CC Carpet

After shopping around and researching many of the Dallas area floor companies, we decided to use CC Carpet for our engineered hardwood floor installation. A salesman came to our home with some of the popular samples that are stocked by the company. We chose an expresso colored hickory. Our floor was installed less than a week later after our initial visit with the sales rep. The installers were very friendly, paid attention to detail, and did not cut corners. We are very pleased!

They don’t clean the subfloor and replace the previous tackless stripes at all, though their quote covers all.

We moved into a new house in ¹⁰⁄₂₀₁₄ and used CC Carpet for carpet replacement in the hallway and bedrooms. We worked with Morgan Fitzgerald and Greg (sales rep) and had a great experience. Greg came out to our home and was friendly, professional and very knowledgable. We were were planning on bidding out the job to a few other companies but after our great experience with Greg– we decided to just go ahead and use CC Carpet. He was so honest and really had our best interests at heart and didnt try to upsell us or sell us something we didnt need. The installation process was just a great. Nice, hard working people work for this company. We trusted the installers in our home without us being there the whole time. Really impressed with this company from start to finish.

I stopped in yesterday afternoon, looking to buy some carpet for my house. The woman working in the store came right over and asked what I wanted. I told her that I’d like to see some of their wool, wall-​to-​wall carpet samples. She told me she would show me the samples but she couldn’t talk about pricing. Huh?
Can you tell me how much they cost, either by the square foot or square yard?
No.
Ok. I can’t make a decision without knowing the price.
I understand — but we don’t have pricing for any of our wool samples.
Do you sell a lot of wool carpet.
No. Not really.
Ok. Thanks a lot.
Come back and see us!
Really?

I had used CC Carpet before, so when I saw their commercial that they were offering ‘Half Off Granite’, I thought I would give them a call.
Their quote came back almost $ 2K more than a competitor. When I asked the salesman if that was with the half off promotion, he said it was.
When I told him about the other quote I had received and questioned how his could be that much more with half off, he responded that the sale only included 3 granite colors, and that was not what I picked… Umm, I thought he said his price was with the half off???
At any rate, I have seem the commercial several times since, and have paused it to read the fine print. Nowhere does it say the promotion was only on select colors.
False advertising. Scam artists. I do not recommend.

I have used CC Carpet 3 times in the past and have been pleased every time but this time was different. I was planning to put my house on the market and I needed one room re-​carpeted (they had already replaced all of the other carpet 2 years earlier). I called, Ron came out, I picked out carpet to match the existing carpet and he scheduled the service for 12÷5÷11. The carpet was replaced while I was at work and when I came home I inspected it and saw it was the wrong color. My carpet everywhere else in the house is tan/​taupe and the new carpet was white. I called the same day to tell them about it and had to leave a message for Ron after the receptionist told me I was mistaken about the color and there was no way it was wrong. She actually said there was no way they could make a mistake, ever. Ron called the next day and said he’d be out the next morning to look at the carpet. He didn’t show so I called again. He told me he’d see when he was going to be in my area again and he’d come then. That was the last time I heard from Ron. I have called 1 – 2 times a week since 12÷11÷11 and leave messages for him, but he doesn’t return my calls. I called a final time today and still no return call. He even left his carpet samples here and didn’t even come back to get them. I have my house up for sale and people see the white carpet butted up against tan carpet and it has a negative impact on their opinion of my house. It’s a tough enough housing market as it is without the added issue of mismatched carpet. I understand that carpet from different dye lots might vary slightly, but this is wildly different. I hate that this happened because I’d had such a long consumer history with them but I won’t use them again and I will never recommend them again either.