Jim Tatro – State Farm Insurance Agent

Jim and his staff are knowledgeable and professional.

The best costumer service, I definitely recommend this place.
Great staff, friendly and knowledgeable.
Wonderful insurance, they have health care, retirement.
If you are paying too much for insurance give them a call.
They will help you.

We have been with Jim’s office for several years now and have had great experience thus far. What few issues or questions we have had, they have been resolved/​answered quickly and professionally. We have several policies through his office, a motorcycle loan, and recently opened IRAs for both my husband and I. Jim is personable and professional. He is able to level with clients and explain things in a way that non-​insurance folks can understand. As far as his staff is concerned, we have dealt with Ben and Melissa and have had awesome experience with both of them.

My wife & I have been loyal to State Farm for nearly 30 years. We have lived and had agents all over the US and have stuck with SF for their consistent service, competitive rates, and product line. We have to say that Jim Tatro has been by far the best agent we have had without a question! We did have another agent in Reno when we first moved here 5 years ago but changed within the 1^st year because that person did not live up to our expectations of SF. Jim came highly recommended from a new neighbor and we have been extremely pleased with our decision! Our insurance needs were a little complicated and Jim worked hard to get us appropriate coverage and at very competitive rates (I cross-​check other insurance companies every couple of years). We have had a coverage review with Jim every year and always come away more enlightened with information about how we are covered. Jim has even been able to REDUCE our rates several times based on our lifestyle that other agents did not find! We highly recommend Jim Tatro and his staff for your insurance needs in the Reno area!

I have had a lot of insurance agents over the years and Jim is undoubtedly the best. It’s shear luck that I landed with him as my previous State Farm Agent retired and his accounts got divvied up. I liked Jim immediately as a person but what I liked even better was the service he provided. I really appreciated the thorough review of my policies. He took into consideration my lifestyle and circumstances to amend my policies. He sold me what was right for me and didn’t try to up-​sell me overages I didn’t need. He continues to review my policies with me annually and puts them all neatly in a binder so that I can find what I need easily.
I’ve worked with Jim for about 10 years now. I’ve only had to make a few claims but it was so easy each time I did. Jim handled everything for me. I only made one call. Whether it was something with my car or the flood I had in my dining room. He responded quickly and kept me informed of what I needed to do along the way.
Jim is a highly responsive, proactive insurance agent. I recommend him to everyone.
It’s a pleasure to work with Jim and I highly recommend you call him.

I have been with Jim and his group for well over a year. While it started off great, it slid downhill rather quickly. After a great employee went off to pursue her dream of her own business, The rest of the agency fell apart.
Poor customer service — if you need to talk to anyone, you will have to call several times. They will not call you back. And everything gets blamed on the underwriters and the billing department. They are not on top of your account or your needs. I was told that Jim would do an annual review to make sure your coverages would always be what they need to be. I had to go to him to get this done.
The new folks that came in are dressed more sloppily with a more unprofessional look. While Jim looks great, the rest of his staff are less caring about their appearance.
I was very happy at first and have been waiting for Jim and his crew to get back on the ball, but after several seasons waiting, I am now going to make a change this summer.

Tatro and his team used to be a highly professional group of people.
It seems that he is bringing in less mature and less experienced people to work with his clients and he has lost his ability to train manage his team.
When I confronted him with this, all I got was BS and excuses… no results. Time to find a new agent.

Moving to the area so asked for a new quote. One of Jim’s employees gave me one that was 30% higher than the same coverage. when asked him about the increase he then asked me to give more information about my wife and I. I found this odd, why didn’t he do all he could to give me the best quote up front? This employee was very courteous but then told me he had been on the job only 5 months as the reason he did not do all he could to give me the best quote up front. This sounded like BS to me since this had to be part of basic training. The employee was always very courteous and did apologize.
I asked to talk to Jim and finally did the next day. Jim apologized and told me he would set me up with a new agent. He also was appreciative that I took the time to let him know the problem. I said fine. This was 5 days ago and have not heard a word from Jim. As their adversting jingle goes. LIKE A GOOD NEIGHBOR, STATE FARMS IS NOT THERE. Well, not quite like that.
I expect better service than this even at Wal-​Mart. But service is what state farm is supposed to pride itself on. I’m not upset, just disappointed and annoyed that my time was wated since I always received great service from other agents. He even told me his office was in the top 1% of state farm office and got so many awards. Huh. Not my experience.
I did get another quote from another agent in the area. It was for $ 8 less per month, or $ 96/​year than Jim’s agent offered. This is not a major transgression but I just felt like I was being patronized especially by Jim. Just do your job right the first time and without apology– that’s all I ask. But this is not worthy of a terrible rating I guess I just feel the bar for State Farm should be higher than most businesses and insurance companies since it is what they brag about.
Anyway, best of luck to them. Just calling them like I see them.