Kelly Nails & Spa

I have gone many times and every time I go in always have to wait an hour… with a appointment. this last time the guy did my gel manicure. not only was he rough and rude. he left my color all uneven, i gotten a bikini wax before and they made me bleed. my pedicures are always half ass done. I am very unique please with the shop it self.

I’m giving 5 stars to my nail tech Thao. She’s the only reason I continue to go to Kelly nails. I do have to admit that the staff isn’t always the friendliest. I’ve never had any issues with the salon. I will recommend that you always make an appointment to avoid long wait times. I make my appointment with Thao every two weeks for a gel manicure. I pay on average $ 24 for gel removal, manicure, and new gel coat. Thao is your best bet for a pleasant nail experience. In the past I got a beautiful lavender gel color that with in 2 days turned into an ugly grey shade. I went back to the salon and explained to Thao that I didn’t like the color so she removed and reapplied a new color of gel at no cost.
P. S. Thao only works with gel manicures not acrylic

Only gave 1 star so you could see this went in to do a color change at 6:55 I know they close at 7:00 but wouldn’t even answer a question only kept telling me they were closed went down to starbucks came back at 8:00 and their door was still open and people still inside I won’t go back

I came here with a friend who visits frequently. Her nails always look great so I figured mine would turn out just as great, not the case. It took very long to get my services started. They are rough in all they do. The hands down worst thing that happened was that the nail tech working on me had her son there. Not sure what her personal situation was to need to have her son there but while I was able to deal with his crying and whining, he sat down right next to her which kept her constantly distracted. There came a point when he sneezed and snot landed on my upper arm, which I could not wipe off because she was holding my hand working on my acrylics. She thought it was cute and laughed, I was disgusted and desperate to leave but because I try to be sensitive to all situations I kept quiet. My nails were crooked, uneven lengths and I was nipped a few times which drew blood. In retrospect if you are paying for a service the expectation should be no less than quality, respect and professionalism. Don’t waste your money or time here.

If i could i would give them NO stars
Bad attitude right when i got in my pinky nail is side ways my color peeld off the lenght dosent match & they didnt want to fix anything Worst nail place ever !

First time here and I must say I’m disappointed! The young gentleman in the front is friendly and makes you feel welcomed. My gel manicure however was horrible. What happened to taking your time. It was seriously rushed and not properly done. I was highly disappointed.

My nails are always looking nice when I leave here. They do them exactly how I ask. The wait seems to always be somewhat long and the employees aren’t really friendly and seem annoyed at times. I have to ask myself sometimes if I really want to deal with that to get what I want. Some days I do, some days I don’t. Therefore 3 stars…

This place is ridiculous! I come to get eyelashes done waiting here for An hour already when they finally tell me they can’t see me because they have an appointment ! Why wouldn’t they mention this to me from the very beginning? Unprofessional

I seriously think they don’t understand the concept of an appointment! The point of it so you don’t have to wait! I’m so annoyed!

great prices. very fast. my full set has lasted over a month. the only reason i had to go in was bc of my nail growth. even then i waited 3 weeks in btw my fills. definitely recommend!

First time coming here and probably last. I’m willing to put up wit a lot but this place just had snow ball effect. First the shop just feels cramped and gloomy, not very clean or organized. Second they had someone in that day to reupholster the the arm rests that are on each table. (Again an example of less than stellar cleanliness: when removed the arm rest at the station next to mine the surface underneath was COVERED with nail trimmings and nail dust. He simply wiped the table and said trimmings fell to the floor. No one swept them up whole I was there.) That would not be too bad except he was working right in the shop with his nail gun making the noise level pretty much unbearable. Third the man who did my nails was not very sensitive to what it’s like to be having this done; he was very rough when filing the sides of my nails and caught my cuticles several time while buffing them with the machine. And fourth: they charge an extra dolar for me to pay with my card. I’ve been to places that have an up-​cahrge for card, but I felt $ 1 was a bit excessive. All in all, now I’m looking for a new shop.

My friend and I came to the nail salon for pedicures and she got a full set. They said it would be a little bit. After 20 minutes they took me to a spa chair. The water was cold, which I planned to tell the pedicurist when they came over. Also– there was a Starbucks cup from a previous customer sitting on my chair, that was never cleaned up. 40 minutes later I told my friend I planned to just get up and leave because I hadn’t been even acknowledged. My feet were pruning from soaking for 40 minutes in cold water. They told me they would be right over. I am not confrontational at all. Perhaps if I was, I would have had better service, but this was the WORST nail salon experience I have ever had.
This salon is dirty and unprofessional. The towels are all stained and the stool and arm cushions are worn and falling apart. The floor didn’t seem to be mopped. Trash was cluttered around the waiting area chairs. The young gentleman hosting customers would take customers in and then hang out in a chair. Suggestion: have him clean on his down time. Or the manicurist who is scrolling through his laptop. Pick up some trash!
Never again. Terrible.

