Eyes on The Landing

The consummate eye ware shopping experience is right here. A shout-​out to Christian who deftly walked me through the frame selection and purchase process making a possibly bewildering decision easy, comfortable and one I could have confidence in. The other staff members were not only charming but very «present» and highly knowledgeable. For such an important investment in myself I can’t imagine going any place else.

Once upon a time I didn’t know any better, and I bought my new frames and contacts from LensCrafters and Costco and Sams Club. I was always lost among all the different frames and really did my best, but was pretty hopeless at choosing the right shape to flatter my face.
This was a dark time in my life, but luckily after moving to the Renton area, kind people led me to Eyes on the Landing! Every part of the process has been a total 180 from my previous experiences — the doctors are patient and helpful, the owners are passionate and involved, and the employees work with you to make sure you’re happy and look good in your new frames.
I have several pairs of frames from Eyes on the Landing, order contacts here on a regular basis, and often stop in to look at new frames that are in stock, and I plan to keep shopping here for a long time — the personalized service is worth it.
TL;DR — The Nordstrom of eyeglass stores. :)

The exam was fine —but then they show you some frames that are just the most nasty junk ever and then —-oh we have these frames that look so good on you, so what’s the price 1,000.00 and they hold your prescription —-unless you really need 1,000.00 dollar fames please go somewhere else

I have been wearing glasses and contacts for 20+ years and the service, eye exam, and quality of glasses are the best I’ve ever had. The staff are very helpful and nice and were very willing to breakdown my insurance coverage and the doctor was very friendly and explained everything he was doing and had very helpful recommendations. I’ll be back next year for new glasses!

This place has a great selection of trendy glasses. Prices are high. If you are rich or have good insurance and want quality frames this is the place to go. Your not going to get two frames for $ 69, but you will find some smooth frames, and a hipster to help you pick out the best pair for you.

My experience at Eyes on the Landing was nothing short of spectacular. The front office staff was extremely friendly and knowledgeable. I tried on numerous frames before I found a pair I loved. The staff gave honest feedback on every frame I tried, and they were truly interested in helping me find the right pair for my face and style. I never felt pressured to pick a more expensive frame, and I am very happy with the new glasses I received.
I highly recommend eyes on the landing.

My experience here was horrendous. The glasses are poor in quality and the staff are hostile, unreasonable, and threatening. Don’t be fooled — small businesses can be duplicitous too.
I paid $ 592 out of pocket (in addition to the $ 225 charged to my insurance) for glasses, expecting a superior level of quality. This place bills itself as top-​tier — a luxury glasses retailer. Unfortunately the glasses are absolutely shoddy.
Most frame brands are obscure and unrecognizable, yet cost around $ 300.
The experience of ordering the glasses was acceptable. The staff member was helpful but seemed to pressure me to commit on the spot. I believed I was ordering an extremely high quality pair — one I could use for years and that would help my face look great.
When I received the glasses, the results were disappointing. I tried them on for a few hours but knew pretty quickly that they wouldn’t work for me.
Not long after I received the glasses, I lost my job.
I returned to the store, with the goal of returning them and sparing us both the back and forth negotiation that would probably not result in a satisfactory outcome. I could no longer afford glasses as expensive as these, particularly given their poor quality.
First, the frames. They had appeared complementary to my facial structure when I tried them on in the store. With prescription lenses, they magnified my face, producing an unacceptable level of distortion. This is particularly disappointing for 1.74 ultra high index lenses that were priced at an extreme premium.
The lenses are simultaneously subpar and exorbitantly priced. I paid $ 169 for an anti-​reflexive coating that the staff member billed as being extremely effective. In reality, it was less effective than the coating on the lenses I ordered at Costco for under $ 200 (for the entire lenses). When I conveyed this concern to a staff member, she was unwilling to acknowledge the serious quality problem, and claimed that the coating was in fact more effective. This was false from my direct observation. Glare was more intense on the front of the lenses when I looked at a light in a bathroom mirror. The staff member offered to send the lenses back to the lab for them to investigate, a non sequitur given that the anti-​reflective coating was clearly ineffective. Investigation could not change this fact.
I explained my dissatisfaction with the lenses first, when the problem was really the frames. The lens problem was more tangible and would be more likely to result in a tangible positive outcome. The staff member seized upon this fact to discredit my story, pointing out that I had not mentioned the frames previously. This is true. She also claimed that I had spent an excessive amount of time debating with her. I contest that notion. I will spend as much time as necessary to receive the product I was promised and refuse to be manipulated. In retrospect, I should have been forthcoming about the real problem. That would have helped the situation.
I found the staff member’s tone rude. She repeatedly interrupted me when I was expressing my concerns, and near the end she proceeded to lecture me on how I should have explained my problem to her. This was offensive; I am an adult and can act as I see fit.
Unwilling to refund the glasses and frustrated with me, the staff member threatened to call security twice. That’s an unfair way to deal with customers. Most respectable business owners will try to reach a reasonable conclusion, but this one resorted to scare tactics. This was one of the few times I’ve felt scared to do business with someone.
This store has a duplicitous return «policy.» They place a statement at the bottom of the receipt stating that no returns on special orders are allowed. The lack of a clear return policy provided in writing should have been the first red flag; whenever a business makes a phrase unreasonably vague they count on their ability to dictate the interpretation of said phrase. What I ordered was not special. It was a standard order, carried out in the normal course of their business. I did not order anything unusual. A majority of their business is prescription glasses. By definition, if something is a majority it is not special.
She played the «I need to pay my employees» card. Interesting dodge. I made a compromise offer — refund me the $ 169 for the defective coating and we’ll call it good. Even this she refused.
A few days later, I found out that the lab was unwilling to make any alterations. No reexamination of the faulty coating. No placing the lenses in new frames. I’m on my own with $ 592 glasses I won’t wear and don’t work properly.
I am disgusted with this establishment’s unprofessional service, unreasonable pricing, and poor quality products. I thought people in my hometown were better than this.
It’s reprehensible when a business uses «all sales final» to peddle shoddy goods. Eyes on the Landing represents the extreme of irresponsible and greedy business. Don’t trust it

