The UPS Store

Absolutely horrible and disgusting costumer service. I was standing in the line, the white employee called me over with his finger, strike 1. I told the guy I wanted to return some things from Amazon, which is then where the white employee then began to make fun of me & joked with another white employee, saying, ‘well where’s the stuff? We can’t do anything if you don’t have anything right?’ in a rude condescending way, & they both started laughing at me, strike 2. I felt so embarrassed, especially since they’re was another costumer witnessing everything. When I questioned him what was so funny, he got quite & didn’t see what was wrong with how he was treating me, strike 3. (Eventually he realized that the things I needed shipped out were too heavy to be in my arms and were actually in my backpack. The look on his face when I took out 6 medical books out my bag, priceless!)

I love this place! I come here every week and everyone here is so helpful. Hal and the staff here have helped me improve my business to my clients with so many other services outside just shipping and I continue to be impressed. I also see others getting the same service with a smile that I receive when I come here. All in all the personnel and service at this UPS store is outstanding!

Very helpful. Each time I come in they are both courtesy and professional. Always gives good advice for sending and tracking packages.
They are more expensive than going to the UPS drop site. So, I generally go to the ups store when I have a self return label supplied by the recipient.
Beware of the Ponytail! He will have to put you in you place (read Ian’s review). He is like an old man sitting on his porch and yelling at snotty nose kids to stay off his lawn. I have had to simply ignore his comments at times.

I’ve been a very occasional customer at this store for almost 4 years. I have yet to get in an out of there without the head guy in there (I call him Mr. Ponytail) giving me a hard time about something, or making a snarky remark. He told me this week that I should put tape over the UPS label because it makes it difficult (and extra half a second) to scan and that I should let him package it up next time. I know that doesn’t sound like much, but I was literally waiting for him to gig me on something, and he did. I only go in there for convenience and no other reason.

Nice place to drop off packages and documents. The staff and workers are super friendly, awesome, respectful and helpful as they go about doing their jobs. It is relatively easy to get to. There are also 3 copying machines that You could use to make copies if You need to.

I was very pleased with the service received when I needed to ship a wood/​upholstered bench from Reston to Dallas TX. Hal Berens made it happen, it arrived safely and it was all completed over the phone. Hal did a great job coordinating the shipment and I really appreciated his services.

I’ve experienced great customer service and convenience at this location. I’ve been renting a UPS box from them for about 8 months now, and I’ve been very happy with:
— Reasonable prices for rental, plus cost to ship my mail overseas to me while deployed
— They always greet me, remember me, and give me fast service when i visit the location
— They held my 4 very large pelican cases for me for over a MONTH, without charge, as part of my tiny little mailbox rental
— They went out of their way to help me carry these huge boxes to my car
Great neighborhood location… thank you!

The store is right across the street from my house so very convenient. But guess what everytime I go there, the guy needs me to speak real slow… not a big deal but kinda odd.
Anyways I went to print a shipping label off of my thumb drive and they charge $ 5 for sticking in the thumb drive into the computer and then the $ 0.10 or whatever per page. When I asked why this was the case, it was «safeguard against viruses, etc» so it was a recovery charge. C’mon. the FedEx guys down Sunrise Valley is $ 0.08 a page and they don’t care what you stick into their machine as long as its not indecent! If I have a pre-​paid label that was mailed to me by Amazon or whoever, why the heck would I want to print and pay an additional $ 5? What about their PC giving my drive a virus. I mean isn’t this a 2-​way street?

I went in today to mail a small’ish package to the west coast. The staff was friendly, but the price seemed really high. I said that it needed to get there by next thursday and was told that it would cost $ 63. I then said that I was going to leave and try the post office instead. The guy at The UPS Store said that he could look up the USPS rates on his computer, which he did, and through them it would cost over $ 80. I drove over to the post office anyway just to check, and mailed it from there for $ 14.95, to arrive Monday, 3 days earlier than I was asking the UPS Store for. I don’t think they were intentionally being dishonest, but their wiz bang computer system seems to be programmed to send your stuff the most expensive way possible.

You greeted me with a smile. You brought over a stool for me to sit on as you plugged in your enormous Polaroid-​like monstrosity of a camera. We joked about how I had to sit down to be the right height.
… then you charged me $ 13 for two passport photographs.
Howdy doody, honeymoon’s over, hon. You’re sweet and charming, but your price tag is –way– overboard. I appreciate that you take care of my needs, and with such expediency and good humor. But I just can’t afford your future services.
I’m afraid, my dear, that this relationship is at an end. It was great while it lasted! I may be coming back to you for parcel post and the like, but having my likeness wrought in indelible form is just beyond my means.