Chuck E. Cheese’s

Went to this place for the first time today. It was okay, not overly crowded in my opinion for a Saturday. Pizza quality is poor. Some of my slices were burned. Anyway, played games with my kids. The ticket dispenser was broken. I told a staff person about it, he only fixed the jam but didn’t give me the tickets we rightfully won or offer a token or something. At checkout, the girl behind the prize counter was not helpful at all. She stood there talking to the other prize associate instead of paying attention to my kids and I while trying to redeem our ticket prizes. The staff need some customer service etiquette here.

Usually the kids that I babysit and I have a good experience here. It is dirty, but it is a chuck e cheese.
Unfortunately, this time around we did not have a good experience. We ordered food at 7:00pm when we arrive and did not receive the food until 7:50. It does not take 50 minutes to cook one order of chicken wings. Especially when the place is not busy.
They need to get their act together.

I’ve hosted two birthday parties here. The staff really has the parties down to a science and everything was pretty seamless both times. Don’t be hesitant if you have little ones either because as long as you follow them around, they have lots of smaller kids games as well as big kids games. I would definitely highly recommend Chuck E. Cheese as a great birthday venue where everyone will have a great time.
They provide the paper products, pizza, tokens, and Chuck E. of course makes a special appearance for the birthday child. The hostesses have always done a great job of engaging the kids and making it a special party for my birthday girls.
The only reason that I gave it 4 instead of 5 stars is because of the hoops they made us jump through for any of our party guests to have a beer. I COMPLETELY understand their policy of 2 beers a person especially since this place really is all about the kids however the manager (who was helpful) went very out of his way to make sure everyone in our group (barely half even ordered a beer) followed their rule to the point of making me a little uncomfortable. I’m probably sounding spoiled and should just appreciate the fact that they offer beer as an option at a kids party zone :)

Booked the Mega Star package for our kid’s 6^th birthday! We brought our own cake though the Chuck E. Cheese cake isn’t too bad. It’s packed in here for a Sunday so I’m glad I didn’t chance doing a walk-​in party. Plus we got extra tokens for booking online and on a Sunday! 175 to be exact!