First time coming and my exam was a wonderful experience. The staff really caters to what their clients wants and which frames would compliment an individual. I ordered my glasses from them, I can’t wait to see them when they come in.

I arrived just at 6PM, unaware they were closing for the day. I needed two sets of glasses made, and had the frames and my Rx at the ready. About 10 minutes into the conversation, it dawned on me it was now after their closing. I acknowledged this, and both staff said «No problem, let’s figure this out.» They confirmed it was possible to fit the frames (highly curved sport style) and my Rx. We talked through the various lens and tinting choices and finished up with the ordering. Throughout the process I was impressed that the staff’s only concern was helping me get the right result, not about being late, or that they had to stay. They were warm, gracious, and filled with knowledge.
We finished up with them delivering a due date, and me comfortable making payment.
Two days before the date promised I received a call that the glasses were ready. I arrived this time well before closing and everything was perfect, including another dose of great service. One of their team even recognized me and came out of the back office area to help ensure everything was right.
In closing, I couldn’t have imagined better service or a better result than my experience delivered and am confident they will be my first stop when I look for my next set of regular eyewear.

I picked up my husbands glasses yesterday.
The staff were wonderful.

WOW! I LOVE THIS PLACE!
I’ve been wearing glasses for 10+ and never experience the amazing services Eyes on the Landing offers. I came in for my appointment and was seen promptly. Dr. Lock was everything you’d expect a doctor to be. Her comforting manner allowed me to ask all the questions i’ve had without feeling like i was asking too much. She explained every procure to me and even helped me understand what MY SPECIFIC insurance plan/​cover for my visit. Most doctors don’t even look into your file and explain that stuff to you– You’d have to ask the receptionist, but Dr. Lock knew and understood it all.
The technology that this place has is amazing. Everything is clean, modern and efficient.
I LOVED their stylish frames. It was hard for me to find a frame perfect for my face, but their optical staff helped me out the entire time i was there. Dr. Lock even came out into the lobby to let the optical staff what i needed specifically for my face structure and lens info for my terrible autism. Dr. Lock even stayed with me and helped me narrow my choices that would be the best fit. When have you ever had the doctor help you pick out your glasses? Never! After picking a frame, I was never pressured to buy or make the decision on the spot. I was given a written estimate and my insurance cover info was explain thoroughly again. The next day i went to Lens Crafters in Southcenter mall and couldn’t get any help with my insurance info for that location so i came back to EOTL, tried on a few more frames and made a decision.
My experience here was so special that i didn’t want to leave. I even feel inspired to become an Optometrist! This place is cute, and the staff are downright amazing.
I will be back for every visit i will ever need.

I have been going to see Dr. Lawson at Eyes on the Landings for several years and simply cannot imagine anyone caring for my eyes as well as her. She is very knowledgeable and her staff is fantastic as well. They carry a good selection of high-​end frames and accept my VSP insurance.

I really liked the doctor here but the people looking into my benefits knew NOTHING.
They told me I had used my benefit in 2013. In actuality, get an allowance each calendar year, which I later confirmed with my insurance. They also refused to work with any secondary coverage, explain that it was too much work for them to do the paperwork (ok, I can see that part, but not the misunderstanding and misinformation of coverage)
So I left the office with no eyeglasses and just a prescription that I will be taking to Eyes on Fremont, which has better prices anyway

Just had my eyes checked for the first time in a while. Great doctor, awesome sevice, they helped me pick the right glasses, not the expensive glasses. Thanks guy’s.

I find that for a practice that stocks high-​end products, the staff, including the OD, look unprofessional. The OD wasn’t wearing a name tag or a lab coat, so she was unidentifiable when compared to the receptionist, who also lacked identification. Both were unprofessionally dressed– sleeveless dresses and skimpy sandals. My visit wasn’t pre-​authorized, so I had to wait for the receptionist to call to find out my eligibility for frames. The cheapest product in house was $ 125 for frames alone. While the exam was satisfactory and timely, the OD was all over, helping another patient with frames while the receptionist was making her phone call. I understand efficiency, but the dynamic role changing is confusing.
Also, the receptionist was scolding me for not having my glasses in a glasses case! I was there for new glasses, not to be scolded!

