US Post Office

This place sucks and I recommend never going here. Ever. ALL the workers are extremely rude and the service here is complete rubbish. Better luck with the Herndon Post Office.

My office is in Reston, less than 2 miles from this post office. It snowed last Friday and Saturday. No one from the post office has come by our office this week and it’s Thursday. The roads are clear between our office and the Reston post office, but still — no sign of a postal employee coming to the building. We now have stacks and stacks of mail bins that are waiting to be picked up. A significant portion of the mail we send and receive is time sensitive, and now we have lost a whole week. I have been calling and calling USPS with no answer, and the information on their website regarding the storm does not mention this particular post office at all. There are no alerts saying it is closed. This is the worst post office I have ever had to deal with.

It snowed Friday and Saturday. Today is Thursday. No sign of the postman. The Washington Post has been coming for three days. The streets have been plowed for two. The trash has been collected. UPS delivers.
Everybody else gets through. Where is the mail?

Worst customer service ever! I never received a promised call about the whereabouts of my package. And when I went there, they gave me an attitude for providing a wrong address. They kept arguing with me that my address was incorrect. It’s like telling me my name is Katie and not Leyli. What a joke!

They have always been so pleasant to work with and always go the extra mile to ensure they do the job correctly. I even received a phone call when they weren’t sure if they should deliver my mail or hold it until I picked it up. I had filled out the online hold mail request both ways. They will most certainly be missed now that I’ve moved out of town. The lines usually move swiftly, the personalities are friendly and upbeat. And the person who was my usual delivery guy gave me great advice around the procedure for forwarding my mail. These people are nice, want to provide an excellent service and to be helpful. Let’s support our local post offices!

They seem upset that they have to help you. If you have questions they are rude & uncooperative. Terrible customer service! Avoid this location.

Horrible. I continuously get others’ mail and am fairly certain other people get my mail. Their number doesn’t work either. I would fire them if it were possible.

Some ding dong packing his boxes in line. Hello? Move to the side please. And the window clerk ought to know better. Hoc me a break !

I give them * because I can’t give them no star… I was in line for 5 minutes to get an appointment for passport. After the «manager» came out from his office he didn’t greeted me or ask «how can he help me?» He nodded with his head… I asked him to tell me when is the next available appointment. He went back to his office, answered the phone and scheduled someone else ahead of me. Then, came out and «barked at me»…“14^th.” I was asking back: «excuse me? What is that mean?» You can come on the 14^th.“
Admittedly, he looked forward to chatting with his friends who were behind me but this is no way to handle customers. Why can’t all be civil and courteous? Or train employees… Hi! Thank you! How may I help you? Should be basic vocabulary.

One of the better post offices! The young Asian guy is super nice & always helpful! I come all the way from reston to here & they are way more helpful!

Sooo… yeah.
I came in two days after I wrote my initial review and had an even WORSE experience.
It’s the middle of winter, and we’re all bundled up in layers. In addition, I had 328 239 890 324 packages with me, so I had stuff tucked under each arm and bags dangling from my frozen fingers.
I get to the counter, and the USPS rep is scanning them in… so far so good, right?
Well, I get the final package onto the counter, and I straighten my sweater (since everything was bunched up and riding up from the awkward package carrying — you know how it is). The USPS lady immediately stops what she’s doing, and she starts BERATING me for straightening my clothes. WHAT THE WHAAAAAAAAAAAT???
She starts off by telling me that it’s «unladylike» for me to straighten my clothes in public (seriously? «unladylike»? SERIOUSLY???). Then she tells me that I’m «disrespectful» for pulling down my sweater and that I’m a «horrible» person. Not wanting a confrontation (because she was only halfway through processing my packages), I politely apologize… and then she proceeds to tell me that I’m a «liar» and that people who straighten their clothes are horrible and lewd (more lewd than people who don’t straighten their clothes and flash people?) and how she’s going to call the cops next time.
Um…WHAT THE WHAAAAAAAAAAAAT???
OMG. This was totally crazytown. CRAAAAAAAAAAAAZYTOWN PEOPLE!