Delta Heating and Cooling

«I am going to install an TXV valve.»
«How much?»
«$ 650.»
“Will it make my house cooler on hot days.”
«Most definitely.»
I call to schedule appointment to have TXV valve installed. Ask again, «Will it really make my house cooler on hot days.» «Yes,» says the lady on the phone.
Hot day comes, and it is 81 degrees in my house. I have technician come back out and explain why my house is 80 degrees. He runs tests, says everything is working fine, but that my AC unit is underpowered.
«But I just paid $ 650 to have my house cooler, and I double checked with two different people at the company who said it would cool down my house.»
«Yes, but your unit is not large enough.»
«How come the last technician did not tell me that? And then charge me $ 650 to get my house cooler only to have you come out and tell me it can’t be done.»
«Well he was just treating the symptoms.»
«I paid $ 650 to have someone treat the symptoms but not fix the problem. Although I specifically asked him if it would fix the problem, you’re saying it never could have been done? Can I have my money back?»
«Again, your unit is not large enough.»
«So had you been the first technician you would have told me that and I would have saved $ 650?»
«I’m not sure. But your unit is not large enough.»
«So why did he say he could make my house cooler?»
You get the idea… this went on for 30 minutes.
Finally he said his boss would call me. I never received a call.
$ 650 is a lot of money to just be guessing. If they would have done the right thing, or even offered a partial refund, I would be more understanding. But to charge me despite me asking it they were sure the $ 650 repair job would work… that is just disappointing.

I have utilized this local business on at least two occasions over the past 5 years. Both were a semi-​emergency wherein we were either going to be very Cold, or very Hot. They responded both times within hours, diagnosed and fixed the problem on both occasions, and were professional, courteous, friendly, and efficient. To top this off, the rates were quite reasonable and well worth the alternative.
I will continue to call Delta with any HVAC issues I encounter, and would recommend them to anyone. The service tech from 4 – 5 years ago is still working [Derrick, I believe], and the technician today [Eric] was equally impressive. I am impressed by longevity of service and career path, as it at least appears to demonstrate a mutually satisfactory business relationship from both employer and employee. This can only benefit the client/​consumer as well.
TY for the blessed cooling air currents today~!~!