I had an appointment scheduled for 5:00pm one evening. I called to say I would be a couple minutes late, which is more than most patients would do, and then arrived at 5:03pm. They had already taken the 5:30 appointment back and asked me to wait or offered for me to come back. I then looked around at their available frames and the prices are outrageous! I don’t know what demographic they are catering to but I was way out of my price range.
Between the prices and the customer service I won’t be going back to this office.

I sure do wish I had the experiences that I read about on Unilocal,which is what prompted me to go here last year for my yearly eye exam.
I will say this, Dr. Lawson is super nice. .. however, I had some issues.
My eyes had been having some issues when I went in so I knew something had changed for me. We tried several different brands to try and figure out the best fit for me. Twice I went in there after a call that my samples were in and when I got there the wrong ones had been ordered. The first time I thought ok, these things happen. But then it happened again.
But what really irritated me was when we finally figured out what brand I was going to use and had her write me a prescription so that I could get them at Costco for much cheaper, it turns out she wrote down the prescription wrong. And I didn’t catch this until I was picking up my contacts from Costco. I mean I was literally in the parking lot driving when I looked down and noticed something was not right. Thankfully, they took them back and exchanged them for the correct lenses after she called them and told them of her mistake.
And then when I went in to refill my order last month I was told that I would need a new prescription to which I asked, aren’t prescription generally written for 2 years, to which they replied yes however Dr. Lawson had written it good only for 1 year. I was a bit irritated to say the least.
And trust me, I get that mistakes happen, but this just seemed a bit much for my taste.

I actually just ordered my first set of glasses. The shop is very clean and Donna took the time to show me several frames and gave me honest feedback on what looked good and what didn’t. She also took the time to explain what various features and extras were available for different lens and frame types.
I would recommend them to anyone in the area looking for eyewear. My wife and son will be going in for exams soon and I look forward to working with them again…

Literally — as good as it gets! From the minute you walk in the front door of Eyes on the Landing you will never want to see another optometrist or purchase glasses elsewhere again. The storefront is modern and clean and offers a great selection of eyeglasses and Dr. Lawson and her staff make fabulous recommendations based on YOUR budget, wants and needs.
Both the staff (the 4 employees that I have had the pleasure of interacting with thus far) and Dr. Lawson are top notch. Dr. Lawson is flexible in dealing with her patients, I tend to be on the perfectionist (read: picky) side and she has been patient and full of recommendations for how to continuously move forward in finding the best pair of contacts for me.
Yesterday my bus was running late and I ended up missing my appointment (giving them a call to let them know, of course) and they were happy to reschedule me without complaint!
I look forward to going back next week and find the experience to be everything I could hope for AND MORE from an optometrist.

WOW.
Since moving to Seattle 2 months ago, I’ve been extremely fortunate to find some great local businesses (many through Unilocal). Although this place wasn’t a Unilocal discovery, it’s far and away THE BEST find of all since my move here.
First impressions: incredibly up-​to-​date, plentiful selection of frames; beautiful, light, roomy store layout; and the most knowledgeable, personable, genuinely helpful staff I’ve ever encountered in an optometrist’s office.
This place is heavy on attention to detail — from the display of frames to signage to the beverage offerings for patients to the spotless, modern restroom to the exam itself. The moment you approach from the outside, it’s obvious that nothing has been overlooked in the layouts or displays. Abundant natural light makes the place absolutely ideal to try on frames, and the staff honestly knows all of their products inside and out. This is the Apple Store of optometry.
Dr. Lawson is simultaneously warm, engaging, professional, fun, erudite, practical, empathetic, thorough, and sentient of patient needs. Donna and Christian were completely focused on taking care of every aspect of my first visit. Christian was not just versed on the vast frame collection, he had a natural eye for suggesting which frames would look just right on me. Had I been left unattended, I would have spent 30 minutes narrowing down to the 2 perfect frames he produced for me in less than 5. Donna spent a great deal of time ensuring my paperwork for my vision insurance was exactly as I needed it, and did so while making me feel like a long-​time neighbor who’d stopped in to borrow a cup of flour. From the greeting-​sans-​pressure on entrance through the huge smile on my face as I left, seamless interactions with all of the staff demonstrated impeccable team service all around.
Getting an eye exam and contact lens fitting felt more like a spa appointment. Hit the mall for get-​what-​you-​pay-​for, quickly processed, mediocre optical errands. Eyes on the Landing is for those of us who seriously care about our vision, want to spend the time to examine every option available today, and be well cared for by a staff who cater to our kind.
I’ve been to more optometry boutiques, stores, mall locations, kiosks, and offices than I care to admit, but for the first time ever, I feel as if I’ve ARRIVED. If I ever leave Seattle, I will fly here just to get my exams, contacts, and glasses. Period.