Sultan Café

I think it’s a nice place with some reservations. It gets busy here, so service can get a little slow at times. The food is good and the hookah is on point. They can use a refresh inside, and be a little bit more attentive to their customers. If they address some of these issues that I and other customers have, it will definitely be a better place. Overall a cool place to chill, family run and your business is appreciated.

Love the atmosphere of professional clientele that frequent Sultan. Food is usually between good and great. Shisha is also between good and great. Customer service is generally very pleasant. My suggestions to them is to improve their coffee and tea service with some higher quality coffee/​teas.

Came here at 1:30 am and they said it was closed. It states they close at 2:00 am. Wouldn’t recommend this place, it looked lame.

Food is good, hookah is good, but service is atrocious when it gets busy. Short of going up to the desk, it’s impossible to get attention… When it’s not busy, no issues.

Ordered the chicken shawarma today and it is delicious. The chicken is extremely juicy, the pickles &tomatoes are always fresh, and the peta wrap is thin and hot. Ahmed, is a superb server, the owner is always energetic and amicable, and Raina is the coal connoisseur who always manages to provide hot and ready coals for my hookah at every turn even when it is busy. Sultans is my go to place to smoke and eat Mediterranean food in Richardson.

Pan flavor is back… food is great. Bread is soft. All the platters are great. solid overall

Trash, customer service trash, my waiter was drunk or hight, the owner still live in theirs old ages mentality, they need to recognize they have a business in USA not back home. Don’t recommend it to any one.

Absolutely great place for Hookah & Kabobs!

Great environment wonderful hookah selection
I’ve been coming here for many years and it’s conveniently located in the heart Richardson

Good food, The hummus usually hits the spot. The hospitality of the owners is consistent and great. One of the few places where you can get hummus with lamb in it. This is an amazing concoction and you will crave it once you have it. They offer a lot of wonderful sauces as well.

This is our families favorite restaurant. Imad is the best chef. It’s not just a hookah café. No matter what you order from the menu, it’s delicious.

Honestly, I’ve been to many hookah lounges/​cafes and by far this is the best place for food and shisha. From the first year they were open to now, they’ve come along way. My first shisha experience was around their first year and you could tell they just recently opened. I’d like to say I’m a regular here and I’ve been coming here religiously for about 2 years now.
First off, the atmosphere is perfect. It’s not to loud like other places where they have the music blaring and not to quiet where people can hear your conversations. Second, the food is great. I know myself that the food is all freshly prep and cooked. To add to that, the meat is Halal and the kitchen closes at 1am if you have those midnight cravings. Last but not least, the hospitality is A1. If you actually get one of the Rabah’s to start your night out, just know they will take care of you and definitely make you laugh when the get the chance.
I’d also like to add that they have free WIFI. If you like to be in a more quiet setting, I recommend that you go between the times of 11am to 5pm. I personally like to smoke and work on school work or just work in general. As well you can sit outside under the shade if it’s too hot. As the night goes on, their service can be a bit poor at times, but please understand that if you just sit yourself at a table, they won’t see you because it can get really busy and they try their best to accommodate to their customers. Just walk to the front by the register, inform them and they will expedite things for you. The one main important thing I must say is that if you come for the shisha, they have coal runners or the «Coal Ladies». They come by about every 15 – 20 minutes!

Absolutely LOVE LOVE LOVE this place! Amazing food and the patio area is incredibly comfortable. Amazing atmosphere. I wish there was a word to describe this place.
Hookah is incredible! Let’s not forget to mention the customer service, in one word, Fantastic!!! Love these guys, especially this lady (named Lina, I believe) who does not speak a word in English, but knows exactly what you want and how you want it. (Charcoal for your hookah)
I will definitely come back every single chance I get. I wish I lived closer :(

Food and hookah was ok— prices and service was not good at all. will try other places.

I’ve been a Sultan customer since they opened. They take the time to get to know you and treat you like family. The Hookah I’d the BEST. If you don’t like it, they will remake it. Food is also great, open late, and lots of repeat customers.

Really bad service and one of my worst experiences, three months ago when I was there took my friend we were sitting outside at the patio and our server was with a group of teenager cussing up and talking without any common sense he was only 10 feet away from us but he still kept ignorig us and the rest of the staff were walking by nobody even cares about customer service here and by the way we had to wait for more than 15 minutes just to get the menu.

I went to this restaurant and waited for 20 minutes very very bad customer service didn’t even eat nobody wanted to talk to me or take my order very bad restaurant bad service service is bad bad bad 0 stars

Nice place to have some great meditrin food with hookah, fast service recommended to go and tryout

The worst service I ever experienced in my life was at sultans! My friends and I waited for 15 minutes for the menu then waited 30 more for service that never came! The waiters would pass us by. Even when we would say excuse me they would just look at us and walk by. We decided to just leave. Avoid this place at all costs, go to afrah.

Some chick with lots of piercings and dark who barley spoke up when she talked was our waitress. She brought our hookah with no coals on it and now we’ve been waiting for a long time…

Just had a cold kinafe plate.

This is a usually jam packed place for hookah. Many regulars come here, so I often run into friends here. The regulars come here because the hookah is usually excellent. And if it isn’t, they make it right. The food is not bad either.
I prefer this place over the other hookah establishments in Richardson.

Best hookahs in town, great food and the staff remembers you when you come in. I recommend this place for everyone that wants a good chill spot to hang out at.

I’ve not eaten there, but the service has been good the last few times for tea, juice, sparkling water, hookah. It’s family owned and operated so the guys are always walking around checking on things, making sure our groups are doing well. They’re really nice. Our waitress was super nice earlier tonight, wish I’d gotten her name. She was bright, cheerful.

