Ross Dress for Less

I am going to give this review for the weird and bad customer service I received when returning a pair of sneakers and obsolete return system .
They get minus stars for that. For the selection I give a 3*** hallelujah .
Short Story: Bought 2 pairs of sneakers. Exactly the same brand and same style and same size except the color. I tried only one pair at the store which fit me well. A week later I try to put the other one on and I just couldn’t. It was marked same size as the other one but when I put it against each other this one was much smaller .
So I searched for my receipt and went to the store. I knew I had the right receipt because there were 2 items on it with the same name and same $$.
When I got to the register the girl was very nice but she scanned the receipt and said the shoes are not on it. Whatttt??? So please tell me than what those 2 items would be? She shrugged her shoulder and declared «I don’t know «. Uhm??? So I asked for the manager or supervisor and she sent me to another register. The guy there also couldn’t find it on the receipt and called the security guy and was talking about looking at the security cameras or something like that, I didn’t even know what the heck he was talking about. So I asked my friend to please go and try find the same pair and bring it to the register. Which he did. Totally by chance, It was the same color and «size «I wanted in the first place. Once he scanned those in: MAGIC! It matched my receipt. How is that even possible ??
So I asked him to switch it out instead to do the return .
Now it gets weird ! He was insisted not to exchange it because it’s the «same size» as the other one. Regardless of the fact that I was saying «no it’s not a 10 » … He insisted that because the tag said so it is was a 10.
Finally I got so mad, I took the other pair off my feet (the other color I had) and put them together. The difference was close to 1»!!! The one I returned was so obviously smaller.
He STILL insisted they both were 10 ! I just gave up at this point. If he cannot see the close to 1» difference, I cannot help the guy.
Have these retail shop cashiers never heard of a mislabeling before? I mean geee!
Weird guy, weird experience !

Came today for the first time. Decent sized store, and I was able to drop 40 bucks in 15 mins. Lol. Nice customer service, and security greets you at the door. The place is clean, and not a mess like most Ross’s. If I had more time I could have found more stuff to buy. I hit the bedding department, and women’s clothes.
I will come back, as it is pretty nice for a Ross.

I was very pleasantly surprised by this store. Very clean, well stocked shelves… glad I did not read the reviews before I came in! The selection was excellent, too. I came in on a Tuesday evening, and there was only one person ahead of me in the line. Only reason they are not getting 5 stars is because the cashier (Young pregnant woman) took a call while right in the middle of ringing me up, and totally stopped helping me… didn’t even hand me my bag after I paid-​she was so engrossed in the phone conversation, I had to ask for it. But I won’t knock the whole store due to her bad manners.

I love this Ross best costumer service and they have really nice stuff. I got me some michael Jordan shoes that were original price 200 hundred at the store and I only paid 35 dollars.

Pretty empty for a Sunday and I found more than what I expected there to be; more inventory than the Granada Hills and Northridge locations and it is more organized here.
Had to take some stars away because some of the girls working here are RUDE AS HELL! Quit sighing cuz you have to organize, you work here don’t you? You signed up for this job didn’t you? You’re getting paid aren’t you? Some people earn less than your sorry ass and are more humble and friendly about it. What sucks even more is that one of the girls with attitude was the manager on duty. Seriously?!
I’d probably be back… and hopefully have the pleasure of dealing with the other, nicer, employees.

Usually I never had a problem with any stores, but this by far has to be the worst store in the valley. When it opened it seemed to be okay but now who chooses the «managers»? Last night I went with my boyfriend to shop around for a few things we needed. While I was shopping, management was talking to the new girl and explaining everything in the middle of the store where everyone was shopping. After that while I was looking through some frames, the «managers» were taking very unprofessional and rather rudely of the new girl. That is not all, When I went to try some things on and came out, the dressing room lady was no where to be found so I had the courtesy to put things back in place when she came rushing over and taking the things off my hands, she rudely made a joke about working there. Finally as if things could not get any worse the cashier was very, very rude. Not only did she rudely rush us out, but she forgot to give us one of our items. When we called the store the female manager answered and rudely told us to «drive all the way over here if you want your items» and was very unprofessional over the phone. As a retail worker myself, this is not the way to treat paying customers, especially customers that pay the workers paycheck.

First visit to this location. Friendly staff. Meg the supervisor was very helpful and patient with my concerns. She took her time to explain the return policy. She also went above and beyond expectations to ensure i had a good shopping experience. Thanks Meg.

Went here to see it because it’s new. No brand name anything cheap clothes & shoes. Left 5 mins after walking in.
On the plus it was clean… I miss loehmanns!

I will never go into a Ross store again. They have absolutely NO stock. Double wide isles, bare shelves, cheap looking crap. I’ve been in here 3 times since they opened, thinking there must be new stuff eventually. Not. NO STOCK. What a waste of time. Never again.

I have never been to a Ross that had very slow customer service, not only is their service slow but the workers look very depressed working here. Be aware of the return line your going to wait for a longggg time. Theres always someone standing by the entrance door and doesn’t bother calling someone to help a customer with returns. I love the store but not the workers.

Let’s face it Ross is not high fashion but it is good basics. I was in a rush, a friendly member of the sales team showed me where to go. It was tidy and everything I needed was easy to find. I was in and out in 15mins. That’s a successful shopping trip for a shopping hater!

I shopped at this branch for the first time. The store is clean, but the cashiers are really rude. I purchased 4 dresses and asked for discount because one of the items the thread was ripped. The cashier was not smiled and acted like robot. When she was done giving me the receipt, she called out another customer while I was putting all the dresses to my bag. The next day, I returned couple items and waited for a while watching the cashier organizing the return items. He also rude when I was looking for my credit card and got upset and no patient to wait at all when I was nervous I thought I lost my credit card. I swear I will return all items and never ever go back to the store because of those two bad experiences two days in row with the cashiers that don’t have professionalism manner.

I’m not a fan of these chain of stores. Yes you can get good deals on name brand items. If you can find them. Not sure why so many people open the packages of the products.
This store was, to my surprise clean. The area makes a difference. It shouldn’t.As a company you should set your standards high in maintaining your stores in cleaning and in organisation. It shouldn’t matter what city your in. Set your standards.
For the most part, long lines with only a couple of cashiers. More loss prevention personal than cashiers. Cross train your employees. During your busy times, put additional cashiers on the floor to help your guests needs.
2015 Unilocal Challenge.043/100

Came here with my husband for the grand opening excited to see how the store was. i usually like shopping at ross but these was the worse experience ever!! the store was nice the only issue was the loss prevention staff especially one employee who was named mark he kept following us around everywhere we went. we are Mexican and he looked to be white. My husband has tattoos but that was no excuse to stare at him nonstop and to follow us everywhere it got so irritating that my husband had to tell him to leave him alone and to stop following him around the whole time mark had a grin on his face saying he wasn’t doing none of those things. we proceeded to check out and mark was standing by the door still starring at us which really got me pissed out of 60 to 80 people there he was just targeting us which was very upsetting as we left he was standing by the door just smiling at us so i snapped i told him it was wrong what he was doing the manager was standing by and dint say anything at all so i went to him to tell him what is going on i think his name was lalo he was useless he said that he dint see any of those things happen which i was accusing his employee of doing. And basically said if we were not happy to not come back! how rude and worst costumer service ever I’m never going back to these racial profiling place again. We work hard for our money we went there to shop not to steal even when we were in the check out lane he was still close by watching us like really come on its ridiculous!! at least they should fake it a little and not be so damn obvious were not blind!