Civic Center Auto Care Pinole Valley Towing

This is the worst towing company around! Complained almost a month ago and still haven’t heard from a manager or supervisor. SAD

So my car got stuck on a freeway and my stupid ass insurance ALLSTATE (which I chewed up and spit out and canceled my service with them in the spot bc of this fool they sent to try to «help» yeah fucking right)
The person, I think his name is Chris, who came, refused to help bc he needed proof that was in my car, I was locked out as well and the proof was INSIDE the car. But no, you know what he does– he says «no I’m not going to jail» walks to his tow truck gets in and dips
HOW IN THE FUCK WOULD YOU GO TO JAIL IF I WAS READY TO SHOW YOU PROOF? Nor do I give a fuck if the alternative was that it was a bait car and I was a thief. The fact that I wasn’t and clearly I didn’t look like it either
BC YOU WERE LAZY AF that’s why…
All I can say is fuck this place and although Allstate offered all that they could to fix the seed of doubt that has been planted that they are absolute unreliable, I told them that bc of their poor choices and taste that they made to try to hire this shitty place to be a part their service offered — FUCK NO
I also hope that no one helps this dude either in his need of help one day. People who aren’t willing to help should receive no help from others as well…

HORRIBLE HORRIBLE CUSTOMER SERVICE AND WAIT!!! The VERY POOR customer service I received tonight is not going to go without say. This is a review on the company and not particularly the tow driver. I called for their services and was told the wait would be 1 to 1 ½ hours and I was ok with the wait time. My kids drove to where I was to keep me company & to follow me to the auto shop I was having my car towed to. An hour goes by & I didn’t pay any mind…1 ½ hours go by & I give them another 30 mins… by 2 hours, I call and ask if they had an ETA. I was told they didn’t forget about me and they would have someone in 10 – 15 mins. And there we were 3 hours later and still no tow!!! Then I get a call 15 mins later from the tow driver, apologizing for such a long wait because he’s not sure what happened. He gets there within 10 mins of his call, hooks my car up to the tow, and we’re off. During the drive he says he was on his way to my call (from San Leandro!), but got called to another incident, which ended up being cancelled… WTF?! All of that was going on and I don’t even get a MF’n courtesy call from their office!!! Thank you for the WORST WAIT EXPERIENCE EVER!!! The tow driver was nice & apologetic, and felt bad that I waited so long. When it was time to pay and he had to call his office to run my card… do you think THEY relayed an apology or try to compensate me for such HORRIBLE SERVICE… NO. If their office would have said the wait was going to be 2 or more hours, then I would have called for another company’s service because all I wanted to do was get home from a long work day. In all reality tonight’s experience left me pissed off! I WILL NOT BE RECOMMENDING THIS COMPANY TO ANYONE AT ALL EVER…

After waiting 2 ½ hours with a 2 year old for AAA to send out a different tow company… that decided to cancel the call because of the custom rims on the vehicle & NEVER call to let us know they cancelled our request. I call Civic Center Tow at 12:15am, they came within 15 minutes… our driver Sam was AWESOME! I will use you again & I will be sure to let AAA know they need to use your company for all of their tows… Thank you!

Worst place ever. Everyone was rude and unhelpful. The driver gave misleading information that led to them trying to charge me almost $ 700 for about 30 miles or towing and one night of storage. Everything was supposed to be covered by AAA. It took 6 hours on the phone with my insurance company and AAA to get them to only charge my for the overnight storage which was $ 80. The whole thing was a horrible scheme to get money. Pretty much holding my car hostage. Dreadful people. If it had taken any longer I would have called the police and filed in small claims court. If you call AAA to get towed, request the they NOT send this company!

2:00 pm I called AAA, 2:22 pm I hopped on my phone to draft a review. I am still a little in shock at how fast and friendly the service was. Especially considering I was waiting at a residence in the middle of the day. (Read: loooow priority.) Steve arrived within 15 minutes, was very friendly, worked quickly, and went on his way. A+A+A+ for a job very well done. I will call them directly next time I’m in the area and need roadside assistance. Oh, and I know it’s dirty work, but extra props for having a clean and put together staff.

My car was towed from Bella Vista Apt. while I was visiting a friend. I parked blocking a red zone and waited to long to get back to my car. I first thought my car was stolen, but my friend told me that they have strick policies regarding parking. So I called the police who told me that this company towed my car. I called this company they gave me my charges which were very high in my opinion, but what these days isn’t expensive… I was given directions and charges and proceeded to pick up my vehicle. I had a negative attitude walking into this business but to my suprise it was a very easy process the staff was very helpful and knowledgeable. My wait was minimal and my car was pulled out then it wouldn’t start, oh boy. I called AAA it was Civic Center again at least that didnt cost me. All in all for what i had to deal with i wont park my car in the wrong spot ever again!

I was pleasantly surprised to hear the roar of the flatbed truck pull up to my car. —in record time— My car broke down westbound, Hwy 4 on a sunny Sunday afternoon. I was stranded 5 miles from Hwy 80 and 9 miles from Martinez.
AAA dispatched a Civic Center Auto Care truck to my aid. A very pleasant driver loaded my car on to the flatbed truck and away we went. It was an easy transition from being in the comfort of my vehicle to the comfort of the Tow Truck. The inside of the truck was pleasantly scented and clean. It wasn’t what I pictures. The driver even helped me into and out of the truck.
Saying the experience was traumatic is an understatement, The big truck rolled through the small towns on Sir Francis Drake Blvd to Fairfax with ease. The driver handled the tow with care and reassured me that the entire experience would take no more than an hour and the car would be handled with care. I had no choice but to trust the friendly man and let him do his job.
The drivers casual demeanour made the experience bearable. During the drive, It was a busy day for Civic Center tow as I heard the dispatcher call out multiple calls around the area and I felt lucky to have my driver come to my rescue within 15 minutes with a flatbed tow truck.

My car was towed and I called them the first time. A guy tells me, I’m not sure if we even have your car, call back after you do some research. I’m thinking are you kidding me. So I call back and a lady answers and she says it’s cheaper to wait for Monday and not Sunday to pick it up becuase they are closed and will charge a fee to release it. Then I come in on Monday and another lady tells me it cost more for me waiting and tells me whoever I spoke to was new. So I’m telling her that is not my problem for misinformation given, I’m not paying more if I was told to wait. But she did call her manager and they gave me the price quoted. I gave them 2 stars for going by their first quote, otherwise it was a horrible experience and talk about rude staff.