Let me just start of saying that I have been coming to to this hookah bar since my junior year of high school. And when I first started coming here it really wasn’t that bad of service, but it was the hookah and food that kept me coming back. Now, it’s just sad how careless and cocky they have become. It’s clear that they could care less about how customers feel. There have been numerous times where I have had to get up and place my order up at the front after sitting for maybe 20 minutes– even during times when they weren’t that busy.
About 2 two weeks ago I came with my three of my friends. We ordered a large pot of tea, and after all of us had at least 2 cups each, one of my friends looks into his cup and sees a WORM. That’s right, a WORM. About an inch long worm was in our pot of tea. We almost vomited at the thought that we had all been drinking out of pot of tea with a worm in it, and my poor friend would have DRANK it had he not looked down at what he was drinking!!! So my friend gets up and calls our server over to our table. He is like «Okay I am so sorry, let me get the manager.» Manager comes over and is like «Damn I’m sorry that sucks. how about your tab is on me today?» (uh, I would hope so?!) and I’m like, «No that isn’t gonna cut it. I am going to keep my free hookah coupon (6^th hookah is free) and we need 3 free hookahs.» (one for each of us)
He’s like «No, sorry.» So him and I go back and forth for a couple minutes until he finally says he will talk to another manager. My friend and I get up to use the ladies room and run into him walking back to our table. He says he will only give us two. I’m like «no that’s not going to cut it.» but walks away from me before i finish my sentence. So I’m super pissed at this point because of this fool’s audacity. I walk up to the front and start talking to one of the nicer servers in a discreet manner.
Another manager walks up to me talking about «you are bribing us. we are a business we don’t have to give you anything just because you say so.» He proceeds to ask the manager that walked away from me if i was rude to him in the first place. He LIES and says i was rude to him from the jump. Both our original server and my friends will vouch that i was completely diplomatic in the beginning. He then starts telling the servers to call the COPS on me.
At that point i lost it. Really, Sultans. You’re gonna call the police after my years of loyalty and money to your establishment.
I walk to the back to get my stuff and when I get back to the front, the guy is trying to be diplomatic with me. So I tell him what tipped me over the edge, and why i think we should be compensated 3 additional hookahs. They end up giving me the 3 additional hookahs and the guy is being super nice and forgiving and easy-​going. We end up shaking hands and smiling and me leaving on what I thought, was a good note.
A week later my friend and I walk into Sultan’s at about 6pm on a weeknight, before it gets busy. So its real quiet and calm.
Servers are being super awkward to us. Even the super nice one that had served us the last time. We sit down, order our hookah. About 10 minutes later one of the managers walk up to us and sits down. (he wasn’t there last time.)
He starts coming at us the wrong way, talking about «who are you to come at us like how you did last time? what gives you the right? How long have you been coming here anyway? i can refuse service to whoever i want to. no one is perfect. how can you sit here and demand 5 free hookahs.»
i tell him,“I’ve been coming here a long time. and i went off on the guy because one of them walked away from me while i was talking and the other threatened to call the police on me. but i do feel bad for doing that, i don’t feel good about it. if its your coupons that you want back, here you go. (i handed the three of them to him.)
He says, «noo! it has nothing to do with the money! it is about the respect and (blah blah blah)» but he proceeds to TAKE BACK TWO OF THE COUPONS, and hand back the third one saying,“this is a gift from me to you.“
i know the only reason he came over is because he felt like we got over on them by getting our free hookahs. and it is so pathetic and tacky that he took the the coupons back. and he didn’t come over to our table in a diplomatic manner, he came at us like I was a thief and messed up for trying to get what we rightfully deserve.
Honestly, that was it for me. I can’t deal with them anymore and i don’t have to. i don’t have to give my money to these pigs anymore. i’ll go where my money and presence is appreciated. period.

Was in Dallas for work and decided to check out a restaurant with hookah. Not only did it take 15 mins to even get a waitress to come to our table, she started talking to the table next to us while we were trying to place our order. Ordered a hookah, pot of tea, and hummus. First let’s start with the hookah, as a frequent shisha smoker I was not very impressed, they had instalights for coals and the flavor was terrible, the hose was very cheap and even though the hookahs were KMs they were not smoking like them. Tea came out in a broken pot so ofcourse it spilled all over my hand when I tried to pour a cup. Piping hot tea on my hands, definitely not fun. Hummus was okay, pita bread was hard and dry. Didn’t taste fresh. We had to leave because no one was serving us. This was definitely the worst service I’ve received from a middle eastern restaurant. Don’t go here!

This is one of my go-​to hookah places, partly because my friends know the owners/​workers and partly because it’s close to King’s Noodle. And because my friends know the workers, we’ve always had friendly and chill service. They’ve gotten a lot busier in the past year or so though, so there’s always new faces now.
For anyone looking for a lounge place, keep in mind that this is a restaurant so there’s chairs and tables rather than bean bags. That being said, I’ve never actually eaten here so I can’t comment on the food. The hookah is usually pretty good for us.

Fantastic hookah! Every time I go, the shisha is very high quality and I thoroughly enjoy it. Only qualm I have is sometimes it is too busy for the staff to provide timely service. The food is delicious and the atmosphere is very casual and relaxed.
One thing to note, they allow beer however it must be non-​alcoholic. This hookah bar is not a bean bag/​lounge kind of location, you have a table/​booth and can eat full meals there.
The buffet in the evenings is fantastic!