The Home Depot

So I broke my mother in laws sink. Lol so I ran around Home Depot trying to find a way to fix it and I ended up having to fix the entire faucet. Thankfully a guy in plumbing taught me step by step on how to replace it and made sure the sink faucet I bought had everything I needed. I believe his name was Robert or Bryan but with all the chaos and nerves I had at that moment I could be wrong. He didn’t leave me till I was sure I could take on the project myself and that I had everything I needed. He definitely made me feel at ease! Great customer service :)

Came in to purchase a washing machine and Denfield was extremely helpful in the process. Thank you Denfield for helping me every step of the way!

Very bad customer service and poorly ran store wouldn’t waste my time or money at this store staff rude and doesn’t care about the customer at all just wants the money and that’s it… I’d give 0 stars but Unilocal won’t let you so was stuck giving 1.

5 Stars for Justin and his good work. The store is ok, no real issues. Justin really went out of his way to find the online item i needed vs the 2 first girls i talked to and advised me the online is not accurate, (when it was updated less then 1 hr ago). Thanks Justin, hopefully your hard work will take you far in life and become more successful.

I know for a fact that Home Depot as a whole has its issues as any other store. Its unfortunate that I have to write this review on the Rialto store because I truly respect the transformation that the Manager (Tia) had done with the North Fontana store. Now that she has taken over the Rialto store there has been some definite positive changes. Although she is only one person I for one know that it takes team work but unfortunately some things do fall through the crack.
I recently purchase 16 bags of gravel through Tony which was suppose to be delivered on Friday morning 12÷4÷2015 (never showed). This merchandise was verified at the Rialto (11 bags) store and North Fontana (5 bags). I received a call stating that it will have to come from Arizona California and for this I did not receive a reason why. This shipment was supposed to be delivered Saturday morning 12÷5÷2015 (never showed). Called and spoke with David (Assistant manager on duty) and he assured me that he gravel would be at my house on Monday (never showed). Here it is 2:30pm and I am calling to question where my paid product is located and when will it be delivered. I was assured that there would be a deduction from my cost because of the serious inconvenience. Its 3pm and Tony calls and states he is just the middle man and David has asked him to convey the ETA of my product. The delivery guy has to go to Upland (which I was told did not have any per the purchase) and has two more stops to make before he gets to me. Estimated per David/​Tony that it will be at my house at 4:15pm which is highly unlikely. With all this Tony has stated that David is working out a compensation on the inconvenience with the management team. How long does this take? Go figure. At this point I don’t have any trust in David or Tony. I will wait until 5pm today to see if I get a phone call and if not I will push it further up the chain.
Funny for some reason they will not let the call go through to the store Manager who is there today. Little do they know that I am persistent to the highest level when it comes to customer service.
How long does it take for gravel to come less than 2 miles down the street to be delivered?

DO NOT PURCHASE TOOL WARRANTIES! This company has the biggest racquet since the mob. It is almost impossible to get a repair on a tool because all the employees are intentionally kept in the dark on what the procedure is to allow a customer to use one. I purchased an air compressor with a three-​year warranty and have spent the past three weeks getting bounced around from one person to another. Taking it from one repair shop that would not repair it; to another repair shop that would not repair it. The shops were supposed to be Home Depot approved shops. Don’t purchase any warranties on tools.

horriable customer service. they never answered their phone… OH THAT WAS THE RIALTO STORE…

Walked around the store six times. Just trying to find shelving for my room. No one (and I do mean no one) asked if I needed help. I found a couple of things in my own after about 20 minutes. Went to lumber to find someone to cut the wood for me. No one…
I tried to stop 3 different employees and all of them kept walking as if I weren’t speaking to them. I’ll happily go to Lowe’s. I don’t have those types of problems there. That’s what I get for trying to keep it close to home.

For my new home, I purchased a fairly expensive, new barbecue. I had to travel a fair distance to this location as most stores were out of stock (this location only had a floor model). Being new to barbecuing, I asked the sales associate that rang me up if I needed a conversion kit to hook the barbecue to my natural gas connection in the backyard as I had heard that some might require it, but wasn’t sure as the barbecue advertised dual fuel. The sales associate assured me nothing else was needed and asked me to swipe my card. However, as I read the owner’s manual at home as I prepare to start my new barbecue, I realize that a natural gas conversion kit is a hard requirement and it’s not included. So, not only am I not able to barbecue after getting the barbecue all the way home, I still have to go out and purchase a $ 50+ part to get it working. Will I return to this Home Depot? Nope.
And if a Home Depot representative is reading this, feel free to contact me. This incident is the sole reason I will never shop at your location again as well as tell everyone I know not to visit this location. Funny how one person not caring can provide a negative ripple effect.

The paint department man was so helpful! helped me find the perfect color to match my living room! very helpful and professional!

Carpet sales associate was very rude, and had no clue what she was doing. Manager needs to look into this

Stopped to pick something specific up. I decided to walk through the garden area. The employees were extremely helpful in helping me find a certain plant. Overall the store was clean and organized …

I’m definitely not one to complain, but wow, it’s absolutely astonishing how terrible the customer service is here, never will I spend another dime st this home depot, too bad I can’t give them zero stars!

I have been in many many Home Depot’s and this one has been going down over the past year. It used to be my favorite one for about 5 years but now it’s trash. I try to steer clear of the management when I’m there. I now am starting to have similar issues in the Rancho Cucamonga store and I attempted to speak to the DM who I was told is Tim Fington. He also ignores my calls and I was told he’s too busy. For customers, too busy? It turns out he is in charge of both stores. Now that makes sense.

Only giving 1 star because leaving that portion blank isn’t an option.
By far the worst experience ever. This store has horrible customer service. I purchased a fridge and 2 weeks later still had not received it. I thought I had handled the situation by calling corporate and having them deliver it, but their lack of communication between their delivering service and corporate and the store resulted in my 3^rd reorder being cancelled. Yes, they brought the wrong fridge twice. Still waiting for my refund. Which was «processed» last week. I can’t believe Home Depot has such horrible service. You think speaking to corporate will make your situation better. WRONG! My family and I will never buy anything from Home Depot ever again.

Check out girls are idiots smh, if there’s no barcode to scan they don’t know what the hell to do. Teach your employees how to look up sku numbers manually.

Came in to pick up replacement parts for my shower & an older gentlemen in that department knew exactly what I needed. I didn’t even have the part & I did a poor job of describing it bit he knew exactly what I needed. Sure enough went home & fit like a glove no more leaking. This place has some pros! Only coming here keep up the good work

I’ve been a Home Depot shopper since I bought my first home 15 years ago and most Home Depots would get an average of 3 stars from me, but this Home Depot in particular is so much better. Their employees are super helpful unlike most other Home Depot stores I’ve been to. Other stores employee’s seem to point you in a direction and then run off as quickly as they can, not here, they will walk the store with you and help you with all your shopping and questions if needed. Everyone from the greeter at the door to the checkers at the registers are super nice. Whoever they have as their customer service training manager is doing a wonderful job. They seem to have more options and product in stock than other HD’s also. This is my favorite Home Depot store in the area.

You know I have been to a lot of Home Depots in my day some good, some bad, but I can honestly say I had the Best Experience ever at this location, that store is lucky to have a an employee name Chuck. He went above and beyond for me with my plumbing questions even matched up everything I brought in, he didn’t just tell what asle to get it on, he put what I needed in my hands. Honestly that was the Best Service I have ever had in a Home Depot. I look forward to doing my repeat business at this store. I like to say thanks to Chuck for helping my family with our Plumbing needs.
Sincerely,
Lewis M.