CVS/Pharmacy

The staff takes forever to get your medication. Even when I am the only person in line, it takes at least 15 minutes to get through their process. Ridiculous.

CVS strikes again. Called Saturday to enter a refill– Coco answered (Coco is always the person I deal with). They were out, and because it says No Substitute they said they would order it and it would be ready on Monday by 3pm. I was supposed to start taking it on Sunday, but because my health insurance requires me to get all maintenance medications at CVS, I decided to wait.
Called Monday around 1pm to confirm they received it– Coco answered. Coco never actually put me on hold, but decided to talk to the pharmacist– I could hear everything. I could hear her saying they didn’t get it in, that they didn’t even order it, that its no substitute, and to «just tell her sorry we don’t have it.» Coco gets back on the phone and tells me they ordered it but it wasn’t delivered. What is crazy is that they were not even going to call me. I HAD to call them to make sure they followed through on THEIR job duty.
I asked them to call it in to Target down the street, and they wouldn’t. I even gave her the number and she wouldn’t call. I had to. Again I have to go through all this trouble.
Not to mention that every time I come to this pharmacy, each computer freezes (every time without fail). Also, they spelled my first name wrong in the system and when I told them about it– they said nothing but «ok.»
I am going to contact their Customer Relations, but wanted to post something to let others know to go to Target or literally any where else. I am so tired of this place– I HATE that I have to get maintenance prescriptions filled here. I honestly get anxiety at just the thought of having to deal with this pharmacy, because it never goes right, it’s never professional, and it isn’t simple.

Not only does the pharmacy not pick up the phone, but even the main number is never picked up. Good luck in trying to get through. This CVS reminds me of being in a third world country. I tried to change my prescription to this location and had zero luck.
THANKS CVS

Super convenient if you live in or around the Town Center. Decent selection of grocery items that make a run to the store for non perishables or milk unnecessary and good deals on cereals now and then. I would say the one negative is the lines to check out can get a bit long before they finally call out to another cashier. Would like to see a more proactive approach to that.

Since i work in the town center this cvs has made it more convenient for me if i need a prescription or feel in the mood for a midday snack. The customer service is pretty good here and they always greet you as you walk through the door. Whenever the lines seem to get a little long they will make sure to open up extra cashiers to lessen the wait time to check out. Over all i give this a 4 compared to many other pharmacies.

Problematic. I’ve had my Rx here for several months, and each month I’m never really sure if it’s going to be there. This is the closest pharmacy to my house, so I’d like to keep my Rx here for the convenience factor, but there seems to be a lot of confusion and disorganization here. I tried multiple times to enroll in their text system, and now the app, but there seems to be some glitch every time. Even when I talk to a live person either on the phone or face-​to-​face, there’s always some exception or some excuse why my Rx isn’t refilled or available when they say it will be. Last week, I used the app to request my refill, and I received a message that it would be available that Wednesday. On Wednesday, I received a call from the pharmacy saying they couldn’t refill it until Saturday. I never received my text alert that it was ready on Saturday, even though I’m enrolled in the system and it has worked before, so today (Monday) I called to ask if it was ready, and the person I spoke with asked if I was completely out, instead of just saying it would be ready. I also got interrupted twice in that phone call before I could even explain what was going on to see if there’s something I need to do differently. Please get it together, CVS.

It’s the tidiest, most well-​stocked CVS I’ve been to. All the makeup brands actually had every product and shade available.
Normally the CVS experience for me is to get in, get out; but here, I wanted to linger. Customer service is excellent, too.
Please stay this way!

This is a great addition to Reston Town Center. I don’t usually write reviews but really wanted to compliment the managers and employees here. Every time I visit I’m greeted and asked if I need any assistance finding anything, and the pharmacy staff is outstanding. Best CVS I’ve ever been to, by far!

We were just in Reston Town Center and discovered this CVS when we were sitting in the park right across the street. Both of us were surprised and glad to see it as we were thinking that we would have to stop in on our way home at the nearest CVS to where we live as we needed a few things from there.
From across the street, it looked like it hadn’t even opened yet. However, when we got there, we realized that we were wrong.
This CVS is larger than many plus it has lots of windows which gives it a nice feel compared to the CVS stores that are generally drab and dreary.
As it is new, it was very clean and had that new building smell. While browsing, we realized that some items needed to be restocked. So, I guess that this is proving to be a popular place. During our browsing, an employee approached us and asked if we needed help finding anything — now that’s something that happens like never in other CVS stores!
The cashier was friendly and did his job very well. So kudos to store management for providing good employee training!
Overall, it’s good to see this addition to Reston Town Center! I hope that as this store ages that they keep it nice looking. If so, then I will be really impressed!