RHP Mechanical Systems

The service techs are great, but the dispatch is the absolute WORST. They don’t know what they are doing at all. It’s a nightmare to call them.

I had RHP out in Dec. to service my new heater. This is only the 2^nd year I have used this unit. That night I started having problems. Our heater room filled with smoke and smelled of oil. This happened again a week later. Three weeks after the first visit we still smelled oil. After taking off the doors, I saw oil had been slowly leaking for weeks. A service guy came out and determined the fuel pump seal was leaking (it is only two years old) and that it need to be replaced. Today the service guy showed up and replaced the faulty fuel pump. After all three visits and all the headaches, this has cost us over $ 600 on a brand new unit. Sure doesn’t seem right.

What do you do when it’s Friday evening and the exhaust fan for your heater freezes, which leaves you freezing to. It is not a hard part to replace. So we find a place in Reno called Ferguson, which has the motor we need and they were close for Inventory when we get there. They were people in the store but no one would help us. So we called around and got in touch with RHP Mechanical. The customer service was outstanding. The young man worked hard to find a place with the part we needed what was open. But Ferguson was the only one that had the part.
So the young man working with us says, «hey we do a lot of business with Ferguson, let me see of they will sell me the part and let you pick it up». In less than 10 minutes he worked out a deal where we can pay RHP and pick up the part from Ferguson. This part was also about 20 dollars cheaper than all the online parts we looked at. The young man named Dave really went out of his way, and seemed to care that we would be without heat for a whole weekend before we could return to Ferguson on Monday. Ferguson on the other hand didn’t seem to care about our lack of heat.
Good service, I highly recommend going through RHP if you need work or heating products.

Amazingly professional heating and air conditioning installers and service people! I knew them as Ray Heating (here in the Reno, NV area for decades!)…now morphed into RHP… same stellar group. I decided to replace the 30 year old original equipment furnace to increase efficiency and to just get ahead of any failure of this original builders grade furnace. Costco had entered into a ‘deal” with Lennox and RHP… being a Costco member who values their choices this was a no brainer for me. The salesman, Troy Wilcox, wanted to have a few furnaces for me to choose from but the interior closet arrangement of my home limited the Lennox furnace choice to their most efficient top of the line model, SLP98DFV. My 30 year old starter home did not warrant such a beauty but since I plan on living here until I go out in a box the slightly higher cost seemed inconsequential to me. The installation was incredibly simple… the workers were friendly, professional and wonderfully clean, leaving nothing but a delightful new furnace in their wake. This was April 2011, the tail end of our heating season. All went well. Two months after the beginning of our new heating season the furnace was failing in some very odd ways. RHP was out in no time and these were not just parts replacers… their repair people are diagnostic experts giving me their full attention. The commercial installers who came to conduct the repair were, again, friendly, professional and pursued the repair to a happy conclusion leaving me with nothing but respect and gratitude for them. We were never without heat during the event, though chilled initially. I love the quiet soft heat of this furnace… since it is mounted in an internal closet near the bedrooms this made a huge difference in our winter sleeping. The filter we have on this unit would do a hospital proud. I want to thank the repair folks we saw and give them all a huge round of applause. I am recommending RHP to everyone who mentions heating or air conditioning needs… and those talking about remodeling, too. HOORAY for RHP!