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The heat in my mother-in-law suite stopped working a week and a half ago. The next day, Thursday, the serviceman came to the house and after looking over the heat pump said he needed to order a part and he would be back the next day. I took Friday off to let the service rep into the house. At 2:30 I called because no one had shown up. The office staff said they were sorry but they had to order the part and it would be three days. Now a week and a half later. I have called them three times for updates. They always have some reason for not calling me as promised. Lots of excuses no results. Still no heat and still no call back from the office. Have called another company.