I just had a mani pedi and wax done and the work was good. My only complaint would be that the lady that did the pedi would stop to watch the ellen show. They were unfriendly in my initial entrance to the shop. I will go again to try one more time!

I’ve been coming to Diane for 3 years and she always does an amazing job on my eyebrows, pedicures, and gel nails.
They are usually booked and busy on weekends, so I recommend calling ahead.
Kelly ans Kevin also do a great job with a full set.

I came here a few months ago, they were so annoying and rude. Eating food while doing my nails. Eat somewhere else, seems unsanitary to me. I’d never come here again. My nails were okay but they had poor attitudes, I don’t normally get pedicures so I wasn’t sure what to do they talked to me like I was stupid, in a very rude tone. Avoid this place!!!

Worst experience ever. I came here for my first time and will never return, even if this was the last nail salon on earth. I had to wait about 15 minutes ad a walk-​in, which wasn’t bad. I went to pick out my colors, found what I wanted and opened the bottle. It was completely dried out. When I got seated I asked her if she had another… without even looking she rolled her eyes and said, «no.» So I sat down on this disgusting ripped leather chair, on a station that was extremely dirty and full of unnecessary items: many of which included the employee’s drinks. She started to remove my nail polish but between every finger, she was turning around to watch the football game they had on. She also had the drawer directly in front of her open with her cell phone so she could look at it. When she was done with each hand, she would throw my hand back at me rudely. I sat there in disbelief as she continued to ignore me in between each finger to watch the game and check her phone. I asked for a full set and as she was filing my nails to place the nail tip on there, she was turned around watching the game, so she nicked my finger with the dremel. I flinched and she said, «what?». I told her she got my finger and continued without an apology. As I sat there the entire time, while she half-​assed my nails and enjoyed her phone and football game, I was observing the place. There was food on the floor, every work station was dirty, and there was a plate of produce all rotten looking sitting one of the stations. She continued to pull tools out of the «soiled» bins. When it came time for her to paint my nails, I asked for all nails one color and 1 on each hand a different color. I had to explain i to her 3 times and finally her daughter explained it to her. Then one employee started talking about the green color I chose, stating it was «ugly» and another girl tried to cover it up. I had the worst experience ever in the worst nail salon ever. I will never return and I hope the state Board checks them out.

They do a pretty decent job here and are friendly when not busy if not the service can be poor thao does good mani pedi her mom not so much the polish she did on me was sloppy and globbed on! I also got acrylic another time they didnt shape them how I wanted but I was over all happy w/​them and got alot of compliments they lasted long didnt break I wanted roses but she said she didnt know how to do them so im assuming no one in there did… one good thing is same person who does your pedi does ur mani one of the girls has her kid there alot and hes bad lol what I didnt like over all was not a variety of designs, rushed of busy not to mention I took my daughter with me and asked to polish her nails and they ignored her and never did them since it got busy made me mad not like it was free! I would go back because its close but its just ok here :/​still looking for a good clean affordable spot near me that does it all!!!

This is one of the worse salons I have ever been to. I got there and was told I would wait 15 minutes. There was only 1 person doing nails, but they had 3 people doing pedicures which I thought was odd! I understand it gets busy, how ever I waited 30 minutes to find out there’s someone else still ahead of me. When I followed up with the receptionist he told me it was going to be another 30 minutes! So I asked him, why he didn’t say that from the very beginning. His response «cause I’m only guessing» anyone who gets their nails done knows each session is about 30 — 45 minutes that’s for just for basic nails not including special designs. So how would he not know it would be an hour wait from the very beginning! I didn’t get my nails done. Worse and rude service!

Called they said no wait come in. When I got there they said 20 minutes wait, finally left after an hour with no service.
Might have stuck it out but almost passed out from the chemical fumes :-/​
Get better ventilation!

So I decided, after going back many time and time again; I hate this place.
They are rough with you, they hurt you and when you say something about it they simply roll their eyes and say something in Vietnamese to their coworkers.
I came in here to get my acrylic nails because lets face it, 5 $ In this economy? I’m sold.
Anyways I come in here 30 minutes to closing asking for them to remove my nails
I get told «I ONLY TAKE APPOINTMENT WHAT U NEED?» In a rushed tone. I replied I need my acrylic nails removed please, and she goes «OH ME SO SORRY WE CLOSED WE CLOSED. COME BACK TOMORROW!»
Um how about no I’m not coming back tomorrow. You can put nail polish up your butt. If they close at 7 then what the hell? Why can’t they take me at 6:30? it wouldn’t have taken anything for you to quickly take them off and I would have tipped gratuitously because I was begging to have them removed.
You messed up Kelly.