began to inquire around that time and was told I would be contacted the following week for delivery. When that week went by and then the next and next, I inquired again and again. Their response to my inquiries about when my mirror would be delivered was always «next week.»
Forward to mid-​MARCH 2014: Then a couple of weeks ago the response changed to «your order fell through the cracks.» That was on a Monday. The woman said a delivery was scheduled in my area that Thursday, at which point she said my request of 6pm would be okay. I was so excited that I’d finally have my mirror and could start enjoying my yoga space… Wednesday she called to say that the first appointment had canceled and they needed to move my appt to the early afternoon slot. I explained that I had to work, so she CANCELLED MY DELIVERY APPOINTMENT.:(
Another week went by and never heard a peep. Still I was patient. Now, today (3/19/14)I called and asked for a manager. The woman on the phone came back saying he was busy and my mirror would be delivered «next week” — I asked again to speak with the manager. The manager (David)came to the phone and answered with a clear sound of irritation in his voice. I told him my issue and in a very abrupt and rude fashion, he told me that I would be put on the schedule for «next week.» After expressing concern that I was getting another «next week» answer, David crossed over into just plain mean. He said angrily that they will just refund my money-​I told him that I want the mirror, but that I just don’t understand why I’m being pushed aside/​forgotten. That’s when he muttered something and then actually, no lie, hung up on me:(I called right back and asked for a refund… which I was told would happen sometime «next week.»
I cannot understand why I was treated this way. David is a horrible horrible person.
Thank you Gigantic Mirrors for taking my money and turning my special project into stress that I did not need or deserve.