Peoples Insurance Agency

I got a used car from a dealership and to get it off the lot I needed quick insurance. They had this company’s card handy and they quoted me 260 because I have an accident on my record. But I got it so I could drive the car off the lot and continued to look for cheaper instance. The next day I called State Farm where they quoted me 130. I called to cancel with people’s and with an attitude the rep said «they know you have an accident on your record right?» Yes, they knew. It will be 3 years ago in 2 months so it’s almost off and I haven’t had any tickets or anything since so they gave me a good rate. That that it was any of her business. She told me to email the proof of new insurance and it would be taken care of. I called back after sending it and was hung up on twice after being on hold forever. I send a follow up email the next day and still no reply. I called again today and another woman told me that I would also need to fast a signed and dated letter stating that I wanted to cancel. They could have told me this last week. But the woman said to email it and I could get a check of reimbursement. This place is a scam. They don’t offer good rates and they make it impossible to cancel.

Absolutely awful. I was originally quoted a cost of close to $ 600 monthly for full coverage when purchasing a new vehicle, so the dealership offered to use their broker to find the best rate. They returned with a cost of $ 115 or so, which I very willingly accepted given my alternatives. They processed my first payment on the vehicle purchase date, and another a month later. I called today to make changes to the policy to be told my policy had been cancelled 5 months ago due to non payment. WITH ZERO communication from the agency regarding any kind of declined payment, or delinquent balance. Their customer service is the utter WORST I’ve encountered; they were clearly trained by, or previous Comcast employees. Stay. Away. Far far away.
Just don’t. Go through a reputable company, someone who won’t bait and switch and someone who you can get to answer the phone in a normal hour of business.

So after sending Kimberly K an email stating my frustrations with their company and that I was looking to switch if I don’t get a response, she finally returned my call which was a shock! I was pleased because I felt like she cared about my business. When I was speaking with her though, I was irritated because I found out that this ENTIRE TIME that we were with them, my husband’s name was never added to the insurance. So within those 3 months my husband has been driving our durango, if he got hit we would have never been covered. Anyways, she apologized about that and than said she would send me documents to sign electronically to add my second vehicle. I was happy and got the email FINALLY and signed it and sent it back… however when I called and emailed her to verify that she received my signed document’s, I never got a reply… than when I call to pay my bill, I found out from her rep (in which is hard to understand because main language is spanish) that the second car was never added, and that my hubby is STILL not on the insurance… smfh. I’ve had it with this company and their bull shit service. i mean KIMBERLY K, the dam manager at that location called me and said she was going to get shit done for me and didn’t… I can see why none of the reps there care about their customers and thats because their manager KIMBERLY K doesn’t. anyways I went to brookey insurance and spoke to a rep there named Kim and got full coverage insurance for a better price for TWO VEHICLES!