Boston Harley Davidson

I had the best experience with Harley Davidson of Boston! I needed to get some shirts with the Boston location on the back. I was informed they were not sold online and needed to be purchased in the store. I am from Los Angeles, Ca., so that is not an easy task! Angela at HD Boston emailed me pictures of some of the shirts and I was able to have them shipped! Thank you, Angela for giving me such great customer service from so far away!

I am nothing but happy with my SG and if I ever decide to purchase again or trade it will only be at BOSTON HARLEY! Thank You for my first Harley Buying experience.

Was almost tackled as soon as I walked in.
Pressured to sit down and talk over bikes anywhere from 3 to 10 years old and 2,000 to 5,000 over priced.
Had a sporty to trade in in amazing shape. Worth 4,800. They wanted to give me 1,100 tops.
Lol.
Got called by the salesman several times at home after I told him I wasn’t interested At All in anything he had to say on the matter. This kid Matt was a huge persistent gnat.
I repeatedly told him I would like to leave because it just won’t work out. Held out my hand and said let’s shake and end the conversation as gentlemen.
Did not shake my hand and chased me into the service department and interrupted Bid Bob and my conversation.
I finally had to call the GM Two separate times to get this clown to stop calling.
I’m harassed every time I try to go to the parts counter or service.
Forget they even exist is my advice.
I bought a heritage from an awesome place in NH and am loving them and my softy.
Avoid anything to do with this dealers or dealer group they are associated with!
Sad. It seams like it could be a decent shop if not for over pricing and over pressuring and greedy little staff gnats.
:(

I am incredibly impressed with Boston Harley Davidson!
I needed to rent a motorcycle for international guests visiting in Boston. I know nothing about motorcycles, but every time I called Boston Harley Davidson they were patient, understanding, and helpful. They took time to explain the various options for insurance and helped me to understand the rental process to make it easier for my guests to select a motorcycle to rent.
When I took our guest to Boston Harley Davidson to pick up the bike I was blown away. The shop is immaculately clean — even the service area is spotless. All of the bikes are clean, polished, and shiny. It would be worth the trip just to wander around the showroom and look at the bikes.
My guests were very happy with the motorcycle they rented. It was well-​kept, and rode well. The staff were helpful every step of the way. The day that we made the initial reservation ended up being rainy. They let us postpone for a day without batting an eye, or making it a big deal at all. My guests had a great experience, and had great praise for the way Americans conduct business. Thanks Boston Harley Davidson!

Nice dealership floor, however the customer service associated with their parts department is horrible. There’s a woman who has a negative attitude and is particularly unhelpful when asking for help identifying parts… acts as if you’re bothering her. Spend your money on parts elsewhere.

I purchased a 2011 Fatboy Lo from Boston Harley and had an issue with the digital clock not setting right on the odometer. I brought it in to get fixed while still under warranty a month later. A few days later The General Manager of the store called me to tell me that unfortunately the miles on the odometer (12,000) was not the same on the bikes computer (31,000). I couldn’t believe it! The GM (Dan) said he wanted to make things right for selling me a bike that had been tampered with by the previous owner and to stop by at my earliest convenience. I stopped by the next day and they swopped my 2011 with 31,000 miles for a 2013 with 4,000 miles no questions asked for the same payment. I’m glad they stepped up to the plate and took care of the problem. They could have never said anything and I would have never known. I have bought three bikes from them including the one with the tampered odometer and I will keep going back!

Great dealership with a nice selection of new and pre-​owned bikes. Ask for Frank he’s great and is willing to work with you so you can get yourself in the wind!