Alpha Computer Center

I am a fan !!!
I am back in the USA to help family and needed some computer repair help myself.
Others told me to check these folks out and to ask my questions.
Stopped by to ask if Alpha could repair my loose charging port. (Nexus 7)
Paul was very helpful and went out of his way to find the best place to help me.
I got good contact information and phone numbers from him.
He is very bright about the computer world. I will sent friends to see them.
Thank you paul.
Jefferson

ABSOLUTE WORST COMPANY!!! If you like to waste your hard earned money, then they are your people! I’ve spent over $ 200 for them to «fix» a few things– update my virus software, and to fix my Skype. They are the worst! Now my laptop is even slower than before they laid their hands on it, Skype still doesn’t work, AND they erased basically EVERYTHING on my laptop including Word! I’m a college student living pay check to pay check and they screwed me over big time!!! F-​ing business! NEVER DO BUSINESSES WITH THEM!!! Go else where!

When I brought my Macbook Pro in they hooked it up (charged over $ 80 to do so) and said I had no hard drive problems, but they’d take a closer look. Next day I get a call saying my hard drive is the problem.
They later said the battery also needed replaced, which I said was fine. When I returned to pick up my computer and old battery, they had taken it for themselves and said I could not have it because I did not ask for it. Apparently exchange of personal property is a given when you use their business. The «manager» in sort of a self absorbed way, acted as if this was common and that I was beneath them for even asking about it.
Finally, after spending $ 500 to keep my old Pro running, it runs slower than ever and I don’t have any place in town to take it, since I don’t feel like using Alpha again.

DO NOT GO TO ALPHA! I say that Alpha was a family owned business who was certified in MACs. So I decided this was a good place to go and support to get my computer tuned up. I sent my working computer to Alpha where they diagnosed that it needed a new key board and RAM, which I agreed to. After one long week of me calling them, they have managed to make my computer not work. It now can not turn on and they are saying I need a 500 dollar part. I had NO problems with turning on my computer before. Not only did they break my computer, but the manager was extremely rude on the phone and did not utter a single word of apology. I am disgusted with the service. I understand things can go wrong, but there is a way to handle it. By fixing what you ruin. I put my computer in working and slightly slow, and got it back not working… and they charged me 80 dollars.
DO NOT GO TO ALPHA!!!

I recently had a GPU go out on my Macbook pro. I called Apple, and they sent me to Alpha computers. These guys are great. They get the job done quickly and with great communication.
I also started asking about their other products, and how I could set up my Mac better at home. They were great with the free advice. It is such a warm and inviting place you just want to go there and hang out. As an extra bonus, they let my kids feed their cute little dog.
I highly recommend these guys. Hopefully we never get an Apple Store in the Tricities, because they could never serve us as well.

~ IN LOVING MEMORY ~
Macbook Pro
Born Feb. 15, 2006
Died Jan. 11 2012
512Mb Memory, 80Gb hard drive, dying battery, missing right «shift» key
Yes, I recently experience a sudden loss.
Yes, she was ancient.
Yes, she was slow.
Yes, people made fun of me because of her.
But she got the job done… until that fateful snowy winter day. (well, I don’t think she’s dead. She has some «kernel» issues). Either way, I was honestly already contemplating an upgrade — I just wasn’t expecting it to happen on my computer’s terms!
My only issue: retrieving all of my data. With an external drive & the measly 80Gb, I had all of my music and many many photos and videos. I was freakin’ and was scared about losing it.
A quick Google search lead me to Alpha Computer Center (in the Uptown Center).
I called them and explained my situation. My first thought was to try and fix the computer, they said they would need to look at it, but could probably remedy the situation. I also thought about just transferring everything on the hard drives to a new computer, and they said they could also help with that.
They calmed my nerves, and consoled me with my loss.
I ended up getting a Mac Mini overnight, and decided to transfer the files myself. I went to Alpha to get a fire-​wire cable and a wireless keyboard. The shop is actually really cool. It’s located on one of the internal cross-​ways of the Uptown (so it’s hard to see from the parking lot. I don’t know if Apple is all they sell here, but they certainly have lots of Apple products. There is a little show room and they have some pretty cool looking Apple stuff on display.
After wiping the slobber from my mouth, I asked for the special cable I needed (fire-​wire for a new Mac Mini to a Macbook dinosaur). I then asked about a keyboard. They actually had an open box wireless keyboard and sold it at a discount. For all intents and purposes it had never been used — -so it was a steal, and I totally snagged it.
If you have issues with any of your Apple products, this is the place to go (since we don’t have any Apple Stores within a few area codes). There have several technicians on staff, and you can see their work stations where they resuscitate and pimp up computers. There are also several certificates on display showing their prowess at their trade. So basically this joint has mad skills!
Super nice & knowledgeable staff, Apple products on sale, and super convenient and local.

These cats know their Apple products! Every time I’ve brought my Mac or Time Machine in, they’ve known exactly what to do and had a good understanding of how long repairs would take. They have always been very respectful of my desire to not be computerless for long.
There are a few of the employees who know a bit more than others, so ask lots of questions if you’re not sure they’re giving you the right answer. The better employees will be able to answer all your questions. The less knowledgeable employees know enough to ask questions when they aren’t sure of an answer.
My precious computer is safe with